Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Excellent job! Will definitely be recommending this workshop to family and frien...

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"Great service and honest communication."

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Diane, Honda CR-V

ABS Caboolture

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"Fantastic very happy"

Ray, Jeep Grand Cherokee

Virginia Automotive

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"Great customer service"

Kara, Jeep Patriot

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Regular service performed well. The staff were friendly and no attempt to upsell...

Regular service performed well. The staff were friendly and no attempt to upsell or any other dodgy dealings.

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Dale, JEEP PATRIOT

Ultra Tune Redcliffe

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As a 27-year-old female with a '98 Toyota Camry, I was very pleased not to be ri...

As a 27-year-old female with a '98 Toyota Camry, I was very pleased not to be ripped off. Would recommend.

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Emily, TOYOTA VIENTA

Midas Capalaba

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They put a sticker on my car without permission. To me that tantamount to vandal...

They put a sticker on my car without permission. To me that tantamount to vandalism. I requested the job off service as indicated in the add when discussing drop off time, and workshop didn't know about the service, and said it wasn't available as they only have 2 guys in the shop. However, upon dropping off car, they then offered the drop off service which I made use of. Apart from that, the guy was a little brusk at first, didn't like being asked questions, but later it was fine. It was a little expensive in hindsight for the extra labour parts. But overall, the service itself was good and the explanations clear enough.

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Michelle, Holden Captiva

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"Great communication and service was completed on time! Reasonably priced too"

Amanda, Holden Viva

* Minimum service amounts apply

Royce Motors

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star star star star star

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Zero dramas, staff were very helpful Cheap, convenient, simple Will be a r...

Zero dramas, staff were very helpful Cheap, convenient, simple Will be a returning customer A+

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Ben, Mitsubishi 380

Boss Customs

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star star star star star

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It was a pleasure having my car serviced and repaired at Handsworth Motors. John...

It was a pleasure having my car serviced and repaired at Handsworth Motors. John is a very experienced and knowledgeable mechanic who takes the time to explain in detail the issues with your vehicle, in a very pleasant manner. My repairs where prioritised in order of severity and I took my vehicle back at a later date to complete all listed faults when funds became available. I would not hesitate to recommend John from Handsworth to any of my friends, family or colleagues for any vehicle, servicing, repairs, modifications requirements.

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Adrian, TOYOTA HI-LUX

Veloce Mechanics

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star star star star star

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Professional quick, able to repair rear wheel bearings in short time and advise ...

Professional quick, able to repair rear wheel bearings in short time and advise on other issues.

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Paul, Honda Civic

Grace Automotive Pty Ltd

OXLEY
star star star star star

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star star star star star

Very happy with my service they even screwed back in my number plate and wing li...

Very happy with my service they even screwed back in my number plate and wing light and cleaned the greasy hand marks off my car! Also got a good quote for more work to be done to my car! Will defiantly be going back! :)

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Kirsty, Holden Commodore

All Torque Automotive

STAFFORD
star star star star star

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"Awesome service. Really happy. Will be returning."

Brian, Mitsubishi Lancer

Redlands Automotive

CAPALABA
star star star star star_half

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star star star star_border star_border

Windscreen wash bottle was not filled. Hinges not greased. Appears that engine...

Windscreen wash bottle was not filled. Hinges not greased. Appears that engine oil was changed and not much more. No itemized invoice Kind of doubtful about second oil filter being changed. They did service promptly although busy. Charged me $225 instead of advertised $166.

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Alice, HOLDEN JACKAROO

Satnam Autos

YEERONGPILLY
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"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

Mansfield Motors

MOUNT GRAVATT
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Excellent customer service at the front desk, lift home, comprehensive explanati...

Excellent customer service at the front desk, lift home, comprehensive explanation and photographic evidence of work required. Will definitely be back and recommending to family and friends.

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Liz, Honda CR-V

Linz Motors

ALBION
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"Really knowledgeable, would highly recommend"

Andrew, Audi A4

CARS - Complete Automotive Repair Service

SEVENTEEN MILE ROCKS
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Really great place and trustworthy mechanic. Very thorough logbook service done....

Really great place and trustworthy mechanic. Very thorough logbook service done. Definitely going to continue having my car serviced with Mike- a genuine and honest guy. Very reasonable prices too.

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Chris, Subaru Forester

RC Mechanical

BRENDALE
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Great service, phone calls were made for any problems and to keep me updated wit...

Great service, phone calls were made for any problems and to keep me updated with progress. Very happy with the service given.

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Daniel, MITSUBISHI PAJERO

Automech

BURPENGARY EAST
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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Select Automotive

KEDRON
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I needed a RWC done quickly and I got one within 1/2 hour, and cheap. was a grea...

I needed a RWC done quickly and I got one within 1/2 hour, and cheap. was a great experience.

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Glenn, Peugeot 307

* Minimum service amounts apply

Midas Geebung

GEEBUNG
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"Price was great and so was the service."

Marty, Toyota RAV4

Precise Mechanical

MORAYFIELD
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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Johno's Car Care

WYNNUM
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"Johnno's was professional, efficient and easy to get to."

Rosie, Fiat Ducato

Tony Reed A Grade Mechanical Repairs

KELVIN GROVE
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Tony runs an excellent business giving hands on service to the customer with exc...

Tony runs an excellent business giving hands on service to the customer with excellent reporting of current and potential problems with the vehicle. Tony was available first hand to discuss matters of importance and phoned during service to advise of things that should be attended to immediately. Whilst no one wants to pay out money for unneeded jobs the discussions were descriptive and later the old items replaced were voluntarily shown as evidence. Excellent experience!

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Jeff, Subaru Outback

The Piston Pitstop

CABOOLTURE
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I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Bizzell's Garage

PADDINGTON
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High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

Auto Easy Mechanical

VIRGINIA
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Kept the price to the quote, in fact under. Knowledgeable about the car and fulf...

Kept the price to the quote, in fact under. Knowledgeable about the car and fulfilled all my needs.

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Allison, Kia Rio

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