Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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star star star star star

VW Golf TDI /DSG....Arrived was quick and simple check in by a nice lady "Name e...

VW Golf TDI /DSG....Arrived was quick and simple check in by a nice lady "Name escapes me now, sorry!", dropped off keys and off I went because I had pre booked with all details was very simple......after completed they called me I arrived back went upstairs ....a quick chat about service paid was handed my keys...car parked nicely in driveway and away I went.....simple and fuss free as It should be. Car is running great was 120K service purrs like a cat as it always has cant fault the service....will be back for the next one!

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GEORGE, Volkswagen Golf VI Estate

St George EFi & Mechanical

BEXLEY
star star star star star_half

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star star star star star

"Very good and friendly mechanics,strongly recommends."

Mathew, BMW X5

The Workshop Lugarno

LUGARNO
star star star star star_half

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star star star star star

Good service and communication. I was able to pick the car up earlier than agre...

Good service and communication. I was able to pick the car up earlier than agreed, which was a bonus. I'll be taking the car back there for the next service.

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Peter, Toyota Camry

Midas Liverpool

LIVERPOOL
star star star star star_half

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Arrived on time and they were ready. They drove me to work. Several hours later ...

Arrived on time and they were ready. They drove me to work. Several hours later I received call that car was ready and they were coming to pick me up. Overall a good experience.

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Sinsook, Hyundai Getz

Premier Car Repairs

MORTDALE
star star star star star

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Couldn't be happier with experience I had here, updated me throughout my service...

Couldn't be happier with experience I had here, updated me throughout my service wrote a report on everything he had done highly recommend this place defiantly coming back!

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Eman, NISSAN MICRA

Midas Brookvale

BROOKVALE
star star star star star

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star star star star star

Very nice personality behind the counter. Also going above & beyond for my servi...

Very nice personality behind the counter. Also going above & beyond for my service😁

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Matthew, Jeep Patriot

Bosch Car Service Milperra

MILPERRA
star star star star star

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"Very happy with the guys and the service will definitely use them again"

Stephen, Ford Focus

Midas Penrith

PENRITH
star star star star star

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star star star star_border star_border

Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm....

Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm. Not sure if everything was checked because car would not start when I picked up the car. They had to jump start the car. Anonymous.

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Mike, Mazda CX-5

Midas West Ryde

WEST RYDE
star star star star star_border

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"Friendly staff, quick service and at a reasonable cost."

Taggart, Great Wall Motors X Series

* Minimum service amounts apply

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

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star star star star_border star_border

Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Rays Automobiles

SHALVEY
star star star star star

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star star star star star

"Very good service done on time."

Rohit, Volkswagen Passat

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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star star star star star

I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

Midas Campsie

CAMPSIE
star star star star star_border

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It was a nice and friendly service, but the price they price for pink slip is hi...

It was a nice and friendly service, but the price they price for pink slip is higher than other service centres.

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Simon, Honda Civic

Goodyear Autocare Mascot

MASCOT
star star star star star

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"Friendly reliable service. Log book service done in a reasonable time frame."

Rob, HOLDEN COMMODORE

German Autocare Pty Ltd

HORNSBY
star star star star star_half

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star star star star star

"Exceptional service, very honest guy. Already recommending my friends to him. "

Edison, Audi A4

Belrose Auto Care

BELROSE
star star star star star_half

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star star star star star

"Great service Nice guy to boot Recommend this garage"

Robert, Subaru Impreza

Jay Lee Motors Pty Ltd

ASHFIELD
star star star star star_half

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star star star star star

"Friendly, competent, and value for money. A very positive experience."

Kane, MINI Cooper S

Combined Auto Repairs

KINGSGROVE
star star star star star

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Genuine and great friendly team. They take pride in their work and Peter sure kn...

Genuine and great friendly team. They take pride in their work and Peter sure knows what he's doing. A+++++++

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Aisea, JEEP PATRIOT

Pacific Auto Centre

THORNLEIGH
star star star star star_half

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Great communication and super smooth transaction. Could. It have been better. Lo...

Great communication and super smooth transaction. Could. It have been better. Loved it!

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James, Suzuki Grand Vitara

Cyril Motor Mechanic

BLACKTOWN
star star star star star_border

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"Easy to deal with. Great value for money"

Eujen, Toyota Corolla

Jas Automotive Pty Ltd

KINGS PARK
star star star star star

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star star star star star

"Very friendly and reliable gentleman. 11/10 would go back."

Matthew, Mazda BT-50

TopAutomotive

KINGS PARK
star star star star star_half

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star star star star star

Excellent !!! Top bloke, great service, great price and even threw in a complime...

Excellent !!! Top bloke, great service, great price and even threw in a complimentary car wash and vacuum. Highly recommend !!!

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Anthony, Lexus IS

Ells Auto Carlingford

CARLINGFORD
star star star star star_half

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It was a good experience. The guys knew exactly wts the deal and fixed it up. Pe...

