Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in Central Queensland

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
star star star star star_border

LATEST REVIEW

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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Tyrepower Rockhampton

PARK AVENUE
star star star star star

LATEST REVIEW

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star star star star star

"owner, Glen was very helpful"

Christine, JEEP CHEROKEE

Cap Auto Repairs

PARK AVENUE
star star star star star

LATEST REVIEW

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star star star star star

Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Other Audi mechanics in Central Queensland

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

LATEST REVIEW

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star star star star star

"absolute pleasure to deal with, friendly and fast service. will be returning."

Anthony, Nissan Pulsar

Automotive Solutions Townsville

AITKENVALE
star star star star star_half

LATEST REVIEW

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star star star star star_border

This mechanic does good work — it’s just him in the shop, though, from what I un...

This mechanic does good work — it’s just him in the shop, though, from what I understand. He was the cheapest in the area but we still overpaid quite a bit for what I think is normally a cheap issue - spark plugs/ignition coil replacement. It was just under $500 for the inspection and for those to be replaced. Our car runs greatly now, though! All in all, I’m just glad we have a working car again! Thanks!

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Anna, Ford Fiesta

Ram Automotive

COOLUM BEACH
star star star star star_half

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star star star star star_border

Never give 100%. Gives room to move. But nothing but perfect in service & repai...

Never give 100%. Gives room to move. But nothing but perfect in service & repairs. Not RAMS fault, with vehicle not ready when requested, as I work shifts that did not suit both parties. Great service, thanks Matt.

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Peter, Toyota Kluger

Midas Strathpine

LAWNTON
star star star star star

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star star star star star

"Fantastic service and extremely competitive prices"

Ella, Citroen C4

Llewellyn Motors

BOOVAL
star star star star star_half

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star star star star star

Barry, TOYOTA LANDCRUISER

Midas Maroochydore

MAROOCHYDORE
star star star star star_half

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star star star star star

First time using Midas and couldn’t be happier, service was fantastic. Will be b...

First time using Midas and couldn’t be happier, service was fantastic. Will be back again

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Sarah-Jane, Toyota Hilux

Kunda Park Automotive

KUNDA PARK
star star star star star

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star star star star star

Very friendly and helpful service. They looked after my pride and joy. I would h...

Very friendly and helpful service. They looked after my pride and joy. I would highly recommend this service centre for your car needs.

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Wendy, Mitsubishi Lancer

ABS Kawana

BOKARINA
star star star star star

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star star star star star

Service was completed within the time frame, Chris dropped me to the shopping c...

Service was completed within the time frame, Chris dropped me to the shopping centre while service was being completed. Joe and his team were very efficient and friendly. Highly reccommended :)

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Sara, Toyota Hilux

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
star star star star star_half

LATEST REVIEW

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star star star star star

The manager of Affordable New Tyres & Mechanical was very polite and helpful. O...

The manager of Affordable New Tyres & Mechanical was very polite and helpful. On collection of my vehicle he advised me of a slight oil leak from the timing cover which would be a warranty claim. Needless to say I have booked the vehicle in to get that problem rectified under warranty. I certainly will return to this business for future vehicle repairs and services and will refer others as well.

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Robyn, JEEP GRAND CHEROKEE

ABS Pine Rivers

BRENDALE
star star star star star

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star star star star star

"I’m was very happy with my service and the staff were very friendly. Thank you"

Michelle, Mazda 3

Carite Auto Repairs

WARANA
star star star star star_half

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star star star star star

"Pleasant efficient service."

Kathryn, Hyundai Getz

Procheck Automotive

CALOUNDRA WEST
star star star star star_half

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star star star star star

"We will keep using Pro cbeck"

Trish, MITSUBISHI ASX

Midas Caboolture

MORAYFIELD
star star star star star_half

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star star star star star

"Very professional and experienced will go back for next service."

Gordon, Kia Cerato

A Grade Mechanical

CURRAJONG
star star star star star_half

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star star star star star

Very very helpful, customer service was lovely 🙂 I will be recommending them an...

Very very helpful, customer service was lovely 🙂 I will be recommending them and I will be taking my cars back there

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Kerrie, Hyundai iLoad/iMax

Twin Cities Automotive

PIMLICO
star star star star star

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star star star star star

"Excellent service & would certainly recommend to others "

Janette, MAZDA 2

Caboolture Fuel Injection Automotive Centre

CABOOLTURE
star star star star star_half

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star star star star star

They were ready for me when I arrived, told me how long they would be, explained...

They were ready for me when I arrived, told me how long they would be, explained what needed doing, and quoted a decent price - cheaper than anyone else. The mechanic was friendly and the workshop and waiting area was clean.

