Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Wagga Wagga

NRMA Car Servicing Wagga Wagga

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Great service, from the service desk to the mechanics. Will definately use agai...

Great service, from the service desk to the mechanics. Will definately use again.

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Andrew, Jeep Grand Cherokee

SWIFT Service Centre

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Swift Service Centre are exactly that! They could add....polite, clean, thorough...

Swift Service Centre are exactly that! They could add....polite, clean, thorough, informative etc. Highly recommended and will be our family mechanic from now on.

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Absolutely perfect job done. Prompt, reliable and very informative Thankyou ABS...

Absolutely perfect job done. Prompt, reliable and very informative Thankyou ABS a great job done. ☺

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Very friendly staff, log book service completed without any issues. Would recommend and use again.

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SVM Automotive

EPPING
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First time using SVM and dealt with Steve. He is very professional and I had obs...

First time using SVM and dealt with Steve. He is very professional and I had observed that his workshop is very clean. He is also very honest about his assesment of my vehicle. My car didn’t do a lot of kms since last service but that last service was almost a year ago. His advice was practical and didn’t replace the things hat didn’t need replacing. SVM will also be completing the service of my other vehicle as a result of this very positive experience. Thanks Steve.

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"The NRMA Motorserve team we great. Very happy all round."

John, Audi Q3

Rapid Tune Epping

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"Punctual and informative diagnosis for problem."

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Friendly staff and efficient. Stuck to the quoted price and didn't add on unnece...

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Paul, Dodge Journey

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Staff were very friendly and I was called as soon as the car was ready. No issues with service.

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Booking in was easy and efficient, the car is running very well, and it was note...

Booking in was easy and efficient, the car is running very well, and it was noted that I need to replace my tyres in a couple of months. Service at Paul Whyte Automotive was friendly. Would definitely go back.

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Tyrepower Campbelltown

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Midas Campbelltown

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Tony, VOLKSWAGEN TIGUAN

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I found Glenn to be very pleasant, informative and my car is running like clock work. Would recommend them and I will be using them from now on. Very pleasant experience.

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RPM Dubbo

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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Tyreright Dubbo

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"TImely and well priced"

Ashwin, Holden Barina

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Excellent service, would recommend. Phone call to give exact costing for extras....

Excellent service, would recommend. Phone call to give exact costing for extras. Given a lift to and from workshop, amazing.

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Helena, MAZDA 3

ABS Shepparton

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The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Echuca Performance

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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

Clancy Automotive Dubbo

DUBBO CBD
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The car was taken when time specified and returned when they said they would. St...

The car was taken when time specified and returned when they said they would. Staff were well dressed and competent in their work. Very well done, much better than the original dealer.

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John, JEEP GRAND CHEROKEE

A1 Mechanical & Exhaust

ORANGE
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The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

Bendigo Complete Auto Care

IRONBARK
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So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

Lilydale Service Centre

LILYDALE
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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

King Bear Auto

EAST BENDIGO
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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Goodyear Autocare Croydon

CROYDON
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"Very friendly staff. Great service."

Penelope, HOLDEN BARINA

A1 Auto & Metal Recyclers Pty Ltd

BELLAMBI
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The guys at A1 are genuine and we're quick and efficient when fixing my car. Def...

The guys at A1 are genuine and we're quick and efficient when fixing my car. Definitely going there from now on. Cannot fault them

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Caitlin, Mitsubishi Mirage

Springwood Tyre Service

VALLEY HEIGHTS
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Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. G...

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. Great job on my car

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Ashley, Daewoo Kalos

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Westend Auto Repairs

BATHURST
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"Excellent work , very happy & will be back"

Sally, Nissan Murano

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Autotest Service Centre

ELTHAM
star star star star star

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star star star star star

"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Can Do 4x4

LILYDALE
star star star star star

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star star star star star

"fantastic!"

Clint, Mitsubishi Triton

Mechanika Motors

GOULBURN CBD
star star star star star

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After my initial apprehension, as I drove into a heavy vehicle repair area, I fo...

After my initial apprehension, as I drove into a heavy vehicle repair area, I found the Mechanika Motors experience very professional. I dropped my car off. I was taken to work immediately. My car was ready at the time I was advised. The staff were pleasant. The work was itemised and was matched to the work to be done in the Holden Service booklet. All in all a very pleasant experience.

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Ken, HOLDEN COMMODORE

J Star Automotive

DIAMOND CREEK
star star star star star_half

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Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Graeme Horner Automotive

BLAXLAND
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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

Illawarra Truck and Car Centre

FERNHILL
star star star star star

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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Tic Automotive Services

FAIRY MEADOW
star star star star star

LATEST REVIEW

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star star star star star

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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John, Subaru Liberty

One Stop Tyres

BRIAR HILL
star star star star star

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Anands Autos

EPPING
star star star star star

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Yarra Valley Autocare

LILYDALE
star star star star star

LATEST REVIEW

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star star star star star

Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Garage Apex

EPPING
star star star star star

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661