Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top mechanics in Australian Defence Forces

NRMA Car Servicing Majura Park

CANBERRA INTERNATIONAL AIRPORT
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Full list of checking, professional work, good explanations around. Unfortunatel...

Full list of checking, professional work, good explanations around. Unfortunately between the on-line booking portal and NRMA, nobody saw that my car was registered in ACT and the roadworthy couldn't be delivered by NRMA (doing it for NSW only) despite it was quoted and ordered. NRMA should think to extend its services to the ACT too.

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TRIFFAUT, Holden Barina

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"Great service"

Joel, Nissan Navara

Goodyear Autocare Fyshwick

FYSHWICK
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The workshop mechanics were transparent, didn't try to upsale anything and charg...

The workshop mechanics were transparent, didn't try to upsale anything and charged me what they had quoted. Also explained the service they had done upon picking up the car. Further, pickup-drop off service was awesome. Even though they provide service within 5km, my home was about 6.5 km away and didn't have any issues. I would definitely recommend to go there again.

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Parth, Toyota Kluger

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"Hassle free. Fast and good price. Good communication."

Justin, Toyota Prius

5A Mechanical Repair

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All the highly rated assessments and comments of others reviewers are justified!...

All the highly rated assessments and comments of others reviewers are justified! Experienced mechanics, rather than apprentices, do the work. The work is skillfully done and their price is very competitive. All work is explained in advance and justified. They go out of their way to build trust and have excellent customer service. After 40 years I have finally found car mechanics that I can trust!

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We were really pleased with N&D Auto Services. Everything was explained us withi...

We were really pleased with N&D Auto Services. Everything was explained us within minutes of the booking. Staff were friendly, efficient and advised us of all the work to be done. We'll be back and will bring our friends. Competitively priced, we'd highly recommend them for your next service.

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Tim, TOYOTA AVENSIS VERSO

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Quick and cheap - no hassle and flexible with pick up time. Did a great job repl...

Quick and cheap - no hassle and flexible with pick up time. Did a great job replacing my windscreen, throwing in free wiper blades. Would recommend.

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Caitlin, Toyota Yaris

No deposit & interest free

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Ultra Tune Phillip

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Peter, Mitsubishi Outlander

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"Promptly greeted on arrival. Phoned when car ready. All good."

Pete, Volvo C30

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Super easy, friendly, call you if theres extras great service and price all roun...

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Simmone, Holden Commodore

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10/10 unbelievable service! This man went above and beyond. I am a female driver...

10/10 unbelievable service! This man went above and beyond. I am a female driver with no experience at all when it comes to cars. My cars mechanical issues were found explained quoted and shown to me with a helpful diagram that he took the liberty of printing to show to me to help understand the issues I will be recommending Illawarra car services to all of my friends and family I am so thankful and happy to have found a trust worthy and experienced machanic.

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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

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"Very quick and fast service,Staff are very helpful"

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"Good service and worth the cost"

Srinivasa, Toyota Corolla

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Leonie, Toyota Aurion

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Sally, Nissan Murano

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Excellent fast and friendly service. The actual cost was less than quoted. Will ...

Excellent fast and friendly service. The actual cost was less than quoted. Will definitely go the Ingleburn Ultra Tune again.

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Mat, Nissan Navara/Pick-up

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Quick Stop Automotives

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Tammy, Suzuki Swift

Tyreright Prestons

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Melinda, Toyota RAV4

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Ashley, Daewoo Kalos

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Dave, FORD FOCUS

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All staff were extremely helpful, especially with my Bluetooth connection - alth...

All staff were extremely helpful, especially with my Bluetooth connection - although the chap couldn't marry the Bluetooth to car he tried three times which I really appreciated.

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Colleen, CITROEN BERLINGO

Liverpool Autocare

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Aravinb, HONDA CR-V

* Minimum service amounts apply

Midas Liverpool

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Arrived on time and they were ready. They drove me to work. Several hours later ...

Arrived on time and they were ready. They drove me to work. Several hours later I received call that car was ready and they were coming to pick me up. Overall a good experience.

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Sinsook, Hyundai Getz

Penrith Car Service

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"Fantastic to deal with. Very professional and fast"

Pat, Nissan X-Trail

Bridgestone Select Liverpool

LIVERPOOL
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Booked on Monday for service on Thursday. Received confirmation email Monday and...

Booked on Monday for service on Thursday. Received confirmation email Monday and reminder SMS Wednesday. Took car in on Thursday morning and they had no record of the booking. Had to wait 15 minutes to find out whether they could actually perform the service that day. As it was only a minor service they managed to get it done but if it had been a major service it may have not been done which would have been extremely inconvenient for me.

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Darren, HOLDEN COMMODORE

PTA Automotive Mechanical Repairs

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Outstanding service, extremely knowledgeable technicians and complete profession...

Outstanding service, extremely knowledgeable technicians and complete professionals.

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Julio, Honda Civic

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Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm....

Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm. Not sure if everything was checked because car would not start when I picked up the car. They had to jump start the car. Anonymous.

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Mike, Mazda CX-5

NRMA Mobile Car Servicing Wollongong

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Awesome, Exciting, Mobile Service! Excellent, Quality Parts, Great Mechanical Work and Customer Service Provided!

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Mechanic 2 You

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"All too easy thanks very much. We will use again as it's nice and convenient 👍"

Brenden, Hyundai Tucson

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Book trusted and local mechanics with AutoGuru.

AutoGuru makes it so easy to find Australian Defence Forces mechanics & car services! Our vehicle experts from all over Sydney are waiting to offer you the best prices for the best service. Just enter a few details, submit, then you’ll be presented with a list of Australian Defence Forces professionals and their fixed price quotes. So easy!

When you search for a car service option in Australian Defence Forces, we gather all of the local mechanics that provide the exact service you need for your vehicle make and model. You’re comparing apples with apples. Each mechanic provides an instant quote online, so when you go to pay after the service there are no nasty surprises.

AutoGuru is Sydney’s best choice for finding quality mechanics at excellent, fixed prices. If you need to service or repair your vehicle, you’ll find a mechanic to service all makes and models in Australian Defence Forces.

Don't forget you can also compare and book local mobile mechanics in Australian Defence Forces through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Australian Defence Forces have the tools to do the job.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Australian Defence Forces. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661