Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top BMW mechanics in Central Queensland

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
star star star star star_border

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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Tyrepower Rockhampton

PARK AVENUE
star star star star star

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Fixed everything that was required in good time on a really busy day thank you v...

Fixed everything that was required in good time on a really busy day thank you very much.

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Zoe, FORD TERRITORY

Cap Auto Repairs

PARK AVENUE
star star star star star

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Affordable Automotive Services

ROCKHAMPTON CITY
star star star star star

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great sevice and brad was helpfull with all my questions that i asked him,great...

great sevice and brad was helpfull with all my questions that i asked him,great work

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Eric, Mitsubishi Triton

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Fischer Automotive

SVENSSON HEIGHTS
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Great value And great service. Would recommended to Anyone after a reliable mech...

Great value And great service. Would recommended to Anyone after a reliable mechanic.

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ben, Hyundai Grandeur

Automotive Solutions Townsville

AITKENVALE
star star star star star_half

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"Good honest service. Would use this mechanic again."

Joanne, Citroen DS3/DS3 Cabrio

Ram Automotive

COOLUM BEACH
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Awesome service really competitive rates they know what there on about will defi...

Awesome service really competitive rates they know what there on about will definitely be using an recommending theses guys from now on

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Chris, Ford Ranger

Llewellyn Motors

BOOVAL
star star star star star_half

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A friendly Tamara welcomed us into the service reception and proceeded to book o...

A friendly Tamara welcomed us into the service reception and proceeded to book our car's service requirements in a proficient manner and we left. Some time in the afternoon Tamara advised us the car was ready and we came to pick it up. After some paperwork, dollars were exchanged for keys and we left with a smile on our face. A nice experience. Thank you, Michael

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Michael, TOYOTA LANDCRUISER

Midas Maroochydore

MAROOCHYDORE
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"Gr8 service and ppl"

Jake, Ford Laser

Kunda Park Automotive

KUNDA PARK
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Kunda only undertook works that I asked for - no extras were added on when I col...

Kunda only undertook works that I asked for - no extras were added on when I collected my car. They outlined what work was required - and gave me some options on how to go about that. It was straight up information, with no hard sell. A good experience and I will use them again.

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Caitlin, Ford Laser

ABS Kawana

BOKARINA
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"Easy process and great customer service"

Rebecca, Toyota Aurion

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
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"The mechanic was great, service only took a couple hours"

Rebekah, Honda Civic

Carite Auto Repairs

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After having put three of our vehicles in for service and repairs we have found ...

After having put three of our vehicles in for service and repairs we have found Carite Autos to be quick and easy to deal with. Boz and the team are very friendly and helpful. Good and honest, A1 mechanics. Richard Birtinya

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Richard, NISSAN NAVARA

Procheck Automotive

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star star star star star_half

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"Friendly and helpful. Listened to questions and answered without biase."

Samantha, HOLDEN CAPTIVA

Midas Caboolture

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Quick and efficient service. Would recommend the supplier, Midas to friends and...

Quick and efficient service. Would recommend the supplier, Midas to friends and relatives for log book car servicing

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Jim, Isuzu D-Max

A Grade Mechanical

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Very very helpful, customer service was lovely 🙂 I will be recommending them an...

Very very helpful, customer service was lovely 🙂 I will be recommending them and I will be taking my cars back there

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Kerrie, Hyundai iLoad/iMax

Twin Cities Automotive

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"The service was was very efficient and was completed within three hours "

Helen, MITSUBISHI MAGNA

* Minimum service amounts apply

Caboolture Fuel Injection Automotive Centre

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Quick, efficient and decent price! Will go back again and would recommend to my ...

Quick, efficient and decent price! Will go back again and would recommend to my friends and family.

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Alex, Suzuki Swift

Clark's Garage

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Very professional, everything was and explained, I got it cheaper than my initia...

Very professional, everything was and explained, I got it cheaper than my initial quote as they followed up my last service details... no messy hand prints all over my car....they did a better job than Ford.

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Tracey, Ford Kuga

Midas Ipswich

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Great job and great communication at a fair price. Will definitely user midas ag...

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Paul, Holden Commodore

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TOOWOOMBA CITY
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Very excellent service, Excellent customer service. Very happy with service. I r...

Very excellent service, Excellent customer service. Very happy with service. I recommend to other people as well. Affordable price.

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Alex, Ford Focus

Total Auto Care

PIALBA
star star star star star_half

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"The service was said to take all day but finished by lunch time. Very happy."

Michael, ISUZU D-MAX

RAW Mechanical

PIALBA
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Raw serviced my AUDI expertise care all was done quickly and efficiently well do...

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Peter, Audi Q7

Protune Mechanical

WARANA
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"Very professional. Excellent service and value."

Margaret, Ford Focus

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Quick and accommodating, and able to deal with any requests. They were awesome a...

Quick and accommodating, and able to deal with any requests. They were awesome and at the right price.