It was a good experience. The guys knew exactly wts the deal and fixed it up. Perfect 😬

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Aaron, Honda Accord

Leichhardt Automotive

LEICHHARDT
star star star star star_half

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star star star star star

Convenient location close to city, with shopping centre nearby to spend time whe...

Convenient location close to city, with shopping centre nearby to spend time when waiting. Open Saturdays for those that don't have time during weekdays. Nice staff, great communication.

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Xiaofei, MITSUBISHI LANCER

Bridgestone Select Bondi

BONDI BEACH
star star star star star_border

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star star star star star

"Very efficient, friendly, and on time"

Skander, Audi Q7

Midas Blacktown

BLACKTOWN
star star star star_half star_border

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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

JMP Motorworks

CARLTON
star star star star star

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"All good work done on time"

robin, Nissan Micra

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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It was very simple and straightforward. I intend to use them more often in the f...

It was very simple and straightforward. I intend to use them more often in the future and will get a better feel for the quality of service they provide.

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Tarun, HONDA ACCORD

Ultra Tune Killara

KILLARA
star star star star star_border

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"Good value and friendly service."

Fiona, Toyota RAV4

Procar Pty Ltd

CROMER
star star star star star

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"Great job done."

Andrew, Toyota Kluger

Auto Haus Mechanical Repairs

CONDELL PARK
star star star star star

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star star star star star

I am happy with service performed by Chris. He explained and advised the current...

I am happy with service performed by Chris. He explained and advised the current condition of my car and what's needs to be done for next service.

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Tien, Lexus RX

Autolab

MANLY
star star star star star

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Was frustrated that we received a call at 2:30pm to tell us that a few things ne...

Was frustrated that we received a call at 2:30pm to tell us that a few things needed doing (the car had been there since 8am) and that we could pick the car up this afternoon and we then received a call at 5 minutes to 5pm saying they'd need it overnight.

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Owen, MAZDA 3

MB Automotive

GLADESVILLE
star star star star star

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Mark at MB Automotive was very helpful and went out of his way to fix a few addi...

Mark at MB Automotive was very helpful and went out of his way to fix a few additional items on my car. Also the service was great and cost was good.

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David, Audi A1/A1 Sportback

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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star star star star star

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive....

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive. Dave was more than helpful explaining exactly what the service included. Our car had not been serviced for 30,000 km, and required a few more things done to it. Dave explained them all, including all costs associated.

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David, HOLDEN BERLINA

Midas Bankstown

BANKSTOWN
star star star star_half star_border

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star star star star star_border

"Good service"

Jennie, Peugeot 307

Sydney Auto Care

KOGARAH
star star star star star

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star star star star star

I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

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Raechel, HYUNDAI TUCSON

Liverpool Autocare

LIVERPOOL
star star star star star

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Target Automotive

RIVERSTONE
star star star star star

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star star star star star

"Friendly staff and great service."

Tin, Toyota RAV4

Euro Prestige

VINEYARD
star star star star star

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star star star star star

Beyond happy with my experience with Euro Prestige. Fast, professional, quality ...

Beyond happy with my experience with Euro Prestige. Fast, professional, quality staff and service. Very happy, would highly recommend and I will defiantly be returning.

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Natalie, Land Rover Range Rover Sport

BW Automotive Services Pty Ltd

KIRRAWEE
star star star star star

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star star star star star

From start to finish the experience was great. Owner mechanic dropped off and pi...

From start to finish the experience was great. Owner mechanic dropped off and picked up from the station, did everything per log book, called during the day to check if I want the front breaks replaced because old ones are worn off, swapped the back tires with front and at last billed me accurately. This company is here to do business with integrity and passion.

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Gaurav, Mitsubishi Outlander

Bavaria Cars

GLADESVILLE
star star star star star

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star star star star star

Maron from Bavaria was excellent and inexpensive! Booked in within 2 days of rec...

Maron from Bavaria was excellent and inexpensive! Booked in within 2 days of receiving quote, New clutch and muffler completed within the day. Will be taking my other cars to him in the future. Do your self a favour and give him a go !

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David, Mitsubishi Express Van

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

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star star star star star_border

"Good service"

Pari, Toyota Camry

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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star star star star_border star_border

Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Mega Auto Centre

GREENACRE
star star star star star

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star star star star star

The staff was friendly and courteous. They gave me a ride to and back to collect...

The staff was friendly and courteous. They gave me a ride to and back to collect my car.

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Gillian, NISSAN DUALIS

Bridgestone Select Taren Point

TAREN POINT
star star star star star

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star star star star star

"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

EZY Service Centre

PENSHURST
star star star star star

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star star star star star

"Very good service, Very friendly. I will go back to him."

Jane, Toyota Corolla

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

Jax Tyres Sutherland

SUTHERLAND
star star star star star

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star star star star star

Excellent customer service and free coffee while I was waiting for the service t...

Excellent customer service and free coffee while I was waiting for the service to be done.

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Rose, Volkswagen Polo

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border
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