Hi Kaylene, is it possible to drop your car in, at your convenience so we can have a more detailed look at this noise that is bothering you. We are here to help, a free quote is available, please contact our store at Marsden Park 7209-2996. ... view more

Unacceptable review and misbehavior conduct of the customer (Donnie) and his father. Firstly, we quoted him for $120 for changing 1 drive belt, as the customer requested on his AutoGuru request. When the car came in the workshop, after diagnosing the car, we found, 2 other drive belts and Crank pully were damaged and needed replacement. Customer authorized us to replace all 3 belts and crank pully. we started the job the same day and after 2 days customer called in after hours and left a voice note, to not fix his car as he changed his mind to salvage his vehicle. We then had to remove all the parts, out of them 2 belts were refundable, so we returned them, but the Crank Pully and 1 drive belt were non- refundable. Hence, customer was liable to pay for the Diagnosis , labor and the non-refundable parts. Next day Afternoon, customer and his Father, rocked up to our workshop, and Threatened the Lady receptionist (Monica) to give them the car keys and only willing to pay $120. Customer's Father used swearing words at the only lady at that time in the office, and the customer Snitched her personal mobile phone from Monica and threatened and abused her to release their car. However, the other collogue came in the office and asked them to leave the premises and recorded their behavior on his mobile phone. The customer then gave her mobile phone and walked outside. The Salvage Towing Guy then decided to pay for the repair cost, which was about $270, However, our workshop waved $70 and made them pay $200, for the non refundable parts and the labor costs that they Authorized. We handed over the non refundable parts to the customer. Monica was completely devastated and scared by their behavior and We then as a measure of their abusive behavior had to report this to Mount Druitt police. Inspector WAYNE E KELLY from Mount Druitt Police station have now created an Event and reported this against the 2 Mens. Monica since then has not turned up to work for 3 days as she is emotionally not stable after that incident. We as a measure have now black listed the customer from our business and can also take Legal action against the customer, in case they decide to walk in our store again or near Monica. We would also want AutoGuru to take action against this kind of convicts and avoid them from using your platform. We would request Autoguru to remove this rating from our records as this was a deliberate and unethical attempt from the Customer Mr Donnie. ... view more