Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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BJM Mechanical Mufflers and Tyres

OXENFORD
star star star star star_border

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star star star star_border star_border

My Q5 thermostat/coolant slight leakin was advised by Audi service department 2 ...

My Q5 thermostat/coolant slight leakin was advised by Audi service department 2 months ago. The warning light(stop engine check the coolant) on the screen when I was driving , I stop the car checked coolant level it down to 20% in two month time. Then I topped up water drove to BJM spend $99 for inspection to identify the problem and supposed to get a quote ,however I have been told haven't discovered anything wrong and I have to keep eyes on it to check coolant every day. bring it back when it happen again. this is what I have experienced yesterday. I have to find another workshop to fix it.

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Larry, Audi Q5

Bridgestone Select Helensvale

HELENSVALE
star star star star star_half

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star star star star star

"Efficient and precise! Highly recommended"

Mu-Ling, Nissan Tiida

Mr Motor

NERANG
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"Excellent communication and service ☺ Will definitely recommend to others! "

Grant, Ford Falcon

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
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Will definitely be returning here for all mechanical work. Fantastic customer se...

Will definitely be returning here for all mechanical work. Fantastic customer service.

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Cassidy, Ford Fiesta

No deposit & interest free

BOOK NOW, PAY LATER

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The gentlemen were very helpful with my service and didn't treat me any differen...

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Sarah, Suzuki Swift

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Nicholas, Mitsubishi Lancer

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JR Auto Service Gold Coast

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"So polite and lovely will be my regular mechanic without a doubt"

Mahana, Volkswagen Polo

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Cams Car Care

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Arne, Mitsubishi Pajero

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"Friendly staff, no extra fees, great job."

Sean, Ford Territory

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Damien, Mazda CX-5

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"Hassle-free and quick service. Will be back for all future service needs."

Porscha, Ford Escape

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david, Ford Focus

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Maxine, Holden Captiva

2U Auto Care

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Teina, Hyundai Accent

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Magic Spanners Mobile Mechanics

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Murici, Jeep Compass

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Really great, super happy, friendly service, explained everything, and all on a ...

Really great, super happy, friendly service, explained everything, and all on a Sunday! Has saved me loads of time - would definitely recommend.

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Sue, MAZDA CX5

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Eagle Heights? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Gold Coast’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

Let AutoGuru compare the best results locally around Eagle Heights. Find mechanics that can service your vehicle, compare their price and book, all in one place. It’s less work for you, with no nasty surprises, and quality service from the best mechanics in Gold Coast.

No matter your vehicle’s make or model, we can give you access to the best Eagle Heights mechanics who will offer you a great upfront, fixed quote for your repair or service. It really couldn’t be easier!

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661