Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Professional's Choice Automotive

DARWIN CITY
star star star star star_half

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The staff were happy to answer all questions and happy to help me. I had to have...

The staff were happy to answer all questions and happy to help me. I had to have some other work done and they sorted parts and quoted price. Would recommended to other people who live or work in the City.

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Simon, Mitsubishi Pajero

PB Motors

BERRIMAH
star star star star star

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star star star star star

"Honest reliable hard worker"

Nathan, Holden Colorado 7

Mt Isa Auto Air

MORNINGTON
star star star star star

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star star star star star

It was an absolute pleasure to meet John and Shirley. They were both welcoming a...

It was an absolute pleasure to meet John and Shirley. They were both welcoming and great to chat with. John is an awesome mechanic and I can honestly say that my car has never run better! Support small business and get your car loved by My Isa Auto Air!

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Michelle, Nissan NP300 Navara

Cam Duffy Autos Atherton

ATHERTON
star star star star star

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star star star star star

The staff were very friendly and told us every thing that they were doing and wh...

The staff were very friendly and told us every thing that they were doing and what needed to be done thanks to all the staff.

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Pat, Isuzu MU-X

* Minimum service amounts apply

Airport Mechanical

MANUNDA
star star star star star_half

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star star star star star

"John went out of his way to help. Will go back for next service."

Tammie, Mitsubishi Pajero

No deposit & interest free

BOOK NOW, PAY LATER

Other mechanics in Darwin

Parramatta Service Centre

PARRAMATTA PARK
star star star star star_half

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star star star star star

"Very friendly and professional service! Would highly recommend"

Natalie, Toyota RAV4

SVS Auto Repairs and Dyno Tuning

BUNGALOW
star star star star star

LATEST REVIEW

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star star star star star

Service was good except that they forgot to reset the maintenance warning, so I ...

Service was good except that they forgot to reset the maintenance warning, so I have to go back and asked them to reset it. Although it was a minor thing, it was annoying when I got back home and discovered they forgot to do something. Then I have to go back to SVS again the next day to reset that thing. It was a waste of time and fuel on my part considering I lived quite far from the service provider.

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Alex, MITSUBISHI OUTLANDER

Cairns Diesel Service

BUNGALOW
star star star star star

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star star star star star

"Good communication, knowledgeable on the vehicle. Good job."

Dean, Toyota Landcruiser

Iron Automotive & Mechanical Services

PORTSMITH
star star star star star

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star star star star star

Can't be beaten on value for money. Friendly service and a mechanic who knows wh...

Can't be beaten on value for money. Friendly service and a mechanic who knows what he is taking about. Wouldn't take my cars anywhere else.

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Graham, Mazda 2

* Minimum service amounts apply

LK Motors

BUNGALOW
star star star star star_half

LATEST REVIEW

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star star star star star_border

I found the service at LK Motors very good, they were up front about things that...

I found the service at LK Motors very good, they were up front about things that needed to be done to my car and friendly. The receptionist was a bit distracted too busy complaining about her sore toe to be of any assistance a bit of professionalism from the Front line staff would go a long way for this small business. Will be bringing my car back for follow up work, workshop guys/mechanics I can't fault.

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Desiree, Toyota Corolla

Midas Cairns

CAIRNS CITY
star star star star star_half

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star star star star star

Thank you to Kevin and his team at Midas Cairns. Very professional great service...

Thank you to Kevin and his team at Midas Cairns. Very professional great service. They kept us informed during the day when anything was noted to be repaired or recommended to be repaired. Car was returned on time and when promised. Everything explained on the bill. Again thanks will be back for sure. Trent

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Lynda, Lexus RX

Automotive Obsession

BOHLE
star star star star star

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star star star star star

Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

Longreach Motors/Tyrepower Longreach/ARB

LONGREACH
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star star star star star_border

Friendly, and thorough, identified future problems to be attended to. Guess who ...

Friendly, and thorough, identified future problems to be attended to. Guess who got the job. Thankyou.

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Clint, Toyota Landcruiser

Tyreright Garbutt

GARBUTT
star star star star star_border

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star star star star star_border

"Very good car is excellent"

Linda, Jeep Compass

MB Automotive Fleet Specialist

GARBUTT
star star star star_border star_border

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star star star star_border star_border

The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

Automotive Xpress Servicing

GARBUTT
star star star star star

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star star star star star

Quick and accommodating, and able to deal with any requests. They were awesome a...

Quick and accommodating, and able to deal with any requests. They were awesome and at the right price.

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Paul, VOLKSWAGEN JETTA

Hammond's Automotive

GARBUTT
star star star star star

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star star star star star

"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

Double D Automotive

GARBUTT
star star star star star

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star star star star star

"Happy with the whole experience. The job got done well and at a good price!"

Jesse, Toyota Corolla

Rasmussen Mechanical & Tyres

KELSO
star star star star star

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star star star star star

They did a great job and will be returning in the future and will recommend to f...

They did a great job and will be returning in the future and will recommend to friends

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Donna, Mitsubishi Colt

A Grade Mechanical

CURRAJONG
star star star star star_half

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star star star star star

"Very happy 😊"

Kerrie, Suzuki Swift

Automotive Solutions Townsville

AITKENVALE
star star star star star_half

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star star star star star

"Friendly and very professional. I will be returning for my next service."

Jesse, Nissan Navara/Pick-up

Ian Payne's Automotive Engineering

GARBUTT
star star star star star

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star star star star star

Ian Payne was well spoken, very Helpful and done a great job on the service. I w...

