Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Mt Cotton Mechanical

MOUNT COTTON
star star star star star

LATEST REVIEW

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star star star star star

I got my dad to drop and pick my car up and it was hassle free. They were very e...

I got my dad to drop and pick my car up and it was hassle free. They were very efficient and I could get my car back within a few hours. Second time there and very happy.

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Avril, Mazda 2

Rapid Tune Cleveland

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Great experience. Staff were really helpful and kept me up to date with any issu...

Great experience. Staff were really helpful and kept me up to date with any issues via phone throughout the day. Would definitely reccomend to anyone in the Redlands area!

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Jesse, Holden Cruze

ABS Cleveland

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I was satisfied with the maintainance and repairs on my vehicle, even with all t...

I was satisfied with the maintainance and repairs on my vehicle, even with all the additional maintainance that weren't included in the service Paul managed to get it completed in a reasonable time. Paul showed me what needed to be done in the near future and I haven't had any issues with my vehicle since the service. I will be heading back there again for my next service.

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Jared, Holden Commodore

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BOOK NOW, PAY LATER

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Janet, Mazda 3

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"excellent on time friendly Knowledible"

Ray, Nissan X-Trail

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"Aaron was fantastic, will be using his services again :)"

lisa, Mazda BT-50

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"Very convenient and prices are very reasonable!"

felicia, Toyota RAV4

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Nick was awesome, great mechanic great at his job turned up on time and went abo...

Nick was awesome, great mechanic great at his job turned up on time and went above and beyond. Would recommend Nick to fix anyone’s car definitely will be getting him to service my car A+A+✅

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"Amazing, thorough attention to detail. Highly recommend!"

Cindy, Great Wall Motors V Series

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Arrived on time, completed job quickly and efficiently whilst keeping me in info...

Arrived on time, completed job quickly and efficiently whilst keeping me in informed of his progress.

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Pauline, Mitsubishi Express Van

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No nonsense, arrived and got stuck into the service. Saved me heaps by not havin...

No nonsense, arrived and got stuck into the service. Saved me heaps by not having me getting work done that wasn't necessary. Old fashioned service.

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Peter, Hyundai i30

Book trusted and local mechanics with AutoGuru.

If you need to book your car in for a service in Karragarra Island, we can save you time and money. Just fill in a few details on our ‘Instant Quotes’ form, then choose the fixed price quote from our list of the Brisbane mechanics closest to you. Alternatively, give us a call on 1300 655 661 and we’ll do it for you – no obligation!

AutoGuru offer a quick and simple method of finding mechanics across Brisbane and in the Karragarra Island area. No matter your location or budget, we have the mechanic you need for your repair or service needs. Our instant online quotes allow you to compare parts and labour costs at a fixed price – all you need to do then is book it in!

We source services for Audi's, Holden's, Suzuki's and more, whatever vehicle you drive, we’ve got a mechanic in Karragarra Island who can service it for you. From simple safety checks to milestone services, we can help you out. Settle on price up front, and book it in.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Karragarra Island that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661