Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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NRMA Car Servicing Artarmon

ARTARMON
star star star star star_border

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star star star star_border star_border

"okay but incorrect input of next service days. Also, no car wash"

Fritz, Hyundai i30

North Side Auto Works

ARTARMON
star star star star star

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star star star star star

Just moved to Sydney and was looking for a local place and found it. Con is a gr...

Just moved to Sydney and was looking for a local place and found it. Con is a great bloke who goes above and beyond the normal service, will be using again and again. Many thanks!

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Jack, Hyundai i30

Rozelle Automotive

ROZELLE
star star star star star_half

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Car feels great after servicing: it's an older vehicle but the power has been la...

Car feels great after servicing: it's an older vehicle but the power has been largely restored to original levels. Have taken it here three times and they've done consistently high-quality work.

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Frances, Mazda 6

Goodyear Autocare Rozelle

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"Very professional. All so easy to deal with in every way."

Glenn, Mazda 3

Autotech Worldsquare

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These guys were great. Excellent communication & friendly service. My daughter w...

These guys were great. Excellent communication & friendly service. My daughter was wrapped. Can't comment if the prices are OK as I'm not sure what the going rate is for all we had done - all I know is the minor service was under $200 - which I am happy with. They were also very transparent and gave me options. Happy Customer

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Nicky, Mazda 3

Midas Chatswood

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Very happy with the service of the vehicle. Only small negative was that they to...

Very happy with the service of the vehicle. Only small negative was that they took 30 minutes to call me back after I had called and was told they would call back in 10 minutes.

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David, Fiat 500/500C

No deposit & interest free

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Thank you to Nick and the Team at Midas Woollahra. My car is running well and they were on Budget as Quoted when I was told there were a few small things needed apart from the Service Will be using again for sure .

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Tyreright Alexandria

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Dom, Peugeot 308

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"Great place to go for car servicing. I love this place."

Manoj, Nissan Pulsar Sedan

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Adhitia, Mini Mini

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"Friendly guy and reasonable price offered. Will do the next service here again."

Hendra, Mitsubishi Magna

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Good service, rang me with any extras ans they came in less than quoted over the...

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Kim, Mazda 3

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mike, Volvo V40

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Kathleen, Toyota Corolla

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Bethany, Toyota Yaris

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"Quick easy and always well treated."

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Cameron, Audi A4 quattro

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"Good"

kevin, Nissan Patrol

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Stephanie, Honda CR-V

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Sonja, Volkswagen Transporter T5

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Greg, Ford Focus

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David, Chrysler Voyager

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Stop stressing about the overdue car service. Search trusted Hmas Waterhen mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661