Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Sydney

Ultra Tune Ingleburn

INGLEBURN
star star star star star_half

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star star star star star

Helpful staff. Good Job and the price was less than what was originally quoted. ...

Helpful staff. Good Job and the price was less than what was originally quoted. Thank you very much Ultra Tune Ingleburn

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Linda, Ford Fiesta

Warringah Auto Clinic

BROOKVALE
star star star star star

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Great service, affordable price, very professional, super friendly, honest peopl...

Great service, affordable price, very professional, super friendly, honest people as well, definitely will go back!

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JIABIN, Nissan Patrol

Perfection Automotive

BEXLEY
star star star star star

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"Good service and knowledge Good value of money"

Vincent, Fiat 500/500C

ABC Tyrepower & Mechanical

ROSEBERY
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Friendly staff, great service. Called me before undertaking extra work needed an...

Friendly staff, great service. Called me before undertaking extra work needed and also cleaned my car which was a great surprise.

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Adam, Subaru Liberty

North Side Auto Works

ARTARMON
star star star star star

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"very friendly and honest guys. I will go back there. Happy with they service."

ALEJANDRA, Nissan Micra

Rozelle Automotive

ROZELLE
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Nice guys, great communication and took care of my car. Identified issues tha...

Nice guys, great communication and took care of my car. Identified issues that had been unresolved and asked me before addressing them. Good price.

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Kiril, JEEP WRANGLER

Mastertouch Automotives

LEICHHARDT
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Friendly, honest and speedy service. Definitely glad I switched as my vehicle actually felt like quality work had been done compared to other service centres.

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Mel, Mitsubishi Lancer

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Perapong, Toyota Aurion

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Marjan Automotives

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mark, Nissan X-Trail

Midas Rouse Hill

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PENRITH
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Tam, Volvo XC60

C & M Vas Automotive

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Gunjan, Ford Focus

NRMA Car Servicing Rouse Hill

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NRMA MotorService Rouse Hill offer courtesy bus but weren't able to take me just down the road to Annangrove Road. The service is supposed to include wash and vacuum. They washed the car but didn't vacuum it. The mechanics rang me to communicate work that needed doing and when car was ready for pickup.

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Alison, Holden Cruze

Complete Car Care

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Very happy the service provided by complete care care. they did it within 1.5hr ...

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Midas Concord/Burwood

CONCORD
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Good communication skills. The mechanic seemed like he was committed to satisfyi...

Good communication skills. The mechanic seemed like he was committed to satisfying my needs. Passionate about his job. Informed me of other work that needed to be done and was able to do it on the same day and have my car back to me at the same time agreed.

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Jeff, Mitsubishi Lancer

Pro Car Auto

NORTH PARRAMATTA
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Very friendly staff. Did a service and safety check for me. When I collected it ...

Very friendly staff. Did a service and safety check for me. When I collected it They had even adjusted the hand brake. Great work and a great price.

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Ian, HOLDEN COMMODORE

* Minimum service amounts apply

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CONDELL PARK
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Good, solid and customised service according to my budget, and very friendly sta...

Good, solid and customised service according to my budget, and very friendly staff.

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Midas Campbelltown

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"Good service but it would be nice to if they wash it as well"

Varghese, Hyundai Accent

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James, BMW 3 Series

S Tech Automotive & Tyres

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"Quite good. Thanks"

STEVEN, Toyota Corolla

NRMA Car Servicing Caringbah

TAREN POINT
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Unfortunately when they rotated the tyres, they caused my wheels to go out of al...

Unfortunately when they rotated the tyres, they caused my wheels to go out of alignment - drifts a whole lane to the left now in seconds. My car was perfectly aligned with no drift before.

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Mark, Ford Territory

NRMA Car Servicing Strathfield

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Good work a little pricey but satisfaction. And car is running great. Will be ba...

Good work a little pricey but satisfaction. And car is running great. Will be back for next services. Thanks!

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James, JEEP WRANGLER

Grace Mechanic

MELROSE PARK
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"Car is running very well after service"

Jacqui, Volkswagen Golf

Marks & Wallings City Discount Tyres West Ryde

WEST RYDE
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3rd time I have used them and service has been great each time. Needed an extra...

3rd time I have used them and service has been great each time. Needed an extra part and the price quoted was less than I could get from any suppliers myself

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Nathan, Mazda 3

Midas Haberfield

HABERFIELD
star star star star star

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star star star star star

Friendly staff who bends backward to help. The job was done professionally. Will...

Friendly staff who bends backward to help. The job was done professionally. Will return again for future car service.

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Kelvin, Toyota Corolla

West Ryde Mechanical Services

WEST RYDE
star star star star star_half

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Rick always does a great job at a great price. Been taking my cars here since mo...

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Jeffrey, Honda Accord

Ultra Tune North Parramatta (OLD ACCOUNT)

NORTH PARRAMATTA
star star star star star_half

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The team was polite, efficient and kept me updated on issues with the car. Would...

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Kate, HONDA JAZZ

Penrith Car Service

PENRITH
star star star star star_half

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Friendly service, no surprises in additional costs and car was ready within 3 ho...