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Paul, VOLKSWAGEN JETTA

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

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The staff were friendly and informative he explain all the details of the repair...

The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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June, Hyundai Tucson

NB Industries Rural View

RURAL VIEW
star star star star star

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"Was very happy with the service provided."

Bruce, Honda Civic

Ultra Tune Townsville City

TOWNSVILLE CITY
star star star star_half star_border

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"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

Unicorn Mechanical

NARANGBA
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Fantastic service very reasonable pricing . Definitely recommend and I will be u...

Fantastic service very reasonable pricing . Definitely recommend and I will be using again

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Dave, Nissan Navara

Cooloola New Age Mechanical

GYMPIE CBD
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"Great friendly service, on time and on price."

Dean, Isuzu D-Max

* Minimum service amounts apply

Aussie Automotive Services Caboolture

CABOOLTURE
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Have been to Aussie Automotive for my last 3 services, every time they have been...

Have been to Aussie Automotive for my last 3 services, every time they have been quick and up front.

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Michael, Nissan Navara/Pick-up

1300AUTOTRANS Maroochydore

KUNDA PARK
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The name on the shopfront is different. Not Autotrans. The service is great. Peo...

The name on the shopfront is different. Not Autotrans. The service is great. People are friendly and helpful and seem to be honest. I'll go there again.

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Graham, Toyota Corolla

Noosa Mechanical

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"Efficient and thorough servicing at reasonable price."

Brian, Toyota Corolla

Ultra Tune Currimundi

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Excellent service, had all our services done from brand new and will continue to. Well priced, can work around our busy work schedules. Highly recommend.

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Justin, NISSAN NAVARA

Ottos Mufflers

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"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

D & F Autocare

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Diesel log book service in Glasshouse Country which included complimentary vehicle wash. Nice to be looked after by a local.

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Double D Automotive

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Excellent job done in servicing my Toyota Prado 2009 model, My car feels great after the service. It was done at a reasonable cost compared with other automotive service dealers. The mechanic gave me an honest feedback on what was done, and that was very impressive.

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Gloria, Toyota Landcruiser Prado

ABS Caboolture

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"Excellent job no hidden costs 👍👍"

Paul, Holden Cruze

Quik Speed Brake & Mechanical

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I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

City Gates Automotive

WEST MACKAY
star star star star star

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The service was fast. I have picked up my car within the same day. I am happy my...

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Danielle, Mini Mini

Rasmussen Mechanical & Tyres

KELSO
star star star star star

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Workshop was excellent, explained everything and service was completed in a very...

Workshop was excellent, explained everything and service was completed in a very timely fashion.

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Tim, Volkswagen Passat

Auto Leaders Caloundra

CALOUNDRA WEST
star star star star star

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"Super friendly staff, fast service and hassle free set up!"

Maddie, BMW 3 Series

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

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"Very happy with car service, will be going back for future services."

Anthony, Hyundai i30

Huston Motors

KINGAROY
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"Prompt, efficient and communicated well."

Mark, Kia Sorento

All Mechanical Services Townsville

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great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Goodyear Autocare Caboolture

MORAYFIELD
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"Great service. All things explained"

Rachael, Kia Sportage

Tyreright Garbutt

GARBUTT
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"Very good car is excellent"

Linda, Jeep Compass

Hervey Bay Auto Electrix

PIALBA
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This is the first time I have used this garage. I was quoted a price before serv...

This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

* Minimum service amounts apply

Browns Autobahn Nambour

NAMBOUR
star star star star star_half

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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Colins Vehicle Services

WEST END
star star star star star_half

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star star star star star_border

Mechanic did a good job, communication was good from receptionist and mechanic r...

Mechanic did a good job, communication was good from receptionist and mechanic regarding the service and what needed to be completed.

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Darran, Honda Accord Euro

TFD Mackay

MACKAY CBD
star star star star star_half

Kawana Auto Service

WARANA
star star star star star_border

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"Very helpful and great service, highly recommended "

Beau, TOYOTA PRADO

Hammond's Automotive

GARBUTT
star star star star star

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star star star star star

"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

Automech

BURPENGARY EAST
star star star star star_half

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star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Gez Mechanical

YANDINA
star star star star star_half

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star star star star star_border

He was honest about what the car needed and didn't need and was prompt to contac...

He was honest about what the car needed and didn't need and was prompt to contact me before doing further work. Would recommend.

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Paul, Holden Astra

Smithy's Mechanical

YANDINA
star star star star star_half

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star star star star star

Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Mt Isa Auto Air

MORNINGTON
star star star star star

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star star star star star

It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
star star star star star

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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

CABOOLTURE
star star star star star

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Precise Mechanical

MORAYFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

W B Motors

MOFFAT BEACH
star star star star_border star_border

MB Automotive Fleet Specialist

GARBUTT
star star star star_border star_border

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star star star star_border star_border

The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

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1300 655 661