Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Sinsook, Hyundai Getz

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Willoughby, Audi Q5

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It was good experience. He checked and reported everything accurately. Would rec...

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Muhammmad Shoaib, Peugeot 508

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"Great people to deal with."

Pranay, Hyundai ix35

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No air filter replaced for my car because it is not in stock and not ordered yet...

No air filter replaced for my car because it is not in stock and not ordered yet!

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Ben, BMW 1 Series

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Chris the service manager gave a very attentive, prompt, no fuss and nil problem...

Chris the service manager gave a very attentive, prompt, no fuss and nil problem service.

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Chenny, Land Rover Discovery 4

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Very helpful people there. Gave the useful advice and drop off service is conven...

Very helpful people there. Gave the useful advice and drop off service is convenient.

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Sigang, MITSUBISHI TRITON

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Very nice personality behind the counter. Also going above & beyond for my servi...

Very nice personality behind the counter. Also going above & beyond for my service😁

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Matthew, Jeep Patriot

Midas Penrith

PENRITH
star star star star star

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star star star star star

"Really great service and very knowledgeable. Very happy"

Caroline, Ford Territory

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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star star star star star

I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

Doulman Automotive Services

AUBURN
star star star star star_half

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star star star star star

I was very pleased with the friendly staff.. and service .. particularly pick up...

I was very pleased with the friendly staff.. and service .. particularly pick up and drop off for mum like me.. also they explained me about the future maintainance of the car.. everything was smooth and on time. Will surely go there again for my next service.

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Bhumika, Honda Jazz

Midas Campsie

CAMPSIE
star star star star star_border

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star star star star star

It was a nice and friendly service, but the price they price for pink slip is hi...

It was a nice and friendly service, but the price they price for pink slip is higher than other service centres.

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Simon, Honda Civic

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

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star star star star_border star_border

Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Belrose Auto Care

BELROSE
star star star star star_half

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star star star star star

Belrose Auto Care provided an outstanding customer service to me. Very friendly ...

Belrose Auto Care provided an outstanding customer service to me. Very friendly & helpful team. I would recommend them happily to anyone.

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Maria, Hyundai i30

Jay Lee Motors Pty Ltd

ASHFIELD
star star star star star_half

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star star star star star

"Friendly, competent, and value for money. A very positive experience."

Kane, MINI Cooper S

Goodyear Autocare Mascot

MASCOT
star star star star star

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star star star star star_border

"Friendly reliable service. Log book service done in a reasonable time frame."

Rob, HOLDEN COMMODORE

PTA Automotive Mechanical Repairs

MOOREBANK
star star star star star

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star star star star star

Outstanding service, extremely knowledgeable technicians and complete profession...

Outstanding service, extremely knowledgeable technicians and complete professionals.

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Julio, Honda Civic

German Autocare Pty Ltd

HORNSBY
star star star star star_half

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star star star star star_border

Very professional and not pushy with adding any extra work. They commented on ot...

Very professional and not pushy with adding any extra work. They commented on other things that could be done but let us decide if we wanted it done. Will be going back with other cars we of ours.

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Jon, Holden Astra

A1 Mechanical & Smash Repairs

MARRICKVILLE
star star star star star_half

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star star star star star

Couldn't be happier. This workshop is one of a few mechanic shops that don't act...

Couldn't be happier. This workshop is one of a few mechanic shops that don't actually try and rip you off! Plus the lady who took care of my car was so lovely and efficient. Definitely going back :)

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Bethany, Toyota Yaris

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

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star star star star star

Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

Pacific Auto Centre

THORNLEIGH
star star star star star_half

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star star star star star

Great communication and super smooth transaction. Could. It have been better. Lo...

Great communication and super smooth transaction. Could. It have been better. Loved it!

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James, Suzuki Grand Vitara

Leichhardt Automotive

LEICHHARDT
star star star star star_half

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star star star star star_border

Cost 3x the quote but required extra work due to leaking seals. They rang me and...

Cost 3x the quote but required extra work due to leaking seals. They rang me and got approval first. Nice people, seems well run.

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Bill, Mercedes-Benz M-Class

Tyreright Alexandria

ALEXANDRIA
star star star star star_half

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star star star star star

Workshop experience was just what my little car needed. Received great feedback ...

Workshop experience was just what my little car needed. Received great feedback from the mechanics.

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Sharon, Mitsubishi Colt CZC

Ells Auto Carlingford

CARLINGFORD
star star star star star_half

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star star star star star

It was a good experience. The guys knew exactly wts the deal and fixed it up. Pe...

It was a good experience. The guys knew exactly wts the deal and fixed it up. Perfect 😬

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Aaron, Honda Accord

Bridgestone Select Bondi

BONDI BEACH
star star star star star_border

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star star star star_border star_border

The staff are good on reception and explaining maintenance scope to customer. Th...

The staff are good on reception and explaining maintenance scope to customer. The only let down of them is the time management which I find it unpleasant. I drop a car 0830am, they promise to call back upon completion but they didn't until I call and ask them. Feel a bit frustrated, car wasn't even ready at 3.40pm.

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Faries, Honda CR-V

King Street Autos

MARRICKVILLE
star star star star star

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star star star star star

"Great place to go for car servicing. I love this place."

Manoj, Nissan Pulsar Sedan

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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star star star star star

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. G...

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. Great job on my car

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Ashley, Daewoo Kalos

Midas Blacktown

BLACKTOWN
star star star star_border star_border

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star star star star star

Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

Procar Pty Ltd

CROMER
star star star star star

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star star star star star

"Great job done."

Andrew, Toyota Kluger

Production Automotive

JAMISONTOWN
star star star star star

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star star star star star

"Great service at the right price."

Dave, FORD FOCUS

Autolab

MANLY
star star star star star

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star star star star star

Was frustrated that we received a call at 2:30pm to tell us that a few things ne...

Was frustrated that we received a call at 2:30pm to tell us that a few things needed doing (the car had been there since 8am) and that we could pick the car up this afternoon and we then received a call at 5 minutes to 5pm saying they'd need it overnight.

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Owen, MAZDA 3

MB Automotive

GLADESVILLE
star star star star star

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star star star star star

I found Mark from MB Automotive to be very helpful and went out of his way to ex...

I found Mark from MB Automotive to be very helpful and went out of his way to explaining what my major service involved as well as dropping me off at work. I would definitely have my car serviced there again David

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David, Audi A1/A1 Sportback

TopAutomotive

KINGS PARK
star star star star star_half

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star star star star star

"Milan was efficient and really helpful!"

Jenny, Hyundai Getz

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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star star star star star

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Midas Bankstown

BANKSTOWN
star star star star_half star_border

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star star star star star

"Friendly staff and knowledgeable technicians."

Andy, Honda CR-V

Kings Park Auto Electrical & Mechanical Repairs

KINGS PARK
star star star star star

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star star star star star

The service was excellent and the value for money was good too. I could feel the...

The service was excellent and the value for money was good too. I could feel the difference in comfort and drive after the servicing, it was great. Keep it up guys!

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Benny, NISSAN X-TRAIL

Sydney Auto Care

KOGARAH
star star star star star

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star star star star star

I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

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Raechel, HYUNDAI TUCSON

Liverpool Autocare

LIVERPOOL
star star star star star

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

A & T Mechanical Repairs

KIRRAWEE
star star star star star

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star star star star star

Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

City European Automotive

ZETLAND
star star star star star

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star star star star star

They were fantastic. Very lovely and went the extra mile to make sure I had ever...

They were fantastic. Very lovely and went the extra mile to make sure I had everything I needed. Highly recommended.

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Cameron, Audi A4 quattro

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

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star star star star star

Staff explained the type of service required based on the odometer and the servi...

Staff explained the type of service required based on the odometer and the service provided is satisfactory and felt trustworthy, value for money therefore i would like to continue the service in the future.

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Parimala, TOYOTA CAMRY

Zoom Automotive

RIVERSTONE
star star star star star_border

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star star star star star

Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

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Nathan, Volkswagen Polo

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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star star star star star

Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

Ultra Tune Killara

KILLARA
star star star star_half star_border

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star star star star_border star_border

Had no idea I was booked in and needed to show them the booking information. Did...

Had no idea I was booked in and needed to show them the booking information. Did honour the booking. Didn't have car cleaning or loan car facilities and not offered regather dispite it being an item on the booking. Did complete the service at a great price.

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Kim, Mazda 3

Goodyear Autocare Rozelle

ROZELLE
star star star star star

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star star star star star

"Very professional. All so easy to deal with in every way."

Glenn, Mazda 3

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

All Car Express

BROOKVALE
star star star star star

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star star star star star

"Quick easy and always well treated."

Mariana, Volkswagen Polo

Mega Auto Centre

GREENACRE
star star star star star

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star star star star star

The staff was friendly and courteous. They gave me a ride to and back to collect...

The staff was friendly and courteous. They gave me a ride to and back to collect my car.

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Gillian, NISSAN DUALIS

North Shore Hi Tech

THORNLEIGH
star star star star star

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star star star star star

"Honest, reliable and friendly. No delays with return of my car."

Elisabeth, TOYOTA PRADO

AA Automotive Services

CHIPPING NORTON
star star star star star

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star star star star star

"Very Helpful!!!"

Christian, Peugeot 207

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

Bridgestone Select Taren Point

TAREN POINT
star star star star star

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star star star star star

"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

JMP Motorworks

CARLTON
star star star star star

LATEST REVIEW

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star star star star star

"Really good guy, and kept me informed. Incredibly helpful and highly recommend."

Simon, Mazda MX-5

EZY Service Centre

PENSHURST
star star star star star

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star star star star star

"Very good service, Very friendly. I will go back to him."

Jane, Toyota Corolla

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border

No deposit & interest free

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