Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Tyreright Dubbo

DUBBO CBD
star star star star star_half

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star star star star star_border

"TImely and well priced"

Ashwin, Holden Barina

RPM Dubbo

DUBBO CBD
star star star star star_