Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Top mechanics in Tweed Heads

Goodyear Autocare Tweed Heads

TWEED HEADS CBD
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"Excellent service, friendly staff and thoroughly professional."

Lynne, Holden Astra

Automotive Central

TWEED HEADS SOUTH
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Hi, just wanted to let you know that the my car service experience with Automoti...

Hi, just wanted to let you know that the my car service experience with Automotive Central was a positive one. The staff were friendly and courteous, I received a follow up call to let me know that my Car had been serviced and was ready for pick up (I dropped my car off at 8 am for a service and required it back by 12 pm, I received a call at 10.30 am to say that it was ready - Can't ask for better than that :-) ). I would recommend Automotive Central to others who require their vehicle to be serviced in a professional manner.

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Gordon, MITSUBISHI OUTLANDER

Brenlee Motors

TWEED HEADS SOUTH
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"Excellent service, fast and great communication. I love it."

Rungthip, Mazda 3

Currumbin Radiators Mechanical and Air Conditioning

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Currumbin Radiators Mechanical and Air Conditioning are a fantastic local & fami...

Currumbin Radiators Mechanical and Air Conditioning are a fantastic local & family owned business, Glen and Rachel are a great team providing excellent communication, professional attitude and courteous service. Will have no hesitation in recommending their business.

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Marc, BMW 1 Series

Redline EFI & Mechanical

BURLEIGH HEADS
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Fantastic service, expert advice, friendly staff. Great to deal with the owner o...

Fantastic service, expert advice, friendly staff. Great to deal with the owner of the business.

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Kara, RENAULT TRAFIC

Autoace Automotive

CURRUMBIN WATERS
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"Friendly, great drop off service, quick and highly recommended!"

Christine, Holden Cruze

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Ashmore RWC and Automotive Services

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The team were really great. Car was serviced in good time. Nic called to confirm...

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Excellent experience, operator was very helpful finding me a car service same da...

Excellent experience, operator was very helpful finding me a car service same day at very late notice. Did all the ringing around for me due to a busy schedule. Thoroughly impressed and encourage others to use the service. 5 stars.

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Darren, Ford Territory

Tyrepower Varsity Lakes

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Good price, spoke to us about some an issue that could be remedied if we chose to. Ready on time. Will go back!

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Midas Southport

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"Easy. Quick. Prompt. Very friendly and professional."

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Midas Burleigh Heads

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Kerrie, Subaru XV

Victory Auto & Inspection Services

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The staff were very friendly & helpful. Fixed a problem with my car which now ru...

The staff were very friendly & helpful. Fixed a problem with my car which now runs 100% better

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Cheryl, Holden Cruze

Bentley Auto Repairs

MIAMI
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The service was very good and the advice given for needed repairs was helpful. T...

The service was very good and the advice given for needed repairs was helpful. The courtesy car was extremely helpful. I will return for further repairs/service.

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Ross, Ford Falcon

Trade Mechanical and Air Conditioning

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We will definetly use you again for our next service and will recomend you to ou...

We will definetly use you again for our next service and will recomend you to our friends and family

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Shane, HYUNDAI ILOAD

Coastwide Service Centre

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Friendly service, clean shop, competitive prices, was very happy to tell me, my ...

Friendly service, clean shop, competitive prices, was very happy to tell me, my car was in great condition... I was happy to hear that too

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Pulse Auto's

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"Easy to speak with, delivered as promised"

Matthew, Nissan Navara/Pick-up

Alpine Mechanical Service

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Friendly customer service. Great car service and let me know what needs to be do...

Friendly customer service. Great car service and let me know what needs to be done at next service.

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Kiara, Volkswagen Golf V

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Friendly professional staff. Began working on the car almost immediately. Final ...

Friendly professional staff. Began working on the car almost immediately. Final charges for quoted work was less than quoted. I will be using them again for sure. Malcolm the owner is a very attentive person friendly professional and a great mechanic who exceeded my expectations which were high to start with.

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Michael, Volkswagen Passat

About Auto Care

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Steve took care of my car service professionally and respectfully. He rang to te...

Steve took care of my car service professionally and respectfully. He rang to tell me it needed an additional air filter and wiper refills, and knowing the price of these already, he quoted a very fair price. I recommend About Auto Care. The Nerang / Carrara location was very conveniently located too. Nice guy.

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Lori, Hyundai Getz

A1 Service Centre

BURLEIGH HEADS
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I have used A1 a couple of times now. I would certainly recommend them. Friend...

I have used A1 a couple of times now. I would certainly recommend them. Friendly, courteous, and the vehicle was ready at the agreed time. The little extras were also there free of charge.

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Norman, MAZDA 3

Ultra Tune Southport

SOUTHPORT
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Easy drop off. Easy pick up. Lovely people. Would highly recommend. Thankyou Ult...

Easy drop off. Easy pick up. Lovely people. Would highly recommend. Thankyou UltraTune Southport. Great job!

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Bindi, Subaru Impreza

Bridgestone Select Robina

ROBINA
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Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my...

Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my car issues. They provided great service and competitive prices. I will definitely be a repetitive customer. Thanks guys Shane :-)

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Shane, Mitsubishi 380

Nez Motors

BURLEIGH HEADS
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There was a mix up with the opening time, as had booked for 8:00am - Ezra fro...

There was a mix up with the opening time, as had booked for 8:00am - Ezra from Nez advised they don't open till 8.30am - so was waiting a while before the owner arrived. Otherwise, service was good - dropped me off and collected me when service was done.

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Trish, Hyundai i30

Mr Motor

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"Couldn't fault it. Good service, gave me a lift and offered a courtesy car."

Margaret, Holden Barina

Auto Leaders Southport

SOUTHPORT
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They rang me to let me know what was wrong before they went ahead with repairs. ...

They rang me to let me know what was wrong before they went ahead with repairs. Some just do repairs without asking.

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Helen, Ford Fiesta

Auto Leaders Nerang

CARRARA
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The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

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