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Maria, Holden Captiva

Clark's Garage

CALOUNDRA
star star star star star

LATEST REVIEW

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star star star star star

Great service experience. Went the extra mile and adjusted the handbrake properl...

Great service experience. Went the extra mile and adjusted the handbrake properly at no cost. Last time I took it to Hyundai and they charged $30 to adjust the handbrake and it still wasn't right even after I took it back twice.

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Jeff, Hyundai i45

Midas Ipswich

WEST IPSWICH
star star star star star_half

LATEST REVIEW

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star star star star star

It was my first time I went to Midas. It was a really good experience. They have...

It was my first time I went to Midas. It was a really good experience. They have good mechanics and good management. You can book service online and save your time. I got car serviced at really cheap price plus got 12 months roadside assistance.

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Arun, TOYOTA AURION

Pine Rivers Automotive

KALLANGUR
star star star star star_half

LATEST REVIEW

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star star star star star_border

Customer service was good by Mathew. The invoice described in full details what ...

Customer service was good by Mathew. The invoice described in full details what work had been done. He also gave me a good option of future services that needed to yet be done. Overall it was satisfaction for me.

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Kelvin, Kia Cerato

Ultra Tune North Lakes

NORTH LAKES
star star star star star_half

LATEST REVIEW

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star star star star star

First time using Ultra Tune I will definitely be back professional service, than...

First time using Ultra Tune I will definitely be back professional service, thanks.

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Noel, Nissan X-Trail

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

LATEST REVIEW

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star star star star star

Cheapest service I have ever paid for yet they exceeded everywhere else. They ev...

Cheapest service I have ever paid for yet they exceeded everywhere else. They even put a cherry bomb in the air conditioner and got rid of the horrible smoke smell. Thank you for the 100% effort

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Anneliese, Mazda 2 Hatch

Total Auto Care

PIALBA
star star star star star_half

LATEST REVIEW

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star star star star star_border

"good service and friendly staff went back to get more work done, very happy"

Tim, Holden Commodore

RAW Mechanical

PIALBA
star star star star star_half

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star star star star star

Raw serviced my AUDI expertise care all was done quickly and efficiently well do...

Raw serviced my AUDI expertise care all was done quickly and efficiently well done

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Peter, Audi Q7

Automotive Xpress Servicing

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

Very friendly staff, job was completed as promised and I was pleased with the wh...

Very friendly staff, job was completed as promised and I was pleased with the whole experience. Price was reasonable. I would recommend Xpress Servicing to all. Debby.

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Debby, Toyota Camry

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

LATEST REVIEW

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star star star star star

Bodie knows cars and is always professional and courteous. BB Garage provide gre...

Bodie knows cars and is always professional and courteous. BB Garage provide great service. I would go back for sure.

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Elyse, Mazda CX-5

Protune Mechanical

WARANA
star star star star star

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star star star star star

"Excellent service, very happy."

Angela, Mazda 6

NB Industries Rural View

RURAL VIEW
star star star star star

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star star star star star

They done a fantastic job, noticed a difference in the drive straight out of the...

They done a fantastic job, noticed a difference in the drive straight out of the driveway it was noticeably smoother.

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Adam, Jeep Wrangler

Ultra Tune Townsville City

TOWNSVILLE CITY
star star star star_half star_border

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star star star star star_border

"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

Unicorn Mechanical

NARANGBA
star star star star star

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star star star star star

I was gob smacked by the level of professionalism from my contact at UNICORN Lia...

I was gob smacked by the level of professionalism from my contact at UNICORN Liam. He went over and above to ensure that the commitment made by UNICORN on their quote was adhered to. Even discretional items were completed at additional effort but with no charge. Customer facilities were brilliant. Staff engaging and pleasant and cannot say enough good about my experience without someone thinking its a insider. Not the case I can assure you. Thank you LIAM and Co. I will be back and am referring my family also.

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Peter, Isuzu D-Max

* Minimum service amounts apply

Motormech

DECEPTION BAY
star star star star star

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star star star star star

Excellent job! Will definitely be recommending this workshop to family and frien...

Excellent job! Will definitely be recommending this workshop to family and friends.

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Judith, FORD FESTIVA

Cooloola New Age Mechanical

GYMPIE CBD
star star star star star

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star star star star star

Cooloola New Age Mechanical was efficient and courteous. They provided good serv...

Cooloola New Age Mechanical was efficient and courteous. They provided good service with free pickup (I only live two kms away) and advised what other problems the car had, such as a broken engine mount.

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Louise, Nissan X-Trail

Noosa Mechanical

NOOSAVILLE
star star star star star

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star star star star star

Although only in for a basic service, staff were very helpful, consulted over an...

Although only in for a basic service, staff were very helpful, consulted over any issues found, and were fast and efficient: as well a loan car was made available. Thoroughly recommended.

