Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Bundaberg

Fischer Automotive

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Anthony, Nissan Pulsar

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Good customer service. Quick and reliable team. Very welcoming and nothing was too much trouble. Asked if they could complete a rego check in addition.

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Belinda, Toyota Landcruiser/Prado

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This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

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Rob, Mini Countryman

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"Sam is one the most honest mechanic I have ever seen."

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Anoop, Nissan Pathfinder

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We were a little disappointed that our service was not completed in the time tha...

We were a little disappointed that our service was not completed in the time that was specified to us. Our vehicle was in at 8:00 as requested and we were told our vehicle would be ready around lunch time. When we came there we were told it was going to be another hour before it would be finished. We just happened to get caught in the rain and got totally drenched. Apart from that I have no complaints. I will still bring my car here for its services. The staff were still very good. Thank you.

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Hendrik, MAZDA Mazda3

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"Matt and his team provided an excellent service"

Don, Jeep Grand Cherokee

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"Genuine service here. Great team, will definitely go back!"

Logan, Holden Cruze

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"Friendly and helpful. Listened to questions and answered without biase."

Samantha, HOLDEN CAPTIVA

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"Very professional and experienced will go back for next service."

Gordon, Kia Cerato

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Service was completed on time and as per quote. They even dropped me off and pi...

Service was completed on time and as per quote. They even dropped me off and picked me up from home! I had a problem to be looked at and they did this all within the quoted amount. I will be returning for future services.

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Julie, Peugeot 307

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Angee, Nissan Navara/Pick-up

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Noel, Nissan X-Trail

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Midas Kippa-Ring

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Maurie, Toyota Aurion

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"Great customer service. Would recommend to anybody."

Mark, Volkswagen Polo

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Renee, NISSAN TIIDA

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Gerard, Hyundai Elantra

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Melanie, NISSAN DUALIS

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"Excellent to deal with and provided excellent service"

Leckey, Volkswagen Golf VI

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Michael, Mazda CX-5

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"David was lovely. Great value. Will be back again for sure."

Olivia, Hyundai i30

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Great workshop they did everything that need to be done at a great price thanks ...

Great workshop they did everything that need to be done at a great price thanks agan.

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Julie, Toyota Hilux

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Ray went out of his way to accommodate our needs. Will certainly be dealing with...

Ray went out of his way to accommodate our needs. Will certainly be dealing with him again - excellent service!

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Justin, NISSAN NAVARA

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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

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Browns Autobahn Nambour

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Shannon, Mazda 626

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"Prompt service would go again"

David, TOYOTA COROLLA

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

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Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

Automech

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David, Hyundai Getz

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

W B Motors

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No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661