Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Bundaberg

Fischer Automotive

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Great value And great service. Would recommended to Anyone after a reliable mech...

Great value And great service. Would recommended to Anyone after a reliable mechanic.

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ben, Hyundai Grandeur

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The vehicle was serviced on time with an sms message when it was available for p...

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Raw serviced my AUDI expertise care all was done quickly and efficiently well do...

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Peter, Audi Q7

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This is the first time I have used this garage. I was quoted a price before serv...

This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

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First time I have used Ram Automotive and would highly recommend their services ...

First time I have used Ram Automotive and would highly recommend their services to everyone. Great team, great service, great pricing, I will be back.

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Gordon, DODGE CALIBER

Midas Maroochydore

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"Really lovely guys, drop off and pick up was very helpful & friendly service:)"

Savannah, Mazda 2

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Anoop, Nissan Pathfinder

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The staff were friendly with lots of prompt follow-up calls to keep us informed....

The staff were friendly with lots of prompt follow-up calls to keep us informed. As promised a courtesy vehicle was provided (drop off and pick up). The timeline was met - no excuses. Overall very happy with the service.

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Agy, MERCEDES A - CLASS

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Matt the service manager was very helpful, answered all my questions dropped the...

Matt the service manager was very helpful, answered all my questions dropped the car off on time. I am happy with the work performed on the car.

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Trish, MITSUBISHI ASX

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The staff were very helpful and very friendly. Carried out the work I wanted done very professionally. Dropped me off where I wanted to go and picked me up when done. Couldn't recommend them enough. Will definitely be going back. great work guys.

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Roslyn, Ford Ranger

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Maria, Holden Captiva

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Great price, service, staff/mechanic and experience. Very happy. Will be going back for sure.

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Shona, Toyota Kluger

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IRENE, Honda Civic

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Viktoriya, Peugeot 308

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Alka, Toyota Camry

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Louise, Nissan X-Trail

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Gerard, Hyundai Elantra

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Excellent service, had all our services done from brand new and will continue to...

Excellent service, had all our services done from brand new and will continue to. Well priced, can work around our busy work schedules. Highly recommend.

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Justin, NISSAN NAVARA

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"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

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not only did they do a good job on the service of my car but being on my L plates i had to take my 70 year old friend with me and they dropped her home and then picked us up from the train station with the car. It was a fixed price car service of $215 but i got $3.85 change. Another little thing that will guarantee my future services and mechanical jobs are done with D and F Autocare.

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Troy, FORD ESCAPE

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Diane, Honda CR-V

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"Very helpful and friendly car was lovely and clean on pickup."

DEBBIE, Suzuki SX4/SX4 Classic

Auto Leaders Caloundra

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Really great service...Kept me in touch with what was happening with our motorho...

Really great service...Kept me in touch with what was happening with our motorhome as there was a small problem with the vehicle.Ray was on the phone straight away to ask the best way to sort the issue.Very professional and great value for money..Highly recommended...

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Ian, Fiat Ducato

Huston Motors

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"Prompt, efficient and communicated well."

Mark, Kia Sorento

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Browns Autobahn Nambour

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The standard service was great. Nice little touch with flower in the air vent a...

The standard service was great. Nice little touch with flower in the air vent and washing the car. My wife thought that was a really nice touch. The additional services were a bit pricey and next time I will ask for a quote first.

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Shannon, Mazda 626

Kawana Auto Service

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"Prompt service would go again"

David, TOYOTA COROLLA

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Automech

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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Smithy's Mechanical

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Frank, Mazda BT-50

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

W B Motors

MOFFAT BEACH
star star star star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661