Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Central Queensland

Emerald Tyrepower & Opposite Lock

Emerald
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Mechanics listed to what I had to say. One mechanic even took the time to come f...

Mechanics listed to what I had to say. One mechanic even took the time to come for a drive to sound out the problem.I was then able to look under the vehicle with the mechanic and help decide where the noise was coming from and make a decision what to do.

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Greg, Jeep Cherokee

Longreach Motors/Tyrepower Longreach/ARB

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Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Winton Automotive Repairs

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The customer service was amazing. They took me and my children home and then picked us up once the service was done. They were so helpful, friendly and accommodating. I will definitely use them again.

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Caroline, TOYOTA PRADO

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Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Central Queensland Service Centres by Suburb

Recently requested quotes for Central Queensland mechanics

Average quote price in Central Queensland

$836.11

WINTON

Holden Commodore

TASKS QUOTED

Logbook Service - 30000 kms / 18 months

$233.62

EMERALD

Ford Ranger

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$469.26

MULAMBIN

Toyota Landcruiser Prado

TASKS QUOTED

Logbook Service - 150000 kms / 90 months , Transmission Fluid Service/Replacement and Tyre Rotation Service

$734.83

EMERALD

Hyundai Elantra

TASKS QUOTED

Basic Service

$219.62

GRACEMERE

Nissan Patrol

TASKS QUOTED

Transfer Case Fluid Replacement , Basic Service and Transmission Fluid Service/Replacement

$543.00

GRACEMERE

Nissan Patrol

TASKS QUOTED

Front Differential Fluid Change

$179.58

GRACEMERE

Toyota Coaster

TASKS QUOTED

Logbook Service - 160000 kms / 96 months

$1,142.14

EMERALD

Ford Falcon

TASKS QUOTED

Logbook Service - 100000 kms / 36 months

$421.91

EMERALD

Ford Territory

TASKS QUOTED

Basic Service

$285.00

No deposit & interest free

BOOK NOW, PAY LATER

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Sam, Nissan Navara

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Sara, Toyota Hilux

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Deane, TOYOTA LANDCRUISER

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Andrew, Jeep Cherokee

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I am completely happy and felt very comfortable sitting there while waiting for my car to be serviced I will deffinantly Be Back there again many many thanks

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The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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Arun, TOYOTA AURION

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Alex, Ford Focus

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Tamieka, Nissan Juke

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I was gob smacked by the level of professionalism from my contact at UNICORN Liam. He went over and above to ensure that the commitment made by UNICORN on their quote was adhered to. Even discretional items were completed at additional effort but with no charge. Customer facilities were brilliant. Staff engaging and pleasant and cannot say enough good about my experience without someone thinking its a insider. Not the case I can assure you. Thank you LIAM and Co. I will be back and am referring my family also.

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NB Industries Rural View

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"They were prompt, professional and pleasant . I will be using them again."

Peter, Toyota Kluger

Total Auto Care

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The vehicle was serviced on time with an sms message when it was available for pick up.

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Good customer service. Quick and reliable team. Very welcoming and nothing was too much trouble. Asked if they could complete a rego check in addition.

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Belinda, Toyota Landcruiser/Prado

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Scott, MAZDA 6

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Mikki, Ford Fiesta

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Dean, Isuzu D-Max

Ultra Tune Townsville City

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"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

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To my knowledge everything was done well according to as quoted.. They were on time with delivery and it was great not having to wait around. They gave excellent customer service. Would recommend for sure.

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Graeme, Hyundai Elantra

1300AUTOTRANS Maroochydore

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Everonr speaks good English and brings a good work ethic witch give you a great experience.

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Tulasi, Toyota Echo

Lockyer Valley Toyota

Gatton
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other places could not service our vehicle for up to 2 1/2 weeks, your service was prompt thorough and price was as quoted (even a few dollars cheaper) quite competitive thank you

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Peter, Holden Captiva

Noosa Mechanical

Noosaville
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Although only in for a basic service, staff were very helpful, consulted over an...

Although only in for a basic service, staff were very helpful, consulted over any issues found, and were fast and efficient: as well a loan car was made available. Thoroughly recommended.

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Gerard, Hyundai Elantra

Harris Brake Clutch and Mechanical

North Ipswich
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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

Ultra Tune Currimundi

Currimundi
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Excellent service, had all our services done from brand new and will continue to...

Excellent service, had all our services done from brand new and will continue to. Well priced, can work around our busy work schedules. Highly recommend.

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Justin, NISSAN NAVARA

Ottos Mufflers

Noosaville
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"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

D & F Autocare

Landsborough
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Steve, TOYOTA LANDCRUISER

City Gates Automotive

West Mackay
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"Good job, friendly, honest."

Antonio, BMW 3 Series

ABS Caboolture

Caboolture
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Paul, Holden Cruze

Quik Speed Brake & Mechanical

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I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

Rasmussen Mechanical & Tyres

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They did a great job and will be returning in the future and will recommend to f...

They did a great job and will be returning in the future and will recommend to friends

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Donna, Mitsubishi Colt

Auto Leaders Caloundra

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Bradley, Mazda 3

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"Excellent Service"

Robin, Hyundai Tucson

Huston Motors

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"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

TFD Mackay

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Philip, Toyota Camry

Goodyear Autocare Caboolture

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Rachael, Kia Sportage

Tyreright Garbutt

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I am surprised that the workshop is capable to do tasks other than merely changing tyres. The company's name is a bit misleading. However the overall service is excellent.

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Lin, Toyota Corolla

Hervey Bay Auto Electrix

Pialba
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Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

Steerite Mechanical & Exhaust Centre

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Mathieu, Hyundai Terracan

Browns Autobahn Nambour

Nambour
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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Colins Vehicle Services

West End
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"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

Kawana Auto Service

Warana
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"Prompt service would go again"

David, TOYOTA COROLLA

Authorised Service Centre Kawana

Warana
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The service was quick with useful results. The attention was friendly with discu...

The service was quick with useful results. The attention was friendly with discussion after the work.

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Richard, HONDA JAZZ

Alltype Diesel Services Pty Ltd

Maroochydore
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Excellent. Staff were very accommodating and the service was carried out in a ti...

Excellent. Staff were very accommodating and the service was carried out in a timely manner.

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Jan, Subaru Impreza

Automech

Burpengary East
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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Gez Mechanical

Yandina
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He was honest about what the car needed and didn't need and was prompt to contac...

He was honest about what the car needed and didn't need and was prompt to contact me before doing further work. Would recommend.

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Paul, Holden Astra

Smithy's Mechanical

Yandina
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Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

W B Motors

Moffat Beach
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Mt Isa Auto Air

Mornington
star star star star star

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It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Maranoa Mechanical

Saint George
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Straight Auto Care and Repair

Moffat Beach
star star star star star

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Automotive Obsession

Bohle
star star star star star

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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

The Piston Pitstop

Caboolture
star star star star star

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Precise Mechanical

Morayfield
star star star star star

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Ipswich City Mechanical & Auto Electrical

Raceview
star star star star star

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I found Ipswich city mechanical really wonderful. When I went to collect my car,...

I found Ipswich city mechanical really wonderful. When I went to collect my car, everything that was done or needed to be done was explained in detail and for me, as a person who doesn’t know much about cars, this helped me build trust with these mechanics and know that my car is in good hands. Would and have recommended to people I know.

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Louise, Volkswagen Golf VI

MB Automotive Fleet Specialist

Garbutt
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The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

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