Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Top mechanics in Port Macquarie

John Oxley Motors

PORT MACQUARIE CBD
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Very professional staff. Efficient and run me through the things they did in a w...

Very professional staff. Efficient and run me through the things they did in a way that I understood. Thanks for a great service. Will be back.

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Erin, Toyota Yaris

TTM Automotive

WAUCHOPE
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Great customer service. Dropped downtown to shop and picked up. All aspects of s...

Great customer service. Dropped downtown to shop and picked up. All aspects of service covered. Will go there again.

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Jennifer, MAZDA 2

Ultracare Tyre and Auto

KEMPSEY
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"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Scott Forbes Automotive

WALLSEND
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"Great service!!"

Jennifer, Hyundai Accent

NRMA Car Servicing Gosford

GOSFORD
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"Friendly and helpful, car running great"

June, Mitsubishi Lancer

NRMA Car Servicing Kotara

KOTARA
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"Good price, good service, hassle free. Would recommend to anyone."

Veera, Hyundai i30

Goodyear Autocare Coffs Harbour

COFFS HARBOUR CBD
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I had a 60,000 log book service performed on my Ford Ranger and not only was the...

I had a 60,000 log book service performed on my Ford Ranger and not only was the cost very good, so was the customer service and friendly staff. A very thorough report on my vehicle, advice on oils, tyres and tyre replacement plus my vehicle was ready when scheduled. I would highly recommend this company.

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John, Ford Ranger

Express Lube Tuggerah

TUGGERAH
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Workshop kept me informed at all stages of the job and promptly called me when my car was ready.. The hire car came in very handy and was shown how to use its control's before heading off.

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Harry, Mitsubishi Triton

Recently requested quotes for Port Macquarie mechanics

Average quote price in Port Macquarie

$287.65

PORT MACQUARIE CBD

Audi Q3

TASKS QUOTED

Logbook Service - 135000 kms / 108 months

$601.20

PORT MACQUARIE CBD

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$236.89

PORT MACQUARIE CBD

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 150000 kms / 120 months

$465.06

PORT MACQUARIE CBD

Audi Q5

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,386.18

PORT MACQUARIE CBD

Audi Q3

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,147.85

SETTLEMENT CITY

Audi Q5

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$273.11

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Michael, Hyundai Getz

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Linda, Holden Epica

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Lolita, Toyota Corolla

Tyreright Toukley

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Express Lube Erina

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Kellie, Holden Astra

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Jacqueline, HYUNDAI SANTA FE

A & L Transmissions Centre

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Cant's Motor Repairs

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Laurel, Ford Territory

Belmont Automotive Service Centre

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"I get my car serviced by this workshop and find them very good and friendly"

Sarah, Mitsubishi Lancer

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Angela, TOYOTA 86

InGear Mechanical

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Chris, Volkswagen Tiguan

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Mattin, Hyundai Elantra

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Jennea, TOYOTA CAMRY

Tyreright Tamworth

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Express Lube Cessnock

CESSNOCK
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Midas Armidale

ARMIDALE CBD
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"Great service and great price"

David, Nissan X-Trail

Ultimate Automotive

TORONTO
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"Quick, easy and helpful. Very happy with the service."

Kacey, HYUNDAI SANTA FE

G S Mechanical Pty Ltd

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Veera, Hyundai i30

Zack's Automotive

MUSWELLBROOK
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Colleen, Honda Accord Euro

Carson's Car Care

WEST ARMIDALE
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I've only been here once and now know that this is the local mechanic I'll be using from now on. I had a logbook service done on my Mitsubishi Mirage and was suprised it cost less than $200. The guys were super friendly, fast and efficient.

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Lawrence, Mitsubishi Mirage

Singleton Auto Electrical Service

SINGLETON
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Thank you so much, great service, great price, and extremely friendly staff. I ...

Thank you so much, great service, great price, and extremely friendly staff. I will Definitely use this service again.

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Belinda, Holden Colorado

Emmet's Automotive

TERALBA
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"Emmet's Automotive is very professional and excellent service."

Gabby, Mazda CX-9

Beacon Motors

LORN
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"The service was very good, on time and perfect."

Bajaya, Suzuki Swift

The Service Centre East Maitland

EAST MAITLAND
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Good advice after the service was complete. made good suggestions on other work ...

Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

Oztech Motor Mechanics

TEA GARDENS
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Good feedback but would like to have been rung to sort the problem rather than t...

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Kate, PEUGEOT 4007

Bridgestone Select Coffs Harbour

COFFS HARBOUR CBD
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Mark, Great Wall Motors V Series

Cooper Auto Service Centre

GLEN INNES
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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Gunnedah Diesel Service

GUNNEDAH
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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Les Pepper Mechanical

WOOLGOOLGA
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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

Envy Automotive

TOUKLEY
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"Great service and very friendly and helpful"

David, Toyota Hilux

Leeroy's Automotive

CARDIFF
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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

East Coast Tyre & Auto

TUGGERAH
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I was surprised at the money I saved by not getting my car service done by the c...

I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

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