Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Central Queensland

Emerald Tyrepower & Opposite Lock

EMERALD
star star star star star

LATEST REVIEW

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star star star star star

Mechanics listed to what I had to say. One mechanic even took the time to come f...

Mechanics listed to what I had to say. One mechanic even took the time to come for a drive to sound out the problem.I was then able to look under the vehicle with the mechanic and help decide where the noise was coming from and make a decision what to do.

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Greg, Jeep Cherokee

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
star star star star star_border

LATEST REVIEW

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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

Read more

Clint, Toyota Landcruiser

Tyrepower Rockhampton

PARK AVENUE
star star star star star

LATEST REVIEW

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star star star star star

Fixed everything that was required in good time on a really busy day thank you v...

Fixed everything that was required in good time on a really busy day thank you very much.

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Zoe, FORD TERRITORY

Cap Auto Repairs

PARK AVENUE
star star star star star

LATEST REVIEW

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star star star star star

Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Other Asia mechanics in Central Queensland

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

LATEST REVIEW

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star star star star star

"absolute pleasure to deal with, friendly and fast service. will be returning."

Anthony, Nissan Pulsar

Automotive Solutions Townsville

AITKENVALE
star star star star star_half

LATEST REVIEW

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star star star star star

Had 60,000 km service, was less than half the price of what the dealership was c...

Had 60,000 km service, was less than half the price of what the dealership was charging. Very happy!!

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Leeanne, Audi Q5

Ram Automotive

COOLUM BEACH
star star star star star_half

LATEST REVIEW

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star star star star star

First time going to this place and I was really happy! I am always a bit worried...

First time going to this place and I was really happy! I am always a bit worried going to a new mechanic for the first time but I feel my car is running better and they didn't try to push unnecessary services.

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Holly, TOYOTA COROLLA

Midas Strathpine

LAWNTON
star star star star star

LATEST REVIEW

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star star star star star

"Fantastic service and extremely competitive prices"

Ella, Citroen C4

Llewellyn Motors

BOOVAL
star star star star star_half

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star star star star star

A very professional approach by the receptionist, who ensured that all informati...

A very professional approach by the receptionist, who ensured that all information as well as my concerns and issues relating to my vehicle was passed on to and addressed by technicians.

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Glen, SUBARU FORESTER

Midas Maroochydore

MAROOCHYDORE
star star star star star_half

LATEST REVIEW

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star star star star star

Easy, efficient and provided a hire car. Gave us a quote for additional items th...

Easy, efficient and provided a hire car. Gave us a quote for additional items that will need service and an option to take care of additional items same day, or reschedule items individually as suits. Thanks

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Ali, Mercedes-Benz M-Class

Kunda Park Automotive

KUNDA PARK
star star star star star

LATEST REVIEW

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star star star star star

"Kunda Park Automotive fantastic"

Rebecca, Kia Cerato

ABS Kawana

BOKARINA
star star star star star

LATEST REVIEW

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star star star star star

"Helpful staff efficient and finished before scheduled time."

Paul, VOLKSWAGEN TRANSPORTER

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

I will not be going back. I left my phone number with them and let them know I w...

I will not be going back. I left my phone number with them and let them know I was killing time in town until they called me to let me know they were finished. I never received a call. When I returned 7 hours later, they told me that I had a puncture and figured I’d want it fixed and put $33 on to the fixed price. I would have appreciated a phone call letting me know they were adding an extra necessary item. Not impressed at all. Did not feel like a ‘valued’ customer. So, still looking for a mechanic since moving to the area.

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Angie, Toyota Corolla

Carite Auto Repairs

WARANA
star star star star star_half

LATEST REVIEW

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star star star star star

Hassle free service, affordable prices and upfront with no BS. Even vacuumed the...

Hassle free service, affordable prices and upfront with no BS. Even vacuumed the car for me. Will definitely be booking in the other vehicles there.

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jeff, Mazda 3

Procheck Automotive

CALOUNDRA WEST
star star star star star_half

LATEST REVIEW

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star star star star star

"Friendly and helpful. Listened to questions and answered without biase."

Samantha, HOLDEN CAPTIVA

Midas Caboolture

MORAYFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

The staff were very helpful and very friendly. Carried out the work I wanted don...

The staff were very helpful and very friendly. Carried out the work I wanted done very professionally. Dropped me off where I wanted to go and picked me up when done. Couldn't recommend them enough. Will definitely be going back. great work guys.

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Roslyn, Ford Ranger

A Grade Mechanical

CURRAJONG
star star star star star_half

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star star star star star

"Very happy 😊"

Kerrie, Suzuki Swift

Twin Cities Automotive

PIMLICO
star star star star star

LATEST REVIEW

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star star star star star

"Excellent service & would certainly recommend to others "

Janette, MAZDA 2

Caboolture Fuel Injection Automotive Centre

CABOOLTURE
star star star star star_half

LATEST REVIEW

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star star star star star

Service was completed on time and as per quote. They even dropped me off and pi...