Friendly service, no surprises in additional costs and car was ready within 3 hours. Would recommend

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Mathew, Nissan Tiida

Bridgestone Select Rockdale

ROCKDALE
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The person who took the job at Bridgestone servicing center was fantastic. And ...

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Midas Rockdale

ROCKDALE
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"Excellent and recommeded."

Turag, Jeep Compass

Bosch Car Service Granville

SOUTH GRANVILLE
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"Great staff, very thorough and provide great prices :)"

Monica, Toyota Yaris

2232 Automotive

KIRRAWEE
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"Very good service Didn't take long Thoroughly recommend"

Peter, Mazda 3

Team Wild Speed

WETHERILL PARK
star star star star star_half

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star star star star star

It was great experience to talk to people who want to help you and know what the...

It was great experience to talk to people who want to help you and know what they are talking about.

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Nick, Nissan Murano

Midas Taren Point

CARINGBAH
star star star star star

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star star star star star

Extremely smooth experience.Very professional and informative staff.From the re...

Extremely smooth experience.Very professional and informative staff.From the reminder txt to the completion call I was very satisfied

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Andrew, Toyota Hilux

NRMA Car Servicing Gladesville

GLADESVILLE
star star star star star_border

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The service is good. The chrome end attachment on the exhaust pipe could not be ...

The service is good. The chrome end attachment on the exhaust pipe could not be fixed and that was dissappointing. Suggest that they have a list of preferred local exhaust repairers to refer to and in this way assist the customer to fix things they cannot do.

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Ivan, Nissan X-Trail

Premier Car Repairs

MORTDALE
star star star star star

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star star star star star

"Friendly people and great work!"

Nick, Toyota Camry

Bosch Car Service Milperra

MILPERRA
star star star star star

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star star star star star

Frank did a great major service on my car, car runs so much smother. Friendly an...

Frank did a great major service on my car, car runs so much smother. Friendly and professional service. Will come back next time.

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Rod, Ford Mondeo

Midas Penrith

PENRITH
star star star star star

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star star star star star

Midas in Penrith offered a great customer service that was friendly, professiona...

Midas in Penrith offered a great customer service that was friendly, professional and speedy at the same time. I will definitely be going back to Midas for my car services in the future.

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Sarah, Daihatsu Charade

* Minimum service amounts apply

Doulman Automotive Services

AUBURN
star star star star star_half

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Would like to say as a first time customer using AutoGuru I am happy with the se...

Would like to say as a first time customer using AutoGuru I am happy with the service and the outcome that has lead me to Doulman workshop, extremely pleased with all the services, from friendly customer services from all the staff, very professional and I would definitely recommend Doulman workshop to anyone that is looking for A+ Customer Service and services. Very happy customer. Thank you Anne😊

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Anne, Holden Cruze

NRMA Car Servicing Brookvale

BROOKVALE
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"The people working for NRMA Service were all very helpful and efficient."

Paul, Nissan X-Trail

Midas West Ryde

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"Friendly staff, quick service and at a reasonable cost."

Taggart, Great Wall Motors X Series

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
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Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Rays Automobiles

SHALVEY
star star star star star

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"Very good service done on time."

Rohit, Volkswagen Passat

Midas Brookvale

BROOKVALE
star star star star star

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Excellent friendly service and competent mechanics with totally professional att...

Excellent friendly service and competent mechanics with totally professional attitude. Very pleasant experience all around.

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Robert, Subaru Forester

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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star star star star star

I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

* Minimum service amounts apply

Midas Campsie

CAMPSIE
star star star star star_border

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star star star star_border star_border

9 months ago, Midas Campsie did a major log book service to my car (Change spark...

9 months ago, Midas Campsie did a major log book service to my car (Change spark plug for 6 cylinder including change brake fluid, oil etc), I was satisfied with the service so I went to see them again for a regular log book service (after travelling 12,000km) this May 2017, I left my car there and they said they will call me after few hours. They called me and said that my brake fluid is dirty and need changing, apart from that, they also said that I need to change the wiper blade and some other things that including wheel alignment. I then looked at the check list of the things they did 9 months ago during the major log book service and guess what? It was mentioned there that they have changed the brake fluid and also the wiper blades, I can understand the wiper blades that could be bad (but it was still good when I checked it) but my main concern is the brake fluid that they said it's and need to be flushed replaced again while according to them was changed 9 months ago. There are only 3 possibilities, 1) they did not really changed the brake fluid 9 month ago and said they did 2) it wasn't really dirty and they just want me to pay extra 3) that they changed the brake fluid 9 months ago and that the brake fluid is now really become dirty. I will replace the brake fluid today and see if it will become dirty after 12,000km. but overall rating for Midas is OK

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Rolly, Toyota Aurion

PTA Automotive Mechanical Repairs

MOOREBANK
star star star star star

LATEST REVIEW

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star star star star star

"Very friendly, highly recommended. Great detailed information. No hidden costs."

Nayan, Audi A1/A1 Sportback

Belrose Auto Care

BELROSE
star star star star star_half

LATEST REVIEW

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star star star star star

"Great service Nice guy to boot Recommend this garage"

Robert, Subaru Impreza

Combined Auto Repairs

KINGSGROVE
star star star star star

LATEST REVIEW

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star star star star star

Great and convenient service provided by Peter and his team. Definitely got my m...

Great and convenient service provided by Peter and his team. Definitely got my money's worth 😀👍 would recommend them to anyone and everyone that is after a good service. To top it all off had a complimentary carwash and was polished when I picked it up.

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Aisea, Jeep Patriot

A1 Mechanical & Smash Repairs

MARRICKVILLE
star star star star star_half

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star star star star star_border

"Work on the vehicle is not complete yet but so far all is good."

Jim, Suzuki Alto

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

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star star star star star

Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

Pacific Auto Centre

THORNLEIGH
star star star star star_half

LATEST REVIEW

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star star star star star

Great communication and super smooth transaction. Could. It have been better. Lo...

Great communication and super smooth transaction. Could. It have been better. Loved it!

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James, Suzuki Grand Vitara

TopAutomotive

KINGS PARK
star star star star star_half

LATEST REVIEW

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star star star star star

"Milan was efficient and really helpful!"

Jenny, Hyundai Getz

Leichhardt Automotive

LEICHHARDT
star star star star star_half

LATEST REVIEW

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star star star star star

Convenient location close to city, with shopping centre nearby to spend time whe...

Convenient location close to city, with shopping centre nearby to spend time when waiting. Open Saturdays for those that don't have time during weekdays. Nice staff, great communication.

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Xiaofei, MITSUBISHI LANCER

Ells Auto Carlingford

CARLINGFORD
star star star star star_half

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star star star star star

It was a good experience. The guys knew exactly wts the deal and fixed it up. Pe...

It was a good experience. The guys knew exactly wts the deal and fixed it up. Perfect 😬

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Aaron, Honda Accord

Bridgestone Select Bondi

BONDI BEACH
star star star star star_border

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star star star star_border star_border

The staff are good on reception and explaining maintenance scope to customer. Th...

The staff are good on reception and explaining maintenance scope to customer. The only let down of them is the time management which I find it unpleasant. I drop a car 0830am, they promise to call back upon completion but they didn't until I call and ask them. Feel a bit frustrated, car wasn't even ready at 3.40pm.

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Faries, Honda CR-V

Midas Blacktown

BLACKTOWN
star star star star_half star_border

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star star star star star

"Professional and very friendly team. All the best."

Raymon, Volkswagen Golf

Production Automotive

JAMISONTOWN
star star star star star

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star star star star star

"Great service at the right price."

Dave, FORD FOCUS

Autolab

MANLY
star star star star star

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star star star star star

Was frustrated that we received a call at 2:30pm to tell us that a few things ne...

Was frustrated that we received a call at 2:30pm to tell us that a few things needed doing (the car had been there since 8am) and that we could pick the car up this afternoon and we then received a call at 5 minutes to 5pm saying they'd need it overnight.

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Owen, MAZDA 3

MB Automotive

GLADESVILLE
star star star star star

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star star star star star

Having recently purchased a 3 year old Merc C250 I was keen to avoid the cost of...

Having recently purchased a 3 year old Merc C250 I was keen to avoid the cost of dealer servicing however it was important to find a local service centre that had Mercedes Benz experience, factory diagnostic equipment, and a policy of using factory parts where possible. I was extremely happy to find these guys so close to home and with the Mercedes Benz experience etc that I was hoping for. MB did a great job and went about it in an efficient and friendly way. The cost was very reasonable and I will definitely be using them again. Many thanks!

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Steve, MERCEDES C - CLASS

JMP Motorworks

CARLTON
star star star star star

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star star star star star

"All good work done on time"

robin, Nissan Micra

Procar Pty Ltd

CROMER
star star star star star

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star star star star star

Excellent customer service & communication. Displayed an upto date & thorough me...

Excellent customer service & communication. Displayed an upto date & thorough mechanical knowlege with competitive pricing. Will be getting my return business.

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Doug, Mazda BT-50

Ultra Tune Killara

KILLARA
star star star star star_border

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star star star star star

"Good value and friendly service."

Fiona, Toyota RAV4

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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star star star star star

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

* Minimum service amounts apply

Midas Bankstown

BANKSTOWN
star star star star_half star_border

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star star star star star

"Friendly staff and knowledgeable technicians."

Andy, Honda CR-V

A & T Mechanical Repairs

KIRRAWEE
star star star star star

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star star star star star

Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

City European Automotive

BROOKVALE
star star star star star

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star star star star star

They were fantastic. Very lovely and went the extra mile to make sure I had ever...

They were fantastic. Very lovely and went the extra mile to make sure I had everything I needed. Highly recommended.

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Cameron, Audi A4 quattro

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

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star star star star star_border

"Good service"

Pari, Toyota Camry

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
star star star star star_border

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star star star star_border star_border

"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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star star star star_border star_border

Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

Bridgestone Select Taren Point

TAREN POINT
star star star star star

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star star star star star

"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border

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1300 655 661