Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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NRMA Car Servicing Artarmon

ARTARMON
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"Brilliant customer service. Thank you!"

Jay, Kia Rio

North Side Auto Works

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Although cheaper than my local Mazda dealership, but didn’t valet the car like t...

Although cheaper than my local Mazda dealership, but didn’t valet the car like they do at the dealership, and I had to call them to find out if the car was ready for pick up. Also I believe they charged me $10 more than I was quoted.

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Matt, Mazda 3

Midas Chatswood

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"Thorough in their explanation of work done."

Mony, Subaru Liberty

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"Always good, Kevin is pretty nice"

JINGJING, Toyota Camry

Ultra Tune Killara

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Had no idea I was booked in and needed to show them the booking information. Did...

Had no idea I was booked in and needed to show them the booking information. Did honour the booking. Didn't have car cleaning or loan car facilities and not offered regather dispite it being an item on the booking. Did complete the service at a great price.

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Kim, Mazda 3

BP North Manly

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"Great honest service."

Piers, Subaru Forester

Recently requested quotes for Castlecrag mechanics

Average quote price in Sydney

$447.94

BMW 4 Series Cabriolet

TASKS QUOTED

Logbook Service - Condition Based Service

$488.02

BMW X3

TASKS QUOTED

Logbook Service - Condition Based Service

$410.66

No deposit & interest free

BOOK NOW, PAY LATER

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Book trusted and local mechanics with AutoGuru.

You don’t need to call all the mechanics in Sydney to find the best quote – we do it for you! We have an easy to use database of Castlecrag mechanics & car services waiting to offer you the best deal. Just enter a couple of details, choose from the list of fixed quotes and book!

Using AutoGuru takes the guesswork out of finding a quality mechanic in the Castlecrag area. When you enter your vehicle details and the service you need, we only compare mechanics that match this criteria. What’s more, prices are fixed upfront, so when you book you know exactly what you’re getting and for what price.

From Alfa Romeo’s to Volvo’s, we can find a mechanic in Castlecrag who will be able to offer you the best price on repairs and services. Whether you just want a simple safety check or milestone service, or a whole new major part, you’ll be able to book online today and drive away with a smile!

Don't forget you can also compare and book local mobile mechanics in Castlecrag through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Castlecrag have the tools to do the job.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Castlecrag that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661