Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Illawarra Truck and Car Centre

FERNHILL
star star star star star

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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Ultra Tune Corrimal

CORRIMAL
star star star star star

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"Fantastic, fast and honest guys, I will definitely keep going to them."

Luke, Subaru Outback

Tic Automotive Services

FAIRY MEADOW
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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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John, Subaru Liberty

NRMA Car Servicing Wollongong

WOLLONGONG CBD
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Fantastic service and did not complete other works without permission like the l...

Fantastic service and did not complete other works without permission like the last workshop did. Also honored the quoted price even though they had to use premium products which would have increased the price.

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Daniel, Subaru Forester

A1 Auto & Metal Recyclers Pty Ltd

BELLAMBI
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The guys at A1 are genuine and we're quick and efficient when fixing my car. Def...

The guys at A1 are genuine and we're quick and efficient when fixing my car. Definitely going there from now on. Cannot fault them

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Caitlin, Mitsubishi Mirage

No deposit & interest free

BOOK NOW, PAY LATER

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I had my car serviced yesterday. Brad, the owner, personally took care of me. He...

I had my car serviced yesterday. Brad, the owner, personally took care of me. He came out of the workshop to welcome me when I pulled up, drove me to work, serviced (and washed!) my car then came and picked me up when it was done. Fast service, great commentary about the car in general and its condition - which was great to hear since I only bought it a few months ago and was hoping there were no hidden problems. I have no hesitation in going back there again and recommending to my friends that they also book their cars in for service there.

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jennifer, Hyundai Accent

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Kate, Nissan Pulsar

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Srinivasa, Toyota Corolla

APR Mechanical

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Alicia, MAZDA 2

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Stuart, Subaru Forester

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Amelie, Holden Barina Spark

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Mandy, Toyota Corolla

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Midas Taren Point

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Rose, Subaru Forester

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"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

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Tempe Automotive Centre

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Bosch Car Service Milperra

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Liverpool Autocare

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Aravinb, HONDA CR-V

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Sinsook, Hyundai Getz

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Sydney Auto Care

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AA Automotive Services

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Perfection Automotive

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Jeremy, AUDI A3

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Hassan, BMW Z4

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Likun, Honda Accord

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Elvis, Honda Civic

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"Prompt. Reliable and honest service. No hidden extras. "

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CPH Automotive

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Excellent service...on time,fast,friendly and lots of good information about my ...

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Lois, Hyundai Getz

Book trusted and local mechanics with AutoGuru.

If your dream machine is giving you nightmares, we can help you find the best Cataract mechanics & car services to get you back on the road again. We have sourced the most reliable mechanics from all over Wollongong and you can access them all right here with the click of a button. Just enter a couple of details and choose from the list of fixed price quotes.

AutoGuru allows you to compare the same service tasks, costs for parts and labour and location between mechanics in the Cataract area. Fixed upfront pricing means no hidden extras or nasty surprises. Wherever you are in Wollongong, we’ll find you the best mechanic for the job.

We source car services for all types of vehicle makes and models from Toyota and Mitsubishi to Audi and Mercedes Benz. Whether you need a standard safety service or a major milestone service, we’ll find the best mechanics close to Cataract. Compare your options, book online and pay after your service.

Do you lead a busy lifestyle? Whether it be kids, work, activities or sport it seems our lives as getting busier and busier. Easily and conveniently keep on top of your car maintenance and repairs with a mobile mechanic in Cataract.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Cataract that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661