Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Central Queensland

Emerald Tyrepower & Opposite Lock

EMERALD
star star star star star

LATEST REVIEW

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star star star star star

Mechanics listed to what I had to say. One mechanic even took the time to come f...

Mechanics listed to what I had to say. One mechanic even took the time to come for a drive to sound out the problem.I was then able to look under the vehicle with the mechanic and help decide where the noise was coming from and make a decision what to do.

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Greg, Jeep Cherokee

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
star star star star star_border

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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Tyrepower Rockhampton

PARK AVENUE
star star star star star

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star star star star star

"Perfect as always."

Phil, MAZDA TRIBUTE

Cap Auto Repairs

PARK AVENUE
star star star star star

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star star star star star

Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Affordable Automotive Services

ROCKHAMPTON CITY
star star star star star

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star star star star star

great sevice and brad was helpfull with all my questions that i asked him,great...

great sevice and brad was helpfull with all my questions that i asked him,great work

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Eric, Mitsubishi Triton

Other Chery mechanics in Central Queensland

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

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star star star star star

"absolute pleasure to deal with, friendly and fast service. will be returning."

Anthony, Nissan Pulsar

Automotive Solutions Townsville

AITKENVALE
star star star star star_half

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star star star star star

The service was excellent and not overpriced. I will be definitely be going ther...

The service was excellent and not overpriced. I will be definitely be going there again

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Jason, Hyundai ix35

Ram Automotive

COOLUM BEACH
star star star star star_half

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star star star star star

"Provided a respectful, professional service."

Issaraya, Land Rover Discovery Sport

Llewellyn Motors

BOOVAL
star star star star star_half

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star star star star star

Lovely staff and was advised my break didnt need replacing and were fine until m...

Lovely staff and was advised my break didnt need replacing and were fine until my next service which was great

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Tom, Holden Cruze

Midas Maroochydore

MAROOCHYDORE
star star star star star_half

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star star star star star_border

Easy to deal with, free loan car provided, well priced fixed price service. They...

Easy to deal with, free loan car provided, well priced fixed price service. They had a hoist failure (almost new apparently - these things happen) & advised me they'd need to keep the vehicle overnight rather than try and service with unsuitable alternative hoist due running boards on vehicle. Good feedback & no BS about "we had to do such and such" (eg. you needed a new AC air filter) to increase the fixed price.

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Dave, Toyota Landcruiser/Prado

Kunda Park Automotive

KUNDA PARK
star star star star star

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star star star star star

Fast service. No overcharging. Great price. Friendly service (they drove me home...

Fast service. No overcharging. Great price. Friendly service (they drove me home & picked me up when the car was ready). They have courtesy vehicles which I'll be using next time. Recommended.

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Kevin, Hyundai i30

ABS Kawana

BOKARINA
star star star star star

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star star star star star

"I would recommend to others."

Lyn-Anne, Hyundai Santa Fe

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
star star star star star_half

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star star star star star

Good price.. $210.00 cheaper than the dealer..for same thing on a book service.....

Good price.. $210.00 cheaper than the dealer..for same thing on a book service.. and customer service given was great.. I sure will be back.

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Rick, Mitsubishi ASX

Carite Auto Repairs

WARANA
star star star star star_half

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star star star star star

As always, the folks at Carite did a fast, efficient and complete job. I have re...

As always, the folks at Carite did a fast, efficient and complete job. I have recommended them to several friends.

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Mark, Toyota Camry

Procheck Automotive

CALOUNDRA WEST
star star star star star_half

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star star star star star

Was greeted cheerfully and given a courtesy car. Very happy with service. Price ...

Was greeted cheerfully and given a courtesy car. Very happy with service. Price was competitive.

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Geoff, KIA SORRENTO

Midas Caboolture

MORAYFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

"Did an excellent job."

Kevin, Mitsubishi Lancer

A Grade Mechanical

CURRAJONG
star star star star star_half

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star star star star star_border

Service was great, it was on time and reliable. Customer service was good, and q...

Service was great, it was on time and reliable. Customer service was good, and quotes were good.

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Xavier, Ford Falcon

Twin Cities Automotive

PIMLICO
star star star star star

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star star star star star

"Friendly staff, great price, no long delays great little small business."

Stephen, MITSUBISHI TRITON

Clark's Garage

CALOUNDRA
star star star star star

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star star star star star

Great service and great price. Very happy. Our usual mechanic was unable to matc...

Great service and great price. Very happy. Our usual mechanic was unable to match the price.

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Angee, Nissan Navara/Pick-up

Vella's Mechanical

BEACONSFIELD
star star star star star_half

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star star star star star_border

Speedy service and honesty to assure me of the faults of my vehicle. Cheers Jane...

Speedy service and honesty to assure me of the faults of my vehicle. Cheers Janeen

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Jeneen, Ford Falcon

Pine Rivers Automotive

KALLANGUR
star star star star star

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star star star star star_border

Customer service was good by Mathew. The invoice described in full details what ...

Customer service was good by Mathew. The invoice described in full details what work had been done. He also gave me a good option of future services that needed to yet be done. Overall it was satisfaction for me.

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Kelvin, Kia Cerato

Midas Ipswich

WEST IPSWICH
star star star star star_half

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star star star star star

It was my first time I went to Midas. It was a really good experience. They have...

It was my first time I went to Midas. It was a really good experience. They have good mechanics and good management. You can book service online and save your time. I got car serviced at really cheap price plus got 12 months roadside assistance.

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Arun, TOYOTA AURION

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

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star star star star star

Car drives great after service, clutch feels better than when I picked the car u...

Car drives great after service, clutch feels better than when I picked the car up off the dealership

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Connor, Ford Fiesta

Total Auto Care

PIALBA
star star star star star_half

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star star star star star_border

"good service and friendly staff went back to get more work done, very happy"

Tim, Holden Commodore

RAW Mechanical

PIALBA
star star star star star_half

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star star star star star

Amazing service! Honest about work that needed to be done and did all the work v...

Amazing service! Honest about work that needed to be done and did all the work very promptly. Will difinitly use them in the future

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Natasha, Renault Megane III

Automotive Xpress Servicing

GARBUTT
star star star star star

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star star star star star

Very friendly staff, job was completed as promised and I was pleased with the wh...

Very friendly staff, job was completed as promised and I was pleased with the whole experience. Price was reasonable. I would recommend Xpress Servicing to all. Debby.

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Debby, Toyota Camry

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

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star star star star star

Bodie knows cars and is always professional and courteous. BB Garage provide gre...

Bodie knows cars and is always professional and courteous. BB Garage provide great service. I would go back for sure.

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Elyse, Mazda CX-5

Protune Mechanical

WARANA
star star star star star

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star star star star star

"Quick, thorough, polite, honest, thoughtful and professional"

Viktoriya, Peugeot 308

NB Industries Rural View

RURAL VIEW
star star star star star

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star star star star star

They done a fantastic job, noticed a difference in the drive straight out of the...

They done a fantastic job, noticed a difference in the drive straight out of the driveway it was noticeably smoother.

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Adam, Jeep Wrangler

Ultra Tune Townsville City

TOWNSVILLE CITY
star star star star_half star_border

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star star star star star_border

"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

Unicorn Mechanical

NARANGBA
star star star star star

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star star star star star

"Great customer service. Would recommend to anybody."

Mark, Volkswagen Polo

Cooloola New Age Mechanical

GYMPIE CBD
star star star star star

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star star star star star_border

"Very convenient service"

Don, Land Rover Freelander 2

Noosa Mechanical

NOOSAVILLE
star star star star star

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star star star star star_border

"Efficient and thorough servicing at reasonable price."

Brian, Toyota Corolla

Ultra Tune Currimundi

CURRIMUNDI
star star star star star_half

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star star star star star

"Easy booking, great service"

Nicole, Toyota Corolla

Ottos Mufflers

NOOSAVILLE
star star star star star_half

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star star star star star

"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

D & F Autocare

LANDSBOROUGH
star star star star star_border

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star star star star star

Steve, TOYOTA LANDCRUISER

Double D Automotive

GARBUTT
star star star star star

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star star star star star

"Happy with the whole experience. The job got done well and at a good price!"

Jesse, Toyota Corolla

Quik Speed Brake & Mechanical

NAMBOUR
star star star star star

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star star star star star_border

Really generous service, and very honestly for every part of doing my car. Reall...

Really generous service, and very honestly for every part of doing my car. Really recommend :)

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Chanon, Suzuki Swift

ABS Caboolture

CABOOLTURE
star star star star star

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star star star star star

Great workshop they did everything that need to be done at a great price thanks ...

Great workshop they did everything that need to be done at a great price thanks agan.

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Julie, Toyota Hilux

City Gates Automotive

WEST MACKAY
star star star star star

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star star star star star

"Staff were friendly, price was very reasonable and they were extremely quick!"

Shawn, HYUNDAI i45

Rasmussen Mechanical & Tyres

KELSO
star star star star star

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star star star star star

It was the best decision I've ever made. It was affordable and quick. The staff ...

It was the best decision I've ever made. It was affordable and quick. The staff were very friendly. Fixed Price Car Service really helped me out.

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Christopher, HYUNDAI SONATA

Huston Motors

KINGAROY
star star star star star

LATEST REVIEW

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star star star star star

"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

Auto Leaders Caloundra

CALOUNDRA WEST
star star star star star

LATEST REVIEW

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star star star star star_border

"Great service. Great people"

Bradley, Mazda 3

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

LATEST REVIEW

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star star star star star

The guys at the workshop have great customer service, going right out of their ...

The guys at the workshop have great customer service, going right out of their way to get quality parts for great price and kept me fully aware of what work they had to perform giving me quotes and really going above and beyond to get it under, not only does it stop there, they explained what work they had done and what is needed without asking or looked at as if I had no clue what they were on about . These guys are great!!!

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Rebecca, Subaru Forester

Tyreright Garbutt

GARBUTT
star star star star star_border

LATEST REVIEW

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star star star star star

I am surprised that the workshop is capable to do tasks other than merely changi...

I am surprised that the workshop is capable to do tasks other than merely changing tyres. The company's name is a bit misleading. However the overall service is excellent.

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Lin, Toyota Corolla

All Mechanical Services Townsville

HERMIT PARK
star star star star star_border

LATEST REVIEW

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star star star star star

great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Hervey Bay Auto Electrix

PIALBA
star star star star star

LATEST REVIEW

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star star star star star

Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

Colins Vehicle Services

WEST END
star star star star star_half

LATEST REVIEW

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star star star star star

"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

* Minimum service amounts apply

Browns Autobahn Nambour

NAMBOUR
star star star star star_half

LATEST REVIEW

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star star star star star

Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

Read more

Press, Holden Barina

TFD Mackay

MACKAY CBD
star star star star star_half

Kawana Auto Service

WARANA
star star star star star_border

LATEST REVIEW

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star star star star star

"Prompt service would go again"

David, TOYOTA COROLLA

Hammond's Automotive

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

"Excellent Service"

Robin, Hyundai Tucson

Smithy's Mechanical

YANDINA
star star star star star_half

LATEST REVIEW

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star star star star star

Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

Read more

Roger, Ford Falcon

Automech

BURPENGARY EAST
star star star star star_half

LATEST REVIEW

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star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Gez Mechanical

YANDINA
star star star star star_half

LATEST REVIEW

See all
star star star star star

Gez Mechanical was great, i arrived 15mins before my booking time for a roadwort...

Gez Mechanical was great, i arrived 15mins before my booking time for a roadworthy and they were fast and economical. I will use Gaz Mechanical for my next service on my vehicle. Nice people.

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Jeni, Toyota Hilux

Precise Mechanical

MORAYFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Mt Isa Auto Air

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

LATEST REVIEW

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star star star star star

On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

Read more

David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

LATEST REVIEW

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
star star star star star

LATEST REVIEW

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star star star star star

Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

Read more

Donna, Honda Accord

MB Automotive Fleet Specialist

GARBUTT
star star star star_border star_border

LATEST REVIEW

See all
star star star star_border star_border

The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

Read more

Steve, Hyundai Getz

W B Motors

MOFFAT BEACH
star star star star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661