Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Amity Point open Saturday

Rapid Tune Cleveland

Ormiston
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Execent service Josh is very good and accommodating large service done quickly o...

Execent service Josh is very good and accommodating large service done quickly on Saturday morning with only short notice can't thank the team enough good job great service and excellent price. Thank you so much

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Greg, Toyota Aurion

Redlands Automotive

Capalaba
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Windscreen wash bottle was not filled. Hinges not greased. Appears that engine...

Windscreen wash bottle was not filled. Hinges not greased. Appears that engine oil was changed and not much more. No itemized invoice Kind of doubtful about second oil filter being changed. They did service promptly although busy. Charged me $225 instead of advertised $166.

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Alice, HOLDEN JACKAROO

Midas Capalaba

Capalaba
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They put a sticker on my car without permission. To me that tantamount to vandal...

They put a sticker on my car without permission. To me that tantamount to vandalism. I requested the job off service as indicated in the add when discussing drop off time, and workshop didn't know about the service, and said it wasn't available as they only have 2 guys in the shop. However, upon dropping off car, they then offered the drop off service which I made use of. Apart from that, the guy was a little brusk at first, didn't like being asked questions, but later it was fine. It was a little expensive in hindsight for the extra labour parts. But overall, the service itself was good and the explanations clear enough.

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Michelle, Holden Captiva

Rapid Tune Capalaba

Capalaba
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Excellent work guys. The experience was really great, very professional and kept...

Excellent work guys. The experience was really great, very professional and kept an open line of communication for any extra work to be completed. Thank you!

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Sam, Audi TT

Dr Roadworthy Mobile

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Lovely guy, knew what he was talking about. It wasn’t out to make money finding ...

Lovely guy, knew what he was talking about. It wasn’t out to make money finding issues that didn’t exist, just talked through possibilities and how to get it fixed.

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Hayley, BMW X5

Fix My Car

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"Great! I am going to do again."

Svetoana, Holden Astra

No deposit & interest free

BOOK NOW, PAY LATER

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Brooke, Suzuki Swift

Tyreright Yatala

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Auto Leaders Beenleigh

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I took my car in at 8 am and received it back a couple of hours later, which was...

I took my car in at 8 am and received it back a couple of hours later, which was good. I would take my car back to Auto Leaders Beenleigh again as it's convenient for me.

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Vivien, MAZDA 3

Midas Beenleigh

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thank midas uz r tha best very tougher thank u very much for explaining the deta...

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Teya, MITSUBISHI MAGNA

Express Auto Inspections

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Beenleigh Tyre and Auto Care

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"Very good customer service. Did the job I asked of them. And did a good job."

Tashena, Toyota Kluger

Gooch's Garage

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Lucas, MAZDA Mazda2

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Yvette, Nissan Dualis/Dualis+2

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James, NISSAN MAXIMA

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Rapid Tune Underwood

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Ed, Toyota Yaris

Kiwi French Automotive

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Kev, Kia Sportage

ABS Cleveland

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Excellent friendly well priced will be returning for all my servicing and repair...

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Ray, Nissan X-Trail

Mt Cotton Mechanical

Mount Cotton
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I got my dad to drop and pick my car up and it was hassle free. They were very e...

I got my dad to drop and pick my car up and it was hassle free. They were very efficient and I could get my car back within a few hours. Second time there and very happy.

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Diane, TOYOTA COROLLA

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Underwood Auto Repairs

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Helen, Toyota Prius

K & G Automotive Services

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Absolute Automotive Solutions

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Book trusted and local mechanics with AutoGuru.

We're AutoGuru and we make car servicing a breeze. Are you too busy during the week to get your car serviced? Fret not! We have mechanics in your area who are open on Saturday to keep you moving. How good is that?

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

AutoGuru has trusted, local mechanics all over Australia. With thousands of workshop reviews from real customers, we know you'll book the best mechanic on AutoGuru!

Questions? Speak with a Service Advisor
1300 655 661