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Gerard, Hyundai Elantra

Ultra Tune Currimundi

CURRIMUNDI
star star star star star_half

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star star star star star

"All good and very happy with the service."

Nicki, Toyota RAV4

Ottos Mufflers

NOOSAVILLE
star star star star star_half

LATEST REVIEW

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star star star star star

"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

D & F Autocare

LANDSBOROUGH
star star star star star_border

LATEST REVIEW

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star star star star star

not only did they do a good job on the service of my car but being on my L plate...

not only did they do a good job on the service of my car but being on my L plates i had to take my 70 year old friend with me and they dropped her home and then picked us up from the train station with the car. It was a fixed price car service of $215 but i got $3.85 change. Another little thing that will guarantee my future services and mechanical jobs are done with D and F Autocare.

Read more

Troy, FORD ESCAPE

Quik Speed Brake & Mechanical

NAMBOUR
star star star star star

LATEST REVIEW

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star star star star star

I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

ABS Caboolture

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

"Excellent job no hidden costs 👍👍"

Paul, Holden Cruze

City Gates Automotive

WEST MACKAY
star star star star star

LATEST REVIEW

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star star star star star

"Staff were friendly, price was very reasonable and they were extremely quick!"

Shawn, HYUNDAI i45

Rasmussen Mechanical & Tyres

KELSO
star star star star star

LATEST REVIEW

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star star star star star

It was the best decision I've ever made. It was affordable and quick. The staff ...

It was the best decision I've ever made. It was affordable and quick. The staff were very friendly. Fixed Price Car Service really helped me out.

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Christopher, HYUNDAI SONATA

Auto Leaders Caloundra

CALOUNDRA WEST
star star star star star

LATEST REVIEW

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star star star star star

Really great service...Kept me in touch with what was happening with our motorho...

Really great service...Kept me in touch with what was happening with our motorhome as there was a small problem with the vehicle.Ray was on the phone straight away to ask the best way to sort the issue.Very professional and great value for money..Highly recommended...

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Ian, Fiat Ducato

Huston Motors

KINGAROY
star star star star star

LATEST REVIEW

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star star star star star

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Ver...

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

LATEST REVIEW

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star star star star star_border

"Very happy with car service, will be going back for future services."

Anthony, Hyundai i30

Tyreright Garbutt

GARBUTT
star star star star star_border

LATEST REVIEW

See all
star star star star star

I am surprised that the workshop is capable to do tasks other than merely changi...

I am surprised that the workshop is capable to do tasks other than merely changing tyres. The company's name is a bit misleading. However the overall service is excellent.

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Lin, Toyota Corolla

All Mechanical Services Townsville

HERMIT PARK
star star star star star_border

LATEST REVIEW

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star star star star star

great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Hervey Bay Auto Electrix

PIALBA
star star star star star

LATEST REVIEW

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star star star star star

Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

Colins Vehicle Services

WEST END
star star star star star_half

LATEST REVIEW

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star star star star star

"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

* Minimum service amounts apply

Browns Autobahn Nambour

NAMBOUR
star star star star star_half

LATEST REVIEW

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star star star star star_border

The standard service was great. Nice little touch with flower in the air vent a...

The standard service was great. Nice little touch with flower in the air vent and washing the car. My wife thought that was a really nice touch. The additional services were a bit pricey and next time I will ask for a quote first.

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Shannon, Mazda 626

TFD Mackay

MACKAY CBD
star star star star star_half

Kawana Auto Service

WARANA
star star star star star_border

LATEST REVIEW

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star star star star star

"Prompt service would go again"

David, TOYOTA COROLLA

Hammond's Automotive

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

Smithy's Mechanical

YANDINA
star star star star star_half

LATEST REVIEW

See all
star star star star star

Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

Read more

Roger, Ford Falcon

Automech

BURPENGARY EAST
star star star star star_half

LATEST REVIEW

See all
star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

Read more

David, Hyundai Getz

Gez Mechanical

YANDINA
star star star star star_half

LATEST REVIEW

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star star star star star

Gez Mechanical was great, i arrived 15mins before my booking time for a roadwort...

Gez Mechanical was great, i arrived 15mins before my booking time for a roadworthy and they were fast and economical. I will use Gaz Mechanical for my next service on my vehicle. Nice people.

Read more

Jeni, Toyota Hilux

Precise Mechanical

MORAYFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Mt Isa Auto Air

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

LATEST REVIEW

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star star star star star

On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

LATEST REVIEW

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
star star star star star

LATEST REVIEW

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star star star star star

Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

MB Automotive Fleet Specialist

GARBUTT
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

W B Motors

MOFFAT BEACH
star star star star_border star_border

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661