Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in Bundaberg

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

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After 3 years of searching for a mechanic I could trust. I have found that in Fi...

After 3 years of searching for a mechanic I could trust. I have found that in Fischer Automotive.

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Lorraine, Hyundai Elantra

Total Auto Care

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The vehicle was serviced on time with an sms message when it was available for p...

The vehicle was serviced on time with an sms message when it was available for pick up.

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Peter, Kia Sorento

RAW Mechanical

PIALBA
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"Thorough and very friendly service"

Michelle, Daewoo Matiz

Hervey Bay Auto Electrix

PIALBA
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This is the first time I have used this garage. I was quoted a price before serv...

This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

Ram Automotive

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Professional, fast and friendly service. I have now found my new mechanic and ha...

Professional, fast and friendly service. I have now found my new mechanic and have already recommended RAM to family and friends. Thank you RAM 👍

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Mark, Jeep Grand Cherokee

Midas Maroochydore

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"Really lovely guys, drop off and pick up was very helpful & friendly service:)"

Savannah, Mazda 2

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Excellent service at the best price! Sam was extremely helpful and didn't even ...

Excellent service at the best price! Sam was extremely helpful and didn't even charge us any extra for our tyre rotation and balance. They had our 80,000km service finished before we even knew it. I highly recommend Kunda Park Automotive.

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Nathan, Nissan Dualis/Dualis+2

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Rachel, Nissan Micra

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Very quick and easy. They were able to provide additional information on suggest...

Very quick and easy. They were able to provide additional information on suggested preventative maintenance as well. They also offered a courtesy trip back to work.

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Ben, Suzuki Swift

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Great people. Very friendly went out of their way to help us. Very reasonable p...

Great people. Very friendly went out of their way to help us. Very reasonable price. Will definitely be back. Would recommend to anyone who is looking for a good quality mechanic.

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Geoff, Toyota Prius

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Geoff, Nissan X-Trail

Procheck Automotive

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Selina, Kia Rio

Midas Caboolture

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Andrew, Jeep Cherokee

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Alex, Suzuki Swift

Clark's Garage

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"Great service, price and excellent customer service"

Melissa, Suzuki Swift

1300AUTOTRANS Deception Bay

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Mel, Holden GTS

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First time using Ultra Tune I will definitely be back professional service, than...

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Noel, Nissan X-Trail

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Midas Kippa-Ring

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"Very friendly place, free lift home, explained parts needed happy with service"

IRENE, Honda Civic

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Ron is an honest and reliable mechanic. Top quality service and highly recommend...

Ron is an honest and reliable mechanic. Top quality service and highly recommended. He is very knowledgeable about vehicles, personable and professional. He took the time to listen to concerns voiced about my car and thoroughly inspected the vehicle before finding a very subtle issue. Also serviced my car timely and efficiently. He definitely will get my repeat business

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Peter, Subaru Forester

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Jenny, Honda Civic

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Scott, Nissan Pulsar

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Good friendly service, car was finished before lunch and they checked another is...

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Kerrie, Mitsubishi Lancer

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"Efficient and thorough servicing at reasonable price."

Brian, Toyota Corolla

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Was very happy with the service and communication. Always kept on the loop Pleasure to deal with

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Daniel, Hyundai Getz

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Leckey, Volkswagen Golf VI

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Denis, NISSAN NAVARA

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I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

Halvorson's Motor Repairs

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Diane, Honda CR-V

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"Fantastic very happy"

Ray, Jeep Grand Cherokee

Auto Leaders Caloundra

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"Great service. Great people"

Bradley, Mazda 3

Huston Motors

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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Ver...

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

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Browns Autobahn Nambour

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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Kawana Auto Service

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"Prompt service would go again"

David, TOYOTA COROLLA

Cap Auto Repairs

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Automech

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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Gez Mechanical

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He was honest about what the car needed and didn't need and was prompt to contac...

He was honest about what the car needed and didn't need and was prompt to contact me before doing further work. Would recommend.

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Paul, Holden Astra

Smithy's Mechanical

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Very nice and friendly staff, and helpful they know what they are doing . I'll b...

Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Precise Mechanical

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Straight Auto Care and Repair

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

W B Motors

MOFFAT BEACH
star star star star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661