Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Alpha open Saturday

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
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Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

BGK Mobile Mechanical

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"Awesome service. The mechanic went above and beyond. Perfect."

Brett, Nissan X-Trail

TFD Mackay

MACKAY CBD
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Winton Automotive Repairs

WINTON
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Very good cautious service ,can recommend this repairer to others in need of aut...

Very good cautious service ,can recommend this repairer to others in need of auto service whilst in Winton

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Jim, Isuzu D-Max

Affordable Automotive Services

ROCKHAMPTON CITY
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great sevice and brad was helpfull with all my questions that i asked him,great...

great sevice and brad was helpfull with all my questions that i asked him,great work

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Eric, Mitsubishi Triton

Automotive Solutions Townsville

AITKENVALE
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"very helpful, quick and professional. Cleaned the car inside and out."

Susanne, Toyota RAV4

No deposit & interest free

BOOK NOW, PAY LATER

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A Grade Mechanical

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"An understanding and good service provider, Thanks guys."

Nikkita, Nissan Patrol

Hammond's Automotive

GARBUTT
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"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

Ultra Tune Townsville City

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Alan, Audi A1/A1 Sportback

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Fischer Automotive

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After 3 years of searching for a mechanic I could trust. I have found that in Fi...

After 3 years of searching for a mechanic I could trust. I have found that in Fischer Automotive.

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Lorraine, Hyundai Elantra

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"Prompt, efficient and communicated well."

Mark, Kia Sorento

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"Very quick, knows his job and works clean. Recommended for other jobs"

Alfred, Ford Ranger

RAW Mechanical

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"Thorough and very friendly service"

Michelle, Daewoo Matiz

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Killer Parts and Mechanical Mobile

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John was really nice, professional and knew his stuff. Very efficient and inform...

John was really nice, professional and knew his stuff. Very efficient and informative.

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Tiah, Holden Epica

Noosa River Motors

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THIS IS THE FIRST TIME I HAVE EVER CALLED A MOBILE MECHANIC TO SERVICE MY CARS. ...

THIS IS THE FIRST TIME I HAVE EVER CALLED A MOBILE MECHANIC TO SERVICE MY CARS. IM GLAD I DID. NOOSA RIVER MOBILE MECHANIC HAS DONE A TOP JOB.I HAVE MORE WORK TO BE DONE AND WILL CALL ON NOOSA RIVER MOBILE AGAIN,

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Kevin, Mitsubishi Lancer

Emerald Tyrepower & Opposite Lock

EMERALD
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Mechanics listed to what I had to say. One mechanic even took the time to come f...

Mechanics listed to what I had to say. One mechanic even took the time to come for a drive to sound out the problem.I was then able to look under the vehicle with the mechanic and help decide where the noise was coming from and make a decision what to do.

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Greg, Jeep Cherokee

City Gates Automotive

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"Good job, friendly, honest."

Antonio, BMW 3 Series

Vella's Mechanical

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Very friendly service and did a good job looking after my car. I'll be sure to r...

Very friendly service and did a good job looking after my car. I'll be sure to return next time with both mine and my partner's car. Thank you

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Chloe, Holden Colorado

NB Industries Rural View

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They done a fantastic job, noticed a difference in the drive straight out of the...

They done a fantastic job, noticed a difference in the drive straight out of the driveway it was noticeably smoother.

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Adam, Jeep Wrangler

Cap Auto Repairs

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Tyrepower Rockhampton

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Very quick and easy. They were able to provide additional information on suggest...

Very quick and easy. They were able to provide additional information on suggested preventative maintenance as well. They also offered a courtesy trip back to work.

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Ben, Suzuki Swift

Rasmussen Mechanical & Tyres

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They did a great job and will be returning in the future and will recommend to f...

They did a great job and will be returning in the future and will recommend to friends

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Donna, Mitsubishi Colt

All Mechanical Services Townsville

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great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Double D Automotive

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Excellent job done in servicing my Toyota Prado 2009 model, My car feels great a...

Excellent job done in servicing my Toyota Prado 2009 model, My car feels great after the service. It was done at a reasonable cost compared with other automotive service dealers. The mechanic gave me an honest feedback on what was done, and that was very impressive.

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Gloria, Toyota Landcruiser Prado

Twin Cities Automotive

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Excellent work my car was runnimg like it was brand new very very pleased custom...

Excellent work my car was runnimg like it was brand new very very pleased customer

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Josh, MAZDA BT50

Tyreright Garbutt

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"Very good car is excellent"

Linda, Jeep Compass

Automotive Xpress Servicing

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Leah and team are super friendly and the service was thorough and well done. It ...

Leah and team are super friendly and the service was thorough and well done. It was finished within a good time frame and I will be using the service again from now on. Fixed price meant no nasty surprises and the price was good.

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Mikki, Ford Fiesta

Colins Vehicle Services

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"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

MB Automotive Fleet Specialist

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The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

Automotive Obsession

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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

Tyrepower Bundaberg

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this is the second time I have used them and have driven away a satisfied custom...

this is the second time I have used them and have driven away a satisfied customer

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phil, Great Wall Motors X Series

Total Auto Care

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"The service was said to take all day but finished by lunch time. Very happy."

Michael, ISUZU D-MAX

Hervey Bay Auto Electrix

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This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

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Cooloola New Age Mechanical was efficient and courteous. They provided good serv...

Cooloola New Age Mechanical was efficient and courteous. They provided good service with free pickup (I only live two kms away) and advised what other problems the car had, such as a broken engine mount.

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Louise, Nissan X-Trail

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Paul was extremely friendly and helpful with listening to my cars issues and did...

Paul was extremely friendly and helpful with listening to my cars issues and did a fantastic job with fixing the problems I mentioned. Great communication with calling to let me know how much it was going to cost once assessing my car and my car feels like a dream to drive now! Very reasonably priced compared to anywhere else I've had my car serviced. Extremely happy with the service and customer service and will definitely be back again for my next one!

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Janice, NISSAN PULSAR

A1 Exhaust and Mechanical

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Car drives great after service, clutch feels better than when I picked the car u...

Car drives great after service, clutch feels better than when I picked the car up off the dealership

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Connor, Ford Fiesta

Unique Mobile Mechanic

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Very good experience. On time, friendly, and I was able to keep working on my st...

Very good experience. On time, friendly, and I was able to keep working on my stuff while they were working on the car. I have already recommended them to friends.

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Mike, Subaru Forester

Procheck Automotive Mobile Noosa

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Shane from Procheck Automative not only provided excellent service, but also rec...

Shane from Procheck Automative not only provided excellent service, but also recommended new front tyres. He discussed the options and then organised for this job to be done with a local tyre company. I appreciated Shane's professionalism.

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Cathy, SUZUKI LIANA

Book trusted and local mechanics with AutoGuru.

AutoGuru enables you to compare and book the top-rated mechanics in Alpha. Need a logbook service? No problem. Need a basic service? Boom. Done. As you can see, we have what you need. And to make your life easier, we can even show you workshops who are open on a Saturday. How good is that?!

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661