Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top mechanics in Wagga Wagga

NRMA Car Servicing Wagga Wagga

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The service was amazing. We had phoned the day before not expecting to get our c...

The service was amazing. We had phoned the day before not expecting to get our car in however Mick at nrma was fantastic and the workshop boys had our car ready in no time. Thankyou guys we will be back

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Siggy, Holden Colorado

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Super easy, friendly, call you if theres extras great service and price all round.

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Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Recently requested quotes for Wagga Wagga mechanics

Average quote price in Wagga Wagga

$287.65

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SVM Automotive

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First time using SVM and dealt with Steve. He is very professional and I had obs...

First time using SVM and dealt with Steve. He is very professional and I had observed that his workshop is very clean. He is also very honest about his assesment of my vehicle. My car didn’t do a lot of kms since last service but that last service was almost a year ago. His advice was practical and didn’t replace the things hat didn’t need replacing. SVM will also be completing the service of my other vehicle as a result of this very positive experience. Thanks Steve.

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Rapid Tune Epping

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The gent who served was very friendly and gave me with the satisfying answers wh...

The gent who served was very friendly and gave me with the satisfying answers when asking some questions. In btw he also called me to notify the possible costs and what and why. I really like that as I want to learn about car issues and causes etc. he was honest and told me that he owed me one car wash and why. I would like to recommend the service to everyone else.

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Shayne and the team at Rapid Tune Greensborough could not have been more friendl...

Shayne and the team at Rapid Tune Greensborough could not have been more friendly, professional and eager to please. The work was done as quoted and completed on time. A courtesy car was provided and my car was spotless on collection. The team were even genuinely happy to have a look into another small issue I had at no extra cost. I would have no hesitation in using them again or in highly recommending them.

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Really great service, talked me through all details and was willing to explain any questions i had. Will be taking my car back for all future work.

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Could of not asked for a better place to of gone by far the best customer service and the quality of the workmenship that was provided was excellent will be returning with friends

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I always feel uneasy when the car needs servicing - not knowing who to utilise. ...

I always feel uneasy when the car needs servicing - not knowing who to utilise. I have never provided feedback to anyone asking - but I will make an exception here. Seriously, if you have any doubts about the level or service or professionalism you receive from a mechanic, give the guys at Penrith Tyres & Mechanical Repairs a go (the name is mouthful). I arrived to pick my car up and couldn't find it. I was initially thinking, hang on, have they gone for a joy ride? But then, seeing my concern, the owner gave me a tour of the workshop, and I found they had additional bays out the back, and the car was just getting an engine clean (they did that complimentary). I will definitely use them ongoing now - the fixed pricing allows comparisons to be made - and the family ownership shows me they care about the growth and reputation of their business. Hendo. Warrimoo

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We were very happy with the service provided by Paul Whyte. Especially that we g...

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Staff were friendly, talked me through the repairs that were needed so I underst...

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5A Mechanical Repair

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The mechanics were professional and polite, happy to discuss the details of the ...

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Found Creighton's TJM on the Fixed Price Service website when looking to service...

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"Good service and worth the cost"

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Crofty's Auto & Tyres

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Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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ABS Eltham

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Great service, friendly staff, reasonable prices. I especially appreciated the p...

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"Great Service. Quick and easy to deal with. Reasonable pricing."

Whitney, Ford Everest

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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Tyreright Dubbo

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"TImely and well priced"

Ashwin, Holden Barina

Echuca Performance

ECHUCA CBD
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"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Clancy Automotive Dubbo

DUBBO CBD
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Easy and professional, Brendan looked after me perfectly and couldn't do enough ...

Easy and professional, Brendan looked after me perfectly and couldn't do enough for me. Will definitely be back for my next service, car is running great.

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Beau, HONDA ACCORD

A1 Mechanical & Exhaust

ORANGE
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The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

Lilydale Service Centre

LILYDALE
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"Very happy customer"

Lee, Mitsubishi Pajero

Bendigo Complete Auto Care

IRONBARK
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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

RPM Dubbo

DUBBO CBD
star star star star star_half

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star star star star star

"Fast convenient and cheap price will be returning later"

Amelia, Holden Commodore

King Bear Auto

EAST BENDIGO
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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Illawarra Car Service Centre

OAK FLATS
star star star star star

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star star star star star

Brad is always very professional and courteous. The whole process was so simple ...

Brad is always very professional and courteous. The whole process was so simple and the little extra TLC given was much appreciated. I would definitely recommend Illawarra Car Service Centre to others.

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Kim, Mitsubishi Lancer

Goodyear Autocare Croydon

CROYDON
star star star star star_half

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star star star star star

Goodyear team at Croydon were fantastic. At no stage did the fixed quote come in...

Goodyear team at Croydon were fantastic. At no stage did the fixed quote come into question and in the end I received more than I hoped for, at a great price. These guys will be my new service centre. Thanks so much. My car feels new!

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Ben, SUBARU TRIBECA

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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star star star star star

It was very simple and straightforward. I intend to use them more often in the f...

It was very simple and straightforward. I intend to use them more often in the future and will get a better feel for the quality of service they provide.

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Tarun, HONDA ACCORD

MRT Automotive

MOAMA
star star star star star

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star star star star star

Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Production Automotive

JAMISONTOWN
star star star star star

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"Excellent service and friendly staff"

Dave, DODGE NITRO

APR Mechanical

SMEATON GRANGE
star star star star star

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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

GenTech Automotive & Performance Centre

MITCHELL
star star star star star

LATEST REVIEW

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star star star star star

Quick and cheap - no hassle and flexible with pick up time. Did a great job repl...

Quick and cheap - no hassle and flexible with pick up time. Did a great job replacing my windscreen, throwing in free wiper blades. Would recommend.

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Caitlin, Toyota Yaris

Westend Auto Repairs

BATHURST
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star star star star star

"Excellent work , very happy & will be back"

Sally, Nissan Murano

Tyreforce

CAMPBELLFIELD
star star star star star_half

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Ultra Tune Fyshwick

FYSHWICK
star star star star star

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star star star star star

"Great service"

Joel, Nissan Navara

Mechanika Motors

GOULBURN CBD
star star star star star

LATEST REVIEW

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star star star star star

"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

Autotest Service Centre

ELTHAM
star star star star star

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star star star star star

"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Can Do 4x4

LILYDALE
star star star star star

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star star star star star

"fantastic!"

Clint, Mitsubishi Triton

Ultra Tune Albion Park

ALBION PARK RAIL
star star star star star_half

LATEST REVIEW

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star star star star star

From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

J Star Automotive

DIAMOND CREEK
star star star star star_half

LATEST REVIEW

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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Graeme Horner Automotive

BLAXLAND
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Le Mans Automotive

TEMPLESTOWE
star star star star star

LATEST REVIEW

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star star star star star

Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Illawarra Truck and Car Centre

FERNHILL
star star star star star

LATEST REVIEW

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star star star star star

Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Yarra Valley Autocare

LILYDALE
star star star star star

LATEST REVIEW

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star star star star star

Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

Read more

Sarah, Subaru Liberty

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661