Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top BMW mechanics in Hervey Bay

Total Auto Care

PIALBA
star star star star star_half

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star star star star star_border

"good service and friendly staff went back to get more work done, very happy"

Tim, Holden Commodore

RAW Mechanical

PIALBA
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star star star star star

Raw serviced my AUDI expertise care all was done quickly and efficiently well do...

Raw serviced my AUDI expertise care all was done quickly and efficiently well done

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Peter, Audi Q7

Hervey Bay Auto Electrix

PIALBA
star star star star star

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Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

Cooloola New Age Mechanical

GYMPIE CBD
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"Great friendly service, on time and on price."

Dean, Isuzu D-Max

Fischer Automotive

SVENSSON HEIGHTS
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Great value And great service. Would recommended to Anyone after a reliable mech...

Great value And great service. Would recommended to Anyone after a reliable mechanic.

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ben, Hyundai Grandeur

Recently requested BMW quotes for Hervey Bay mechanics

Average quote price in Hervey Bay

$287.65

ELI WATERS

BMW 3 Series

TASKS QUOTED

Logbook Service - Condition Based Service

$672.29

URRAWEEN

BMW 5 Series

TASKS QUOTED

Basic Service

$279.49

DUNDOWRAN

BMW 3 Series

TASKS QUOTED

Basic Service

$269.59

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Ram Automotive

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"highly recommend very good value, did a great job. "

Brian, TOYOTA PRADO

Midas Maroochydore

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Dave, Toyota Landcruiser/Prado

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"Great service!"

Sam, Nissan Navara

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"I would recommend to others."

Lyn-Anne, Hyundai Santa Fe

Carite Auto Repairs

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Very happy with Carite Auto Service, And will be useing them for any future rep...

Very happy with Carite Auto Service, And will be useing them for any future repairs on my car,. will also recommend them to my family and friends,

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Pauline, KIA RIO

Procheck Automotive

CALOUNDRA WEST
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"Very good service as always "

Gavin, MITSUBISHI LANCER

Midas Caboolture

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"Fast, friendly service with good feedback"

Andrew, Jeep Cherokee

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Caboolture Fuel Injection Automotive Centre

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I am completely happy and felt very comfortable sitting there while waiting for ...

I am completely happy and felt very comfortable sitting there while waiting for my car to be serviced I will deffinantly Be Back there again many many thanks

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sharon, Holden Barina

Clark's Garage

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Great service experience. Went the extra mile and adjusted the handbrake properl...

Great service experience. Went the extra mile and adjusted the handbrake properly at no cost. Last time I took it to Hyundai and they charged $30 to adjust the handbrake and it still wasn't right even after I took it back twice.

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Jeff, Hyundai i45

1300AUTOTRANS Deception Bay

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First class public relations by manager John. Pickup and delivery up to about 5K...

First class public relations by manager John. Pickup and delivery up to about 5Km is a 5 star plus. Workshop was up to the top standard I have found, after 60 years experience. Add to basic service a check of car essentials at no extra cost. Replaced two tyres at a good price.

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Alister, Toyota Camry

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Midas Kippa-Ring

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A fast and efficient service with no issues. Had to have some work done which wa...

A fast and efficient service with no issues. Had to have some work done which was a shame, but pleased it was picked up. Will return. Thank you.

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"Excellent service, very happy."

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Scott, Nissan Pulsar

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1300AUTOTRANS Maroochydore

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The name on the shopfront is different. Not Autotrans. The service is great. People are friendly and helpful and seem to be honest. I'll go there again.

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Graham, Toyota Corolla

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Excellent service, had all our services done from brand new and will continue to. Well priced, can work around our busy work schedules. Highly recommend.

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Ottos Mufflers

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"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

D & F Autocare

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ABS Caboolture

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Great workshop they did everything that need to be done at a great price thanks ...

Great workshop they did everything that need to be done at a great price thanks agan.

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Julie, Toyota Hilux

Quik Speed Brake & Mechanical

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Michael, Mazda CX-5

Halvorson's Motor Repairs

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Auto Leaders Caloundra

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Press, Holden Barina

Kawana Auto Service

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"Prompt service would go again"

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Automech

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David, Hyundai Getz

Gez Mechanical

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Gez Mechanical was great, i arrived 15mins before my booking time for a roadwort...

Gez Mechanical was great, i arrived 15mins before my booking time for a roadworthy and they were fast and economical. I will use Gaz Mechanical for my next service on my vehicle. Nice people.

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Jeni, Toyota Hilux

Smithy's Mechanical

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Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Straight Auto Care and Repair

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing wh...

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Donna, Honda Accord

Precise Mechanical

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

W B Motors

MOFFAT BEACH
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No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661