Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Compare Henley mechanics and book your car service online

Rozelle Automotive image
Rozelle Automotive image

Rozelle Automotive

1 Wellington Street, Rozelle

"Although I sent it in for a fixed cap price service, Rozelle Automotive called up and asked if I wan..."

"Although I sent it in for a fixed cap price service, Rozelle Automotive called up and asked if I wanted to replace air filters and spark plugs which was helpful and stated the additional cost and breakdown. I'm pretty satisfied with the explanations they gave and the willingness to include/not include certain items they recommended."

Read more

FORD MONDEO

Ells Auto Service Centre image
Ells Auto Service Centre image

Ells Auto Service Centre

110 Lane Cove Road, Ryde

"Showed me honestly and clearly what was wrong with my brake pads and rotors (below minimum thickness..."

"Showed me honestly and clearly what was wrong with my brake pads and rotors (below minimum thickness set my BMW) and then gave me a number of great options regarding prices. Really impressed with Ells and will likely come back again if I get any car issues."

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BMW 3 Series

NRMA Car Servicing Gladesville image
NRMA Car Servicing Gladesville image

NRMA Car Servicing Gladesville

455 Victoria Road, Gladesville

"The young lady at the reception was rude and abrupt! Firstly she didn't have my booking in the syste..."

"The young lady at the reception was rude and abrupt! Firstly she didn't have my booking in the system, so then we had to go through the process of recording it. I thought it may be just a bad day, so I shrugged it off, but she was no better when I went to collect the car today. She either needs to be trained in customer service or not be in a customer facing role."

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Audi Q5

MB Automotive image
MB Automotive image

MB Automotive

3 / 42 Buffalo Road, Gladesville

"I found Mark from MB Automotive to be very helpful and went out of his way to explaining what my maj..."

"I found Mark from MB Automotive to be very helpful and went out of his way to explaining what my major service involved as well as dropping me off at work. I would definitely have my car serviced there again David"

Read more

Audi A1/A1 Sportback

Have you ever scoured the Sydney phonebook to find a good mechanic? It’s not fun, is it? Thankfully, we can help you find Henley mechanics & car services quickly and easily. Our easy to use system will find you the best value fixed quotes from the highest quality mechanics in your area.

Using AutoGuru to look for mechanics in Henley means you compare results based on the same scheduled service tasks. The only variables are cost for parts and labour and their proximity to you in Sydney. We take the guesswork out of finding a mechanic, and with fixed upfront costs there are no nasty surprises.

From Alfa Romeo’s to Volvo’s, we can find a mechanic in Henley who will be able to offer you the best price on repairs and services. Whether you just want a simple safety check or milestone service, or a whole new major part, you’ll be able to book online today and drive away with a smile!

Latest review in Tempe

2006 Hyundai Getz

Reviewed on September 23

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