Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Compare Brisbane City mechanics and book your car service online

Absolute Car Care image
Absolute Car Care image

Absolute Car Care

113 Norman Street, Woolloongabba

"Excellent customer care and very detailed diagnosis of mechanical, electrical etc. Car is running so..."

"Excellent customer care and very detailed diagnosis of mechanical, electrical etc. Car is running so much better and I'll be going back for them to do a few things identified and prioritised as in need of future attention. A positive experience."

Read more

Suzuki Swift

Phoenix Engineering Services image
Phoenix Engineering Services image

Phoenix Engineering Services

26 Burke Street, Woolloongabba

"Brilliant service and the cheapest! They go the extra mile to make sure your car is in excellent wor..."

"Brilliant service and the cheapest! They go the extra mile to make sure your car is in excellent working condition. Definitely going back for all my vehicles."

Read more

NISSAN NAVARA

Midas Ashgrove image
Midas Ashgrove image

Midas Ashgrove

257 Waterworks Road, Ashgrove

"No problems with the service. Plus the free loan car saved me waiting around half the day and gave t..."

"No problems with the service. Plus the free loan car saved me waiting around half the day and gave them time to work on it with no pressure."

Read more

Ford Fiesta

Pearson Automotive image
Pearson Automotive image

Pearson Automotive

16 Railway Terrace, Milton

"Friendly service and thorough. Pearson's picked up on a couple of little things that had been ignore..."

"Friendly service and thorough. Pearson's picked up on a couple of little things that had been ignored in previous services by other establishments. They highlighted some items that should be looked at when I picked up my car and there was no pressure to book or agree to additional work."

Read more

Suzuki Alto

Newmarket Car Care image
Newmarket Car Care image

Newmarket Car Care

30 Bishop Street, Kelvin Grove

"Had full confidence when I dropped the car in for the service - the owner (Mark) was extremely knowl..."

"Had full confidence when I dropped the car in for the service - the owner (Mark) was extremely knowledgeable and fully explained everything that was done with the service. Will definitely recommend and I will obviously use in the future. Paul Molenda"

Read more

SAAB 9-3

Linz Motors image
Linz Motors image

Linz Motors

14 Pedder Street, Albion

"Great experience all round. Scott called to confirm booking and get understanding of possible trans..."

"Great experience all round. Scott called to confirm booking and get understanding of possible transmission problem. Has good knowledge and possible solutions for known Audi CVT transmission issues."

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Audi A4

Tony Reed A Grade Mechanical Repairs image
Tony Reed A Grade Mechanical Repairs image

Tony Reed A Grade Mechanical Repairs

150 Kelvin Grove Road, Kelvin Grove

"Tony runs an excellent business giving hands on service to the customer with excellent reporting of ..."

"Tony runs an excellent business giving hands on service to the customer with excellent reporting of current and potential problems with the vehicle. Tony was available first hand to discuss matters of importance and phoned during service to advise of things that should be attended to immediately. Whilst no one wants to pay out money for unneeded jobs the discussions were descriptive and later the old items replaced were voluntarily shown as evidence. Excellent experience!"

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Subaru Outback

Bizzell's Garage image
Bizzell's Garage image

Bizzell's Garage

93 Latrobe Terrace, Paddington

"High quality and professional staff. Very efficient. Had the service completed in a morning. The add..."

"High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends."

Read more

FORD ESCAPE

Have you ever scoured the Brisbane phonebook to find a good mechanic? It’s not fun, is it? Thankfully, we can help you find Brisbane City mechanics & car services quickly and easily. Our easy to use system will find you the best value fixed quotes from the highest quality mechanics in your area.

AutoGuru offer a quick and simple method of finding mechanics across Brisbane and in the Brisbane City area. No matter your location or budget, we have the mechanic you need for your repair or service needs. Our instant online quotes allow you to compare parts and labour costs at a fixed price – all you need to do then is book it in!

AutoGuru sources services for a range of vehicle makes and models in Brisbane City. From your standard 10,000km safety services to major milestone services, and everything in between, we find it for you. Settle on price up front, and book your service, it’s as simple as that.

Latest review in Woolloongabba

2005 Volkswagen Golf V

Reviewed on September 24

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