Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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RPM Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Polite friendly service. Vehicle runs like a dream and was a good and thorough s...

Polite friendly service. Vehicle runs like a dream and was a good and thorough service. Robertson's could open a little earlier for people who have to get to work.

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Alan, Isuzu D-Max

Tyreright Dubbo

DUBBO CBD
star star star star star_half

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star star star star star_border

"TImely and well priced"

Ashwin, Holden Barina

Clancy Automotive Dubbo

DUBBO CBD
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The car was taken when time specified and returned when they said they would. St...

The car was taken when time specified and returned when they said they would. Staff were well dressed and competent in their work. Very well done, much better than the original dealer.

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John, JEEP GRAND CHEROKEE

A1 Mechanical & Exhaust

ORANGE
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Great customer service, friendly helpful guys. Fantastic price. I will definitel...

Great customer service, friendly helpful guys. Fantastic price. I will definitely be going back in the future.

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Suzie, Holden Barina/Barina Classic

No deposit & interest free

BOOK NOW, PAY LATER

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Super easy, friendly, call you if theres extras great service and price all roun...

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JULIE, Honda Accord

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

ABS Albury

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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

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The service was very good and they reported back on issues I had raised which a ...

The service was very good and they reported back on issues I had raised which a less scrupulous repairer could have taken advantage of. Very pleased.

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Syd, Ford Fiesta

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"Ultra Tune Belconnen did a great job. Timely, and very helpfulful. Cheers"

Steve, Mitsubishi Lancer

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Work done as expected and the explained what could be needed done in the future....

Work done as expected and the explained what could be needed done in the future. Car was detailed on the outside which I found was great. I would go back Vince

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Vincent, Audi A4 quattro

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The price was exactly as quoted and very flexible with drop off and collection. ...

The price was exactly as quoted and very flexible with drop off and collection. The only set back was the lack of parking availability within close proximity to the business.

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Shell, Holden Barina/Barina Classic

ABS Wodonga

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Excellent work and great service, I will be going to them again for my next serv...

Excellent work and great service, I will be going to them again for my next service

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Lia, Mazda CX-5

DTM - Dyno Tune Mitchell

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"Great service, honest people. Will go there again."

Ivan, Nissan Pulsar

GenTech Automotive & Performance Centre

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Marcus and the team were great to deal with. He ordered parts for a great price,...

Marcus and the team were great to deal with. He ordered parts for a great price, fitted them and even called to let me know that I'd be making a bad call installing some parts that I'd supplied as the existing ones were a better overall part. Price was extremely reasonable. I'll definitely be heading back to Gentech.

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Greg, Nissan Pathfinder

* Minimum service amounts apply

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MITCHELL
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I dont really understand that much about cars and the people there worked really...

I dont really understand that much about cars and the people there worked really hard to make sure I knew what i needed done with my car and that i was comfortable with all of the decisions and costs! they also encouraged me to return with discounts on return customers!

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Jennifer, BMW 318i

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Friendly & efficient service. Experienced staff who knew what they were talking...

Friendly & efficient service. Experienced staff who knew what they were talking about.

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Chris, Toyota Landcruiser

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

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Great service, friendly and informative. Would recommend to anyone needing a fas...

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Craig, TOYOTA RAV4

Ultra Tune Phillip

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Overall the process from booking via fixed priced car service through to the ser...

Overall the process from booking via fixed priced car service through to the servicing of my car was smooth. I did appreciate the ability to evaluate costs, locations, opening times on the one interface before booking. Staff at Phillip ACT were great and finished the service within a 2 and half hours.

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Will, HOLDEN CRUZE

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

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Nrma motorserve was excellent on price and offered all possible fixes at cheapes...

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Sally, Holden Zafira-A

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Heather, Toyota Corolla

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Joel, Nissan Navara

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Excellent customer service. Only negative is that they couldn't reset service li...

Excellent customer service. Only negative is that they couldn't reset service lights on BMW.

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Briohny, BMW 1 Series

5A Mechanical Repair

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Took the time to explain the issues that needed fixing and provided me with a de...

Took the time to explain the issues that needed fixing and provided me with a detailed list so I understood exactly what was being done and how much it all cost.

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Katy, Ford Focus

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"Friendly staff, overall a good experience and as an NRMA member got a car wash."

Michael, Ford Ranger

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I found Glenn to be very pleasant, informative and my car is running like clock ...

I found Glenn to be very pleasant, informative and my car is running like clock work. Would recommend them and I will be using them from now on. Very pleasant experience.

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ABS Shepparton

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The sevice was quick, advice and information about what things were fixed and th...

The sevice was quick, advice and information about what things were fixed and the parts needed looking over were clearly stated. Also they gave good customer service.

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Hannah, FORD LASER

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Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. G...

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Ashley, Daewoo Kalos

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Adam, HOLDEN BARINA

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I always feel uneasy when the car needs servicing - not knowing who to utilise. ...

I always feel uneasy when the car needs servicing - not knowing who to utilise. I have never provided feedback to anyone asking - but I will make an exception here. Seriously, if you have any doubts about the level or service or professionalism you receive from a mechanic, give the guys at Penrith Tyres & Mechanical Repairs a go (the name is mouthful). I arrived to pick my car up and couldn't find it. I was initially thinking, hang on, have they gone for a joy ride? But then, seeing my concern, the owner gave me a tour of the workshop, and I found they had additional bays out the back, and the car was just getting an engine clean (they did that complimentary). I will definitely use them ongoing now - the fixed pricing allows comparisons to be made - and the family ownership shows me they care about the growth and reputation of their business. Hendo. Warrimoo

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Henry, HONDA CIVIC

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Colleen, Honda Accord Euro

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Jasmine, Holden Commodore

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Kimberley, Holden Barina

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Really happy with the place and customer service nice people working there defin...

Really happy with the place and customer service nice people working there definitely will use them again

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Melinda, Toyota RAV4

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"Excellent service and friendly staff"

Dave, DODGE NITRO

Midas Penrith

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"Really great service and very knowledgeable. Very happy"

Caroline, Ford Territory

Cilia's Automotive Solution

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The staff were very friendly and understanding and explained everything really w...

The staff were very friendly and understanding and explained everything really well, and the car drive beautifully

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Mark, Nissan Pulsar

Bob Adamson Automotive Pty Ltd

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Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

DC Automotive Pty Ltd

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I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Rays Automobiles

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"Very good service done on time."

Rohit, Volkswagen Passat

Euro Prestige

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The total care and careful attention to getting my car going even better was suc...

The total care and careful attention to getting my car going even better was such a grateful relief.

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Rhonda, Mercedes-Benz 200-230

Target Automotive

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"Friendly staff and great service."

Tin, Toyota RAV4

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
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"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

APR Mechanical

SMEATON GRANGE
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will be booking again next time for further services have also referred to frien...

will be booking again next time for further services have also referred to friends and family.

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Alicia, MAZDA 2

Book trusted and local mechanics with AutoGuru.

Find the best mechanic in your area of Orana for your next service. AutoGuru compares mechanics and vehicle service options in Gilgunnia and the surrounding area, to find you the best deal. Prices are set up front, all you need to do is confirm your vehicle and the service you need, then book.

It’s so easy to find local Gilgunnia mechanics with the best prices at AutoGuru. We team up with the premier vehicle professionals in Orana to deliver upfront quotes all on the same easy to use site.

Whether you need a standard safety service or a major logbook service, we find mechanics in the Gilgunnia area that can deliver the service you need. We source mechanics that can service all makes and models of vehicles, so you’ll never have to travel far for a quality service, at a fixed price.

Don't forget you can also compare and book local mobile mechanics in Gilgunnia through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Gilgunnia have the tools to do the job.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Gilgunnia that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661