Service was completed on time and as per quote. They even dropped me off and picked me up from home! I had a problem to be looked at and they did this all within the quoted amount. I will be returning for future services.

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Julie, Peugeot 307

Clark's Garage

CALOUNDRA
star star star star star

LATEST REVIEW

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star star star star star

Great price, service, staff/mechanic and experience. Very happy. Will be going b...

Great price, service, staff/mechanic and experience. Very happy. Will be going back for sure.

Read more

Shona, Toyota Kluger

Vella's Mechanical

BEACONSFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

Very good customer service we were told what future repairs would be needed and ...

Very good customer service we were told what future repairs would be needed and unlike other mechanics, he did not try to rip us off. We will be using these people to service both of our vehicles in the future

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Syd, Honda Accord

Midas Ipswich

WEST IPSWICH
star star star star star_half

LATEST REVIEW

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star star star star star

The service was prompt and thorough. Some issues were found with my suspension a...

The service was prompt and thorough. Some issues were found with my suspension and a quote was provided on request. Great service! They were finished promptly too.

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Teneke, Mitsubishi Lancer

Pine Rivers Automotive

KALLANGUR
star star star star star_half

LATEST REVIEW

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star star star star star

Really easy, quick. Friendly and professional service. Great price and definitel...

Really easy, quick. Friendly and professional service. Great price and definitely recommend. Thank you guys!

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Bojana, Holden Commodore

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

LATEST REVIEW

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star star star star star

Very excellent service, Excellent customer service. Very happy with service. I r...

Very excellent service, Excellent customer service. Very happy with service. I recommend to other people as well. Affordable price.

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Alex, Ford Focus

Total Auto Care

PIALBA
star star star star star_half

LATEST REVIEW

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star star star star star

"The service was said to take all day but finished by lunch time. Very happy."

Michael, ISUZU D-MAX

RAW Mechanical

PIALBA
star star star star star_half

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star star star star star

"Thorough and very friendly service"

Michelle, Daewoo Matiz

Automotive Xpress Servicing

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

Its a pleasure to attend this business. They provide excellent service at a grea...

Its a pleasure to attend this business. They provide excellent service at a great price. Also the staff are very friendly.

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Debbie, Toyota Corolla

Ian Payne's Automotive Engineering

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

"Great service at a competive price - will use fixed car price service again."

Scott, MAZDA 6

Protune Mechanical

WARANA
star star star star star

LATEST REVIEW

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star star star star star

"Very professional. Excellent service and value."

Margaret, Ford Focus

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

LATEST REVIEW

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star star star star star

The staff were friendly and informative he explain all the details of the repair...

The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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June, Hyundai Tucson

NB Industries Rural View

RURAL VIEW
star star star star star

LATEST REVIEW

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star star star star star

"Was very happy with the service provided."

Bruce, Honda Civic

Ultra Tune Townsville City

TOWNSVILLE CITY
star star star star_half star_border

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star star star star star_border

"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

* Minimum service amounts apply

Motormech

DECEPTION BAY
star star star star star

LATEST REVIEW

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star star star star star

Great price on servicing, great customer service, very helpful. Will be going ba...

Great price on servicing, great customer service, very helpful. Will be going back for sure!

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Jenny, Honda Civic

Unicorn Mechanical

NARANGBA
star star star star star

LATEST REVIEW

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star star star star star

Delivered above and beyond my expectations. Friendly and down to earth staff in...

Delivered above and beyond my expectations. Friendly and down to earth staff in a great handy location.

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Scott, Nissan Pulsar

Cooloola New Age Mechanical

GYMPIE CBD
star star star star star

LATEST REVIEW

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star star star star star

Good friendly service, car was finished before lunch and they checked another is...

Good friendly service, car was finished before lunch and they checked another issue no charge. Hire car was great so I could do what jobs I had to do ... Overall, no complaints at all and would definitely recommend 😊

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Kerrie, Mitsubishi Lancer

Noosa Mechanical

NOOSAVILLE
star star star star star

LATEST REVIEW

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star star star star star_border

"Efficient and thorough servicing at reasonable price."

Brian, Toyota Corolla

Ultra Tune Currimundi

CURRIMUNDI
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent service, had all our services done from brand new and will continue to...

Excellent service, had all our services done from brand new and will continue to. Well priced, can work around our busy work schedules. Highly recommend.

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Justin, NISSAN NAVARA

Ottos Mufflers

NOOSAVILLE
star star star star star_half

LATEST REVIEW

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star star star star star_border

"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

D & F Autocare

LANDSBOROUGH
star star star star star_border

LATEST REVIEW

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star star star star star

not only did they do a good job on the service of my car but being on my L plate...

not only did they do a good job on the service of my car but being on my L plates i had to take my 70 year old friend with me and they dropped her home and then picked us up from the train station with the car. It was a fixed price car service of $215 but i got $3.85 change. Another little thing that will guarantee my future services and mechanical jobs are done with D and F Autocare.

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Troy, FORD ESCAPE

Quik Speed Brake & Mechanical

NAMBOUR
star star star star star

LATEST REVIEW

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star star star star star

I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

ABS Caboolture

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

"Excellent job no hidden costs 👍👍"

Paul, Holden Cruze

City Gates Automotive

WEST MACKAY
star star star star star

LATEST REVIEW

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star star star star star

The service was fast. I have picked up my car within the same day. I am happy my...

The service was fast. I have picked up my car within the same day. I am happy my problem was solved.

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Danielle, Mini Mini

Rasmussen Mechanical & Tyres

KELSO
star star star star star

LATEST REVIEW

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star star star star star

Workshop was excellent, explained everything and service was completed in a very...

Workshop was excellent, explained everything and service was completed in a very timely fashion.

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Tim, Volkswagen Passat

Auto Leaders Caloundra

CALOUNDRA WEST
star star star star star

LATEST REVIEW

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star star star star star

Ray went out of his way to accommodate our needs. Will certainly be dealing with...

Ray went out of his way to accommodate our needs. Will certainly be dealing with him again - excellent service!

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Justin, NISSAN NAVARA

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

LATEST REVIEW

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star star star star star

The guys at the workshop have great customer service, going right out of their ...

The guys at the workshop have great customer service, going right out of their way to get quality parts for great price and kept me fully aware of what work they had to perform giving me quotes and really going above and beyond to get it under, not only does it stop there, they explained what work they had done and what is needed without asking or looked at as if I had no clue what they were on about . These guys are great!!!

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Rebecca, Subaru Forester

Huston Motors

KINGAROY
star star star star star

LATEST REVIEW

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star star star star star

"Prompt, efficient and communicated well."

Mark, Kia Sorento

All Mechanical Services Townsville

HERMIT PARK
star star star star star_border

LATEST REVIEW

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star star star star star

great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Tyreright Garbutt

GARBUTT
star star star star star_border

LATEST REVIEW

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star star star star star_border

"Very good car is excellent"

Linda, Jeep Compass

Hervey Bay Auto Electrix

PIALBA
star star star star star

LATEST REVIEW

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star star star star star

This is the first time I have used this garage. I was quoted a price before serv...

This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

* Minimum service amounts apply

Browns Autobahn Nambour

NAMBOUR
star star star star star_half

LATEST REVIEW

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star star star star star_border

The standard service was great. Nice little touch with flower in the air vent a...

The standard service was great. Nice little touch with flower in the air vent and washing the car. My wife thought that was a really nice touch. The additional services were a bit pricey and next time I will ask for a quote first.

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Shannon, Mazda 626

Colins Vehicle Services

WEST END
star star star star star_half

LATEST REVIEW

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star star star star star

"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

TFD Mackay

MACKAY CBD
star star star star star_half

Kawana Auto Service

WARANA
star star star star star_border

LATEST REVIEW

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star star star star star

"Very helpful and great service, highly recommended "

Beau, TOYOTA PRADO

Hammond's Automotive

GARBUTT
star star star star star

LATEST REVIEW

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star star star star star

"Excellent Service"

Robin, Hyundai Tucson

Automech

BURPENGARY EAST
star star star star star_half

LATEST REVIEW

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star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

Read more

David, Hyundai Getz

Smithy's Mechanical

YANDINA
star star star star star_half

LATEST REVIEW

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star star star star star

Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

Read more

Roger, Ford Falcon

Precise Mechanical

MORAYFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Mt Isa Auto Air

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

SAINT GEORGE
star star star star star

LATEST REVIEW

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star star star star star

On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

LATEST REVIEW

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

BOHLE
star star star star star

LATEST REVIEW

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star star star star star

Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

* Minimum service amounts apply

Ipswich City Mechanical & Auto Electrical

RACEVIEW
star star star star star

LATEST REVIEW

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star star star star star

I found Ipswich city mechanical really wonderful. When I went to collect my car,...

I found Ipswich city mechanical really wonderful. When I went to collect my car, everything that was done or needed to be done was explained in detail and for me, as a person who doesn’t know much about cars, this helped me build trust with these mechanics and know that my car is in good hands. Would and have recommended to people I know.

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Louise, Volkswagen Golf VI

W B Motors

MOFFAT BEACH
star star star star_border star_border

MB Automotive Fleet Specialist

GARBUTT
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

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