Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Central Queensland

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
star star star star star_border

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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Cap Auto Repairs

PARK AVENUE
star star star star star

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

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Automotive Solutions Townsville

AITKENVALE
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Had 60,000 km service, was less than half the price of what the dealership was c...

Had 60,000 km service, was less than half the price of what the dealership was charging. Very happy!!

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Leeanne, Audi Q5

Ram Automotive

COOLUM BEACH
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Awesome service really competitive rates they know what there on about will defi...

Awesome service really competitive rates they know what there on about will definitely be using an recommending theses guys from now on

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Chris, Ford Ranger

Midas Strathpine

LAWNTON
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"Midas Strathpine - great work, personable service!!"

David, Peugeot 208

Llewellyn Motors

BOOVAL
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Barry, TOYOTA LANDCRUISER

Midas Maroochydore

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Joel was exceptionally professional and honest - it is the first time a service ...

Joel was exceptionally professional and honest - it is the first time a service was charged less than that quoted

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Andrew, Holden Commodore

Kunda Park Automotive

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"Great service Great price Good people"

Matt, Nissan Navara

ABS Kawana

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Friendly. Phoned to check I was ok to proceed with other work they thought was r...

Friendly. Phoned to check I was ok to proceed with other work they thought was required. Well priced.

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Leah, Subaru Forester

ABS Pine Rivers

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I have used ABS before and their service was outstanding. I am pleased to say th...

I have used ABS before and their service was outstanding. I am pleased to say that standard has not changed. I will be returning to utilise there service again

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Pat, Nissan NP300 Navara

Midas Caboolture

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Quick and efficient service. Would recommend the supplier, Midas to friends and...

Quick and efficient service. Would recommend the supplier, Midas to friends and relatives for log book car servicing

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Jim, Isuzu D-Max

A Grade Mechanical

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"An understanding and good service provider, Thanks guys."

Nikkita, Nissan Patrol

Caboolture Fuel Injection Automotive Centre

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I am completely happy and felt very comfortable sitting there while waiting for ...

I am completely happy and felt very comfortable sitting there while waiting for my car to be serviced I will deffinantly Be Back there again many many thanks

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sharon, Holden Barina

Clark's Garage

CALOUNDRA
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"Great service, price and excellent customer service"

Melissa, Suzuki Swift

Vella's Mechanical

BEACONSFIELD
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"Very good service and advice"

Des, Mitsubishi Pajero

Midas Ipswich

WEST IPSWICH
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Great job and great communication at a fair price. Will definitely user midas ag...

Great job and great communication at a fair price. Will definitely user midas again.

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Paul, Holden Commodore

Pine Rivers Automotive

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Really easy, quick. Friendly and professional service. Great price and definitel...

Really easy, quick. Friendly and professional service. Great price and definitely recommend. Thank you guys!

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Bojana, Holden Commodore

Ultra Tune North Lakes

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First time using Ultra Tune I will definitely be back professional service, than...

First time using Ultra Tune I will definitely be back professional service, thanks.

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Noel, Nissan X-Trail

A1 Exhaust and Mechanical

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Car drives great after service, clutch feels better than when I picked the car u...

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Connor, Ford Fiesta

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Staff were extremely helpful and informative. Service and repairs completed to m...

Staff were extremely helpful and informative. Service and repairs completed to my satisfaction.

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Tracy, BMW 318i

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Its a pleasure to attend this business. They provide excellent service at a great price. Also the staff are very friendly.

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Debbie, Toyota Corolla

Ian Payne's Automotive Engineering

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"Great service at a competive price - will use fixed car price service again."

Scott, MAZDA 6

Protune Mechanical

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"very good experience! Highly recommended!!!"

Ron, Jeep Patriot

NB Industries Rural View

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"Was very happy with the service provided."

Bruce, Honda Civic

Ultra Tune Townsville City

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"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

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Motormech

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"Great service and good price. Would def use them again!"

Mike, Nissan Micra

Unicorn Mechanical

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Delivered above and beyond my expectations. Friendly and down to earth staff in...

Delivered above and beyond my expectations. Friendly and down to earth staff in a great handy location.

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Scott, Nissan Pulsar

Ultra Tune Currimundi

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The mechanic misunderstood the service manual and tried to carry out extra work ...

The mechanic misunderstood the service manual and tried to carry out extra work at extra cost. When I refused the extra service he refused to stamp the service book. I had to point out his error and explain my vehicles service book to him in order to convince him to stamp the book. The cost was the same as a dealer service which I will use next time.

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Melanie, NISSAN DUALIS

Ottos Mufflers

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"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

Double D Automotive

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Excellent job done in servicing my Toyota Prado 2009 model, My car feels great after the service. It was done at a reasonable cost compared with other automotive service dealers. The mechanic gave me an honest feedback on what was done, and that was very impressive.

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Gloria, Toyota Landcruiser Prado

Quik Speed Brake & Mechanical

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Really generous service, and very honestly for every part of doing my car. Reall...

Really generous service, and very honestly for every part of doing my car. Really recommend :)

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Chanon, Suzuki Swift

ABS Caboolture

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"Very helpful and friendly car was lovely and clean on pickup."

DEBBIE, Suzuki SX4/SX4 Classic

Rasmussen Mechanical & Tyres

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Workshop was excellent, explained everything and service was completed in a very...

Workshop was excellent, explained everything and service was completed in a very timely fashion.

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Tim, Volkswagen Passat

Auto Leaders Caloundra

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Ray went out of his way to accommodate our needs. Will certainly be dealing with...

Ray went out of his way to accommodate our needs. Will certainly be dealing with him again - excellent service!

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Justin, NISSAN NAVARA

Harris Brake Clutch and Mechanical

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The guys at the workshop have great customer service, going right out of their ...

The guys at the workshop have great customer service, going right out of their way to get quality parts for great price and kept me fully aware of what work they had to perform giving me quotes and really going above and beyond to get it under, not only does it stop there, they explained what work they had done and what is needed without asking or looked at as if I had no clue what they were on about . These guys are great!!!

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Rebecca, Subaru Forester

Huston Motors

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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Ver...

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

All Mechanical Services Townsville

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great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Tyreright Garbutt

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"Very good car is excellent"

Linda, Jeep Compass

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Browns Autobahn Nambour

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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Colins Vehicle Services

WEST END
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"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

TFD Mackay

MACKAY CBD
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Hammond's Automotive

GARBUTT
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"Excellent Service"

Robin, Hyundai Tucson

Automech

BURPENGARY EAST
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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Gez Mechanical

YANDINA
star star star star star_half

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Gez Mechanical was great, i arrived 15mins before my booking time for a roadwort...

Gez Mechanical was great, i arrived 15mins before my booking time for a roadworthy and they were fast and economical. I will use Gaz Mechanical for my next service on my vehicle. Nice people.

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Jeni, Toyota Hilux

Smithy's Mechanical

YANDINA
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Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Mt Isa Auto Air

MORNINGTON
star star star star star

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It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

CABOOLTURE
star star star star star

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Precise Mechanical

MORAYFIELD
star star star star star

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

MB Automotive Fleet Specialist

GARBUTT
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The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661