Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Hervey Bay

Hervey Bay Auto Electrix

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Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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I dropped my car off the night before as I had work the next day, picked it up after work the following day.

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Kunda Park Automotive

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Service was friendly and efficient. The loan car was not in a great state. To th...

Service was friendly and efficient. The loan car was not in a great state. To their defence, they’d only bought the rental car over the weekend and was still fixing it up.

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ABS Kawana

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Stephen, Hyundai i30

Midas Caboolture

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The staff were very helpful and very friendly. Carried out the work I wanted don...

The staff were very helpful and very friendly. Carried out the work I wanted done very professionally. Dropped me off where I wanted to go and picked me up when done. Couldn't recommend them enough. Will definitely be going back. great work guys.

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They were ready for me when I arrived, told me how long they would be, explained...

They were ready for me when I arrived, told me how long they would be, explained what needed doing, and quoted a decent price - cheaper than anyone else. The mechanic was friendly and the workshop and waiting area was clean.

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Maria, Holden Captiva

Clark's Garage

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Clean garage and very helpful mechanic. Good fair price and felt I was not rippe...

Clean garage and very helpful mechanic. Good fair price and felt I was not ripped off. Will return again and would recommend to others

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Mike, Ford Escape

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Midas Kippa-Ring

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"Very friendly place, free lift home, explained parts needed happy with service"

IRENE, Honda Civic

Ultra Tune North Lakes

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First time using Ultra Tune I will definitely be back professional service, thanks.

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Viktoriya, Peugeot 308

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Motormech

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Great price on servicing, great customer service, very helpful. Will be going ba...

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Alka, Toyota Camry

Ultra Tune Currimundi

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Was very happy with the service and communication. Always kept on the loop Ple...

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Daniel, Hyundai Getz

Ottos Mufflers

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"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

Quik Speed Brake & Mechanical

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Really generous service, and very honestly for every part of doing my car. Reall...

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Halvorson's Motor Repairs

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Paul, Holden Cruze

Auto Leaders Caloundra

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Maddie, BMW 3 Series

Huston Motors

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"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

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Browns Autobahn Nambour

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Press, Holden Barina

Automech

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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

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David, Hyundai Getz

Gez Mechanical

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Gez Mechanical was great, i arrived 15mins before my booking time for a roadwort...

Gez Mechanical was great, i arrived 15mins before my booking time for a roadworthy and they were fast and economical. I will use Gaz Mechanical for my next service on my vehicle. Nice people.

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Jeni, Toyota Hilux

Smithy's Mechanical

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It was good they stuck to the price they quoted did lots of extras in that price...

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Frank, Mazda BT-50

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

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Questions? Speak with a Service Advisor
1300 655 661