Ian Payne was well spoken, very Helpful and done a great job on the service. I would highly recommend this company. 5 stars from me

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James, Peugeot 4007

Twin Cities Automotive

PIMLICO
star star star star star

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star star star star star

"Quick and efficient service. Highly recommend to friends and family "

Andrea, HYUNDAI SANTA FE

Colins Vehicle Services

WEST END
star star star star star_half

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star star star star star

"Good mechanic, will be back again!"

Darran, Mitsubishi Lancer

All Mechanical Services Townsville

HERMIT PARK
star star star star star_border

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star star star star star

great service. they did all the things I wanted and identified and fixed up a fe...

great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

Ultra Tune Townsville City

TOWNSVILLE CITY
star star star star_half star_border

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star star star star star_border

"bonnet left with grease marks"

Alan, Audi A1/A1 Sportback

NB Industries Rural View

RURAL VIEW
star star star star star

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star star star star star

"Was very happy with the service provided."

Bruce, Honda Civic

Vella's Mechanical

BEACONSFIELD
star star star star star_half

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star star star star star

Polite and professional. Drop of service very helpful. Practical advice and disc...

Polite and professional. Drop of service very helpful. Practical advice and discussion regarding repair and maintenance options.

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Kimberly, Mazda 626

City Gates Automotive

WEST MACKAY
star star star star star

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"Staff were friendly, price was very reasonable and they were extremely quick!"

Shawn, HYUNDAI i45

TFD Mackay

MACKAY CBD
star star star star star_half

Whyalla Brake & Clutch

WHYALLA PLAYFORD
star star star star star

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star star star star star

"I am very happy with their service"

Ken, Mazda 3

Tyrepower Rockhampton

PARK AVENUE
star star star star star

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star star star star star

"Excellent service and friendly"

Tracey, MAZDA 3

Cap Auto Repairs

PARK AVENUE
star star star star star

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star star star star star

Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

Axis Autos

GERALDTON CBD
star star star star_border star_border

Wayne Smith Service Centre

PORT LINCOLN CBD
star star star star star_border

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star star star star star

No fuss...got the job done. Only problem was 0.8L overfill of engine oil that I ...

No fuss...got the job done. Only problem was 0.8L overfill of engine oil that I drained.

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Graeme, Jeep Grand Cherokee

Sparks & Spanners

PORT LINCOLN CBD
star star star star star_border

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star star star star star_border

We were travelling Australia with a caravan in tow, and had the vehicle serviced...

We were travelling Australia with a caravan in tow, and had the vehicle serviced three times in different states (once by Fixedprice) prior to our service at Port Lincoln, and been very happy with the operators. We were happy with the price which was known before the job was done, but there were a couple of things we were not thrilled about. It was a wet, miserable day when we dropped the car off and were given an approximate time it would be ready, and informed that we would receive a phone call when the car was ready. Quite some time after the given time we still had not received a call, so we walked back several blocks in the rain to find the car had been finished and sitting on the side of the road. While that wasn't too worrying, we were informed that our battery (only a couple of months old) was stuffed, and we should get a new one. We finally found the local RAC approved repairer who tested the battery and assured us that nothing was wrong with it. He also asked who told us it was stuffed, and when I told him, his remark was that he gets a lot of people coming there with the same non-problem from the same source.

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Keith, HOLDEN COLORADO

Maranoa Mechanical

SAINT GEORGE
star star star star star

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star star star star star

On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Tyreright Salisbury

SALISBURY NORTH
star star star star star

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star star star star star

"Quick service, great price. Will be using them again."

Stefan, Hyundai i30

ABS Salisbury

SALISBURY
star star star star star_half

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star star star star star

Very professional and helpful. They carefully inspected the car and identified ...

Very professional and helpful. They carefully inspected the car and identified some small issues I had fixed on the day. I'll be happy to go back in the future.

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Bill, Subaru Outback

Midas Salisbury

SALISBURY
star star star star star

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star star star star star

Service was fine. However this was my first time at Midas, my car is usually log...

Service was fine. However this was my first time at Midas, my car is usually logbook serviced via Ford dealerships. the guy at Midas told me all these things were wrong with my car. Nothing has ever been mentioned beforehand from Ford. My car is always well maintained. I was told by Midas that I had to have my wheels aligned as well as other multiple issues. I informed him that the car had new wheels put on and aligned 2 days prior to him receiving the car for logbook service. He informed me that the other company did not do their job and he would ring them. He later said he did not ring them and that I should speak to them about the alignment not being done. What he doesn’t know is that I was when they did the work and watched them with my car. After he reported these so-called “issues” with my car, I had another mechanic check each issue and there are none! Not impressed at all! I will not take my car to Midas again.

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Angela, Ford Falcon

* Minimum service amounts apply

Jai's Auto Garage

SALISBURY PLAIN
star star star star star_half

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star star star star star

Great place, really nice and honest bloke, definately recommend for anyone else�...

Great place, really nice and honest bloke, definately recommend for anyone else😁

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David, Holden Astra

B & R Automotive

SALISBURY SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Excellent service, explained everything to me, excellent prices, friendly staff ...

Excellent service, explained everything to me, excellent prices, friendly staff and loan car was a bonus! These guys will be my new mechanics from now on. Thank you!

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Carissa, HOLDEN VIVA

BGK Mobile Mechanical

airport_shuttle Mobile Mechanic

star star star star star_half

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star star star star star

Brendan from bgk mobile mechanical is great! Extremely honest, quick and reliabl...

Brendan from bgk mobile mechanical is great! Extremely honest, quick and reliable. Would gladly recommend him to people!

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Terri, Holden Clubsport

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Stop stressing about the overdue car service. Search trusted Darwin River mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661