Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Ashmore RWC and Automotive Services

ASHMORE
star star star star star

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This was my first time servicing my car at a place other than the dealership. I ...

This was my first time servicing my car at a place other than the dealership. I was very happy with the experience

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Kelsey, Audi A1/A1 Sportback

Ozsome Auto Centre

BURLEIGH HEADS
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"Very helpful and efficient"

Leon, Audi Q7

Express Auto Service

SOUTHPORT
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"Professional and helpful, I will return."

Joanna, Great Wall Motors X Series

Tyrepower Varsity Lakes

VARSITY LAKES
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"Great service and very good value. Brilliant"

Mark, Mazda 3

Midas Southport

SOUTHPORT
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Staff were polite . service done promptly. Discount made . would love to get my ...

Staff were polite . service done promptly. Discount made . would love to get my car serviced from this business again

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Tamika, Suzuki Swift

Midas Burleigh Heads

BURLEIGH HEADS
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Friendly, knowledgeable, polite, and Davo took the time to explain what he had d...

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Daniel, Subaru Outback

Victory Auto & Inspection Services

ASHMORE
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I was very happy with our service . A family run and owned business where nothin...

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Ebonie, Volkswagen Amarok

Currumbin Radiators Mechanical and Air Conditioning

CURRUMBIN WATERS
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Recently requested quotes for Gold Coast mechanics

Average quote price in Gold Coast

$287.65

NERANG

Audi A5 Sportback

TASKS QUOTED

Logbook Service - 75000 kms / 60 months

$204.93

ROBINA

Audi Q5

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$1,422.14

ARUNDEL

Audi A4

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$682.47

BIGGERA WATERS

Audi Q5

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,634.08

GOLD COAST

Audi A4

TASKS QUOTED

Basic Service

$251.67

BUNDALL

Audi Q7

TASKS QUOTED

Logbook Service - 150000 kms / 120 months

$429.43

GOLD COAST

Audi A1/A1 Sportback

TASKS QUOTED

Basic Service

$188.28

MOLENDINAR

Audi Q5

TASKS QUOTED

Basic Service

$263.89

ASHMORE

Audi A1/A1 Sportback

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$201.21

BROADBEACH

Audi A4

TASKS QUOTED

Basic Service

$250.44

HELENSVALE

Audi A4

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$204.40

AUSTRALIA FAIR

Audi A4

TASKS QUOTED

Logbook Service - 30000 kms / any months

$268.13

BUNDALL

Audi A4

TASKS QUOTED

Basic Service

$175.00

BUNDALL

Audi Q3

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$1,355.86

HELENSVALE

Audi TT

TASKS QUOTED

Logbook Service - 90000 kms / any months

$271.61

BUNDALL

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 180000 kms / any months

$265.26

BROADBEACH

Audi S3 Sedan

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$284.68

UPPER COOMERA

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$871.54

AUSTRALIA FAIR

Audi A1/A1 Sportback

TASKS QUOTED

Basic Service

$218.86

BUNDALL

Audi A1/A1 Sportback

TASKS QUOTED

Basic Service

$218.61

BUNDALL

Audi A1/A1 Sportback

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$481.09

BUNDALL

Audi A1/A1 Sportback

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$195.56

MAIN BEACH

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$218.26

BILINGA

Audi A1/A1 Sportback

TASKS QUOTED

Basic Service

$269.76

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Best Price Auto Workshop

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Bridgestone Select Robina

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Ultra Tune Harbour Town

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Tyreright Yatala

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Seven Slot Off Road

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Hearns Motor Repairs

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Autoace Automotive

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Mr Motor

NERANG
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Bridgestone Select Helensvale

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Drive Safe Automotive

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Questions? Speak with a Service Advisor
1300 655 661