Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Classy Cars

EVERTON HILLS
star star star star star

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The team at classy cars did a great job servicing my turbo diesel troop carrier....

The team at classy cars did a great job servicing my turbo diesel troop carrier. Much better service quality than taking it to Toyota. I wouldn't hesitate to recommend them!

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Brad, Toyota Landcruiser

Autocare Tyre and Mechanical

BRENDALE
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"Very helpful, professional, definitely recommend."

Anthony, Toyota Hilux

ABS Pine Rivers

BRENDALE
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"Communications was great and job well done! Thank you."

Curtley, Volkswagen Golf

No deposit & interest free

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Great service, phone calls were made for any problems and to keep me updated with progress. Very happy with the service given.

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Had full confidence when I dropped the car in for the service - the owner (Mark)...

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Andrew, Audi A4

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Minh, Toyota Tarago

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Kept the price to the quote, in fact under. Knowledgeable about the car and fulf...

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Allison, Kia Rio

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Yury, Honda Civic

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very friendly and time was efficient absolutely going back to this workshop in t...

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Rima, Suzuki Swift

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"Everything ran smoothly! Will definitely use this service again!"

Natalie, Subaru Forester

The Chequered Flag

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"Great service, car ready on time"

Laura, Honda Jazz

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I made an early appointment as I had to go to work . Work called and asked me to...

I made an early appointment as I had to go to work . Work called and asked me to start earlier I asked the workshop could they possibly do my car any earlier. They said yes ,and it was ready exactly when they said it would be . I was very grateful and pleased. They did a great job and the price and customer service was outstanding.I will be a returning customer.

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Romny, Toyota Yaris

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When checking in the lady behind the counter was not expecting me and had no rec...

When checking in the lady behind the counter was not expecting me and had no record of my booking. This may have been due to the booking being made over the Easter weekend and many public holidays. Once all was clarified, the service was carried out and I received a call midway to advise of recommended extra work and cost before it was completed. I think that is great and was happy with the service.

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Robert, Toyota Tarago

Ultra Tune North Lakes

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First time using Ultra Tune I will definitely be back professional service, than...

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Noel, Nissan X-Trail

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Jamie was very friendly and explained everything to me. Very professional, polit...

Jamie was very friendly and explained everything to me. Very professional, polite and courteous. Will book there for all my car maintenance needs from now on!

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Tessa, Toyota Corolla

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Bryant was clear, efficient and very helpful. He really helped us understand wha...

Bryant was clear, efficient and very helpful. He really helped us understand what our car would need in the future and what we could do to keep it running as long as possible. Highly recommend this guy.

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Tom, Toyota Celica

2 Your Door Mobile Mechanic

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Nice greeting upon arrival, total conception of service explained. All done by a...

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Barry, NISSAN X-TRAIL

Exeltech

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"Jaxon did a great job! I will use again! :)"

Jade, Hyundai ix35

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"Great service, fast and friendly"

Kayla, Nissan Murano

Book trusted and local mechanics with AutoGuru.

Need a Highvale mechanic for your car service? Use AutoGuru to compare the best mechanics and workshops in your area of Brisbane. Simply find the mechanic you want to use, confirm the price upfront, and book.

When you use AutoGuru you’re comparing apples with apples. Our results show mechanics in the local Highvale area comparing them on the same scheduled service tasks; all that varies is the cost of parts and labour. We find the best car service options across Brisbane, prices fixed upfront, so you know exactly what you’re getting when you book.

Our trusted mechanics in Highvale and the surrounding area service all types of vehicle marks and models. From simple safety services to major logbook checks, compare the market to choose the right service for you and your vehicle.

Do you know your car is due for a service or repair but just can't find the time to book in with a mechanic? AutoGuru allows you to get upfront quotes from local mobile mechanics in Highvale. With an average star rating of from genuine customer reviews, you can make a decision based on others experiences.

Stop stressing about the overdue car service. Search trusted Highvale mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661