Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Adaminaby open Saturday

Ultra Tune Tuggeranong

GREENWAY
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"Excellent service."

Rina, Mercedes-Benz SLK

Ultra Tune Phillip

PHILLIP
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Efficient service. Easy to deal with. Did what they said they would do. Called b...

Efficient service. Easy to deal with. Did what they said they would do. Called before undertaking additional work. Would use them again.

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George, Honda Jazz

Goodyear Autocare Fyshwick

FYSHWICK
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"The staff at Good Year Fyshwick were really helpful and knowledgeable."

Shane, Mitsubishi 380

Ultra Tune Fyshwick

FYSHWICK
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"Great service"

Joel, Nissan Navara

* Minimum service amounts apply

NRMA Car Servicing Majura Park

CANBERRA INTERNATIONAL AIRPORT
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Full list of checking, professional work, good explanations around. Unfortunatel...

Full list of checking, professional work, good explanations around. Unfortunately between the on-line booking portal and NRMA, nobody saw that my car was registered in ACT and the roadworthy couldn't be delivered by NRMA (doing it for NSW only) despite it was quoted and ordered. NRMA should think to extend its services to the ACT too.

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TRIFFAUT, Holden Barina

Ultra Tune Belconnen

BELCONNEN
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Easy to book in. Was informed during service of extra work needed. Not pushy. Po...

Easy to book in. Was informed during service of extra work needed. Not pushy. Polite and friendly

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Jenny, Toyota Camry

DTM - Dyno Tune Mitchell

MITCHELL
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"Great service, honest people. Will go there again."

Ivan, Nissan Pulsar

No deposit & interest free

BOOK NOW, PAY LATER

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Mechanika Motors

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

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Crofty's Auto & Tyres

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"Booked over the Internet for a log book service on my Holden Captiva 7 LX. "

Jethro, Holden Captiva

Ultra Tune Albion Park

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From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

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Did a thorough 60K service and told me exactly what was replaced. Nice and fast ...

Did a thorough 60K service and told me exactly what was replaced. Nice and fast too.

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Danee, Hyundai ix35

Cougar Automotive

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Dropped me off at home and picked me up when car was ready, good price and good ...

Dropped me off at home and picked me up when car was ready, good price and good service.

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Benjamin, SUZUKI GRAND VITARA

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NRMA Car Servicing Wollongong

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Fantastic service and did not complete other works without permission like the l...

Fantastic service and did not complete other works without permission like the last workshop did. Also honored the quoted price even though they had to use premium products which would have increased the price.

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Daniel, Subaru Forester

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"Much easier than a trip to the mechanics workshop"

John, Isuzu D-Max

Ultra Tune Corrimal

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Great customer Service and very trustworthy mechanic. Provide the service as req...

Great customer Service and very trustworthy mechanic. Provide the service as requested.

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Paul, Ford Territory

Mechanic 2 You

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"Very happy! On time, knowledgeable & friendly."

Bec, Hyundai iLoad/iMax

Tyrepower Campbelltown

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Staff were friendly, talked me through the repairs that were needed so I underst...

Staff were friendly, talked me through the repairs that were needed so I understand exactly what was being done. Very helpful.

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Kate, Nissan Pulsar

Midas Campbelltown

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Happy with service, however, wouldve liked to be called whilst car was in getting service to be informed of other work needed and if I would like it done whilst the car was there. That wouldve saved me alot of worry and time

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jennifer, Hyundai Accent

CPH Automotive

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Only there for approximately 30 minutes and the invoice doesn't actually say wha...

Only there for approximately 30 minutes and the invoice doesn't actually say what was done, just says log book service and not what they checked/reviewed.

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Lisa, Ford Falcon

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Work carried out was good. And as mention for complimentary car wash they said w...

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Jatinder, Honda Civic

Ultra Tune Ingleburn

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"Fast basic service as advertised"

Vince, Mazda 3

Quick Stop Automotives

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"Honest & Great Service"

Tammy, Suzuki Swift

Tyreright Prestons

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Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

Graeme Horner Automotive

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Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Liverpool Autocare

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"all good..yet expensive"

Aravinb, HONDA CR-V

Jax Tyres Sutherland

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Excellent customer service and free coffee while I was waiting for the service t...

Excellent customer service and free coffee while I was waiting for the service to be done.

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Rose, Volkswagen Polo

Midas Liverpool

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"Extremely friendly and competent service"

keone, Toyota Yaris

TLC Mobile Auto Care

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Mel was Professional and knowledgeable about Subaru cars.Good first experience ...

Mel was Professional and knowledgeable about Subaru cars.Good first experience with TLC. Competitive priced.

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Basant, Subaru Liberty

Independant Mobile Mechanics

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"Very quick and efficient service. Will use again."

Jenny, Toyota Yaris

Pink Lion Mobile Mechanic

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Although a day late pink lion did a top job on our tiida, saved us money. I am n...

Although a day late pink lion did a top job on our tiida, saved us money. I am not related nor am I a friend just an ordinary joe public. Thanks heaps

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Christopher, Nissan Tiida

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"George was amazing!!!"

Jay, Subaru Forester

Driveway Mobile Mechanics

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Mobile Mechanic is local to me which is handy, was delayed by an hour as he was ...

Mobile Mechanic is local to me which is handy, was delayed by an hour as he was still out with another customer but appreciative that he could see me same day. Arrived in a plain non descript white work van which I feel should have some decals on it to note he was from Driveway Mobile Mechanics rather than some random person. Was with him when he checked my flat battery and ran some diagnostics which thankfully only a battery replacement was required. Gentleman had good customer service and was easy to deal with as well as having mobile EFTPOS machine which really helped. Cost is on par with pretty much what Marshall would charge but that's fine with me as I'd rather help a local business than some large company. Great Work :)

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Kev, Holden Captiva

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NRMA Car Servicing Tuggeranong

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They managed to lose our booking so had to show them the email confirmation as they wouldn't take our word for it. No apology even though they admitted it was their error. From there, the service was fine.

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James, Toyota Landcruiser/Prado

ABS Molonglo

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Guys at ABS Molonglo were very friendly and comprehensively talked me through my bill. Would highly recommend them to all my friends.

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Nadine, Great Wall Motors V Series

5A Mechanical Repair

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Katy, Ford Focus

The Car Doctor

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"Greg is trustworthy."

Tiffany, Toyota Corolla

Carco Exhaust & Automotive

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The mechanics just didn't really want to engage in any sort of conversation or provide feedback etc. even when prompted. I therefor just have to assume they did everything on the list and it's all good.

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Mollie, Toyota RAV4

GenTech Automotive & Performance Centre

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Gentech were professional and shorted my issue quickly even though the incorrect...

Gentech were professional and shorted my issue quickly even though the incorrect part was initially delivery for fitment.

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Andy, Ford Ranger

Paul Whyte Automotive

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"Very knowledgable mechanics, highly recommended!"

Lawrence, Kia Rio

SWIFT Service Centre

WAGGA WAGGA CBD
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Swift Service Centre are exactly that! They could add....polite, clean, thorough...

Swift Service Centre are exactly that! They could add....polite, clean, thorough, informative etc. Highly recommended and will be our family mechanic from now on.

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Robert, Suzuki Swift

ABS Albury

LAVINGTON
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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

ABS Wodonga

WODONGA CBD
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Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Ben, Holden Ute

Illawarra Car Service Centre

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"helpful, friendly, took less time than expected."

david, Jeep Compass

AutoStop Service Centre

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John, Subaru Liberty

A1 Auto & Metal Recyclers Pty Ltd

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APR Mechanical

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Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

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"I will use this service and the same workshop again."

Keith, MITSUBISHI TRITON

Book trusted and local mechanics with AutoGuru.

We're AutoGuru and we make car servicing a breeze. Are you too busy during the week to get your car serviced? Fret not! We have mechanics in your area who are open on Saturday to keep you moving. How good is that?

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

If you're having trouble getting your car service during the week, these mechanics are also open on Saturdays! We've got great, local mechanics ready to help and make your life easier. Just call us on 1300 655 661 and one of our friendly team members will help you book your car service!

Questions? Speak with a Service Advisor
1300 655 661