Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Central Queensland

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
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Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

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great sevice and brad was helpfull with all my questions that i asked him,great...

great sevice and brad was helpfull with all my questions that i asked him,great work

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Automotive Solutions Townsville

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Vey efficient and professional, did everything that had to be done and washed an...

Vey efficient and professional, did everything that had to be done and washed and vacuumed the car as well

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John, Nissan X-Trail

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The guys at RAM are very professional and hold no punches when it comes to looki...

The guys at RAM are very professional and hold no punches when it comes to looking after your car. They check all aspects of the car for safety and longevity. I would certainly recommend them.

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The service was done correctly as it appears and they were friendly and helpful ...

The service was done correctly as it appears and they were friendly and helpful but trustworthy was lost when we were advised that front brakes needed to be done when not required. Vehicle was supposed to be borderline un-roadworthy but we were not advised prior to vehicle collection, it came across as a upsell attempt as we hadn't noticed any braking limitations prior to the vehicle been serviced, nor upon leaving the service centre.

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Easy to deal with, free loan car provided, well priced fixed price service. They...

Easy to deal with, free loan car provided, well priced fixed price service. They had a hoist failure (almost new apparently - these things happen) & advised me they'd need to keep the vehicle overnight rather than try and service with unsuitable alternative hoist due running boards on vehicle. Good feedback & no BS about "we had to do such and such" (eg. you needed a new AC air filter) to increase the fixed price.

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Dave, Toyota Landcruiser/Prado

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Fast service. No overcharging. Great price. Friendly service (they drove me home...

Fast service. No overcharging. Great price. Friendly service (they drove me home & picked me up when the car was ready). They have courtesy vehicles which I'll be using next time. Recommended.

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Kevin, Hyundai i30

ABS Kawana

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"I would recommend to others."

Lyn-Anne, Hyundai Santa Fe

Midas Caboolture

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The mechanis is very good, he took care of my car and myself. He let me know of ...

The mechanis is very good, he took care of my car and myself. He let me know of future problems my car may have and when or how much it cost me to get them fixed.., Prices are pretty reasonable, looking forward get my car service from them in future too

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Gurinder, Toyota Corolla

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Very very helpful, customer service was lovely 🙂 I will be recommending them an...

Very very helpful, customer service was lovely 🙂 I will be recommending them and I will be taking my cars back there

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Kerrie, Hyundai iLoad/iMax

* Minimum service amounts apply

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Service was completed on time and as per quote. They even dropped me off and pi...

Service was completed on time and as per quote. They even dropped me off and picked me up from home! I had a problem to be looked at and they did this all within the quoted amount. I will be returning for future services.

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Julie, Peugeot 307

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The work carried out at Clark’s garage done with expertise and I would recommend...

The work carried out at Clark’s garage done with expertise and I would recommend them to anyone

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Tony, Subaru Forester

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Very good customer service we were told what future repairs would be needed and ...

Very good customer service we were told what future repairs would be needed and unlike other mechanics, he did not try to rip us off. We will be using these people to service both of our vehicles in the future

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Friendly personal service at an affordable price. I will gladly recommend this w...

Friendly personal service at an affordable price. I will gladly recommend this workshop.

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Midas Ipswich

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Was very quick dropped off in the morning they rang few hours later all done no ...

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Dee, JEEP WRANGLER

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Cheapest service I have ever paid for yet they exceeded everywhere else. They even put a cherry bomb in the air conditioner and got rid of the horrible smoke smell. Thank you for the 100% effort

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Anneliese, Mazda 2 Hatch

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"Excellent service, very happy."

Angela, Mazda 6

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Its a pleasure to attend this business. They provide excellent service at a great price. Also the staff are very friendly.

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Debbie, Toyota Corolla

NB Industries Rural View

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The workshop was very accommodating. I needed to drop my car off at 7am due to ...

The workshop was very accommodating. I needed to drop my car off at 7am due to work and they don't open until 7.45am but they were willing to meet me early. I then told them I don't finish work until 5pm (they close at 5pm) and they were more than happy to stay back to wait for me. The service was performed exactly to what I expected and no hidden costs like you often expect when going to a mechanic. They were also the cheapest in town for a logbook service, which is just an added bonus. They will gain an extra customer (my partner) by being such an accommodating business.

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Teagan, Mazda 3

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"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

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"Very friendly team and great prices on servicing. Highly recommend."

Samantha, Mazda CX-5

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"All good and very happy with the service."

Nicki, Toyota RAV4

Ottos Mufflers

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"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

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"Happy with the whole experience. The job got done well and at a good price!"

Jesse, Toyota Corolla

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Great workshop they did everything that need to be done at a great price thanks ...

Great workshop they did everything that need to be done at a great price thanks agan.

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Julie, Toyota Hilux

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I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

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They did a great job and will be returning in the future and will recommend to f...

They did a great job and will be returning in the future and will recommend to friends

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Donna, Mitsubishi Colt

Auto Leaders Caloundra

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"Great service. Great people"

Bradley, Mazda 3

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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

All Mechanical Services Townsville

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great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Tyreright Garbutt

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"Very good car is excellent"

Linda, Jeep Compass

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Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

* Minimum service amounts apply

Browns Autobahn Nambour

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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Colins Vehicle Services

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"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

TFD Mackay

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Hammond's Automotive

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"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

Automech

BURPENGARY EAST
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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Smithy's Mechanical

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Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Mt Isa Auto Air

MORNINGTON
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It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

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star star star star star

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Precise Mechanical

MORAYFIELD
star star star star star

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

MB Automotive Fleet Specialist

GARBUTT
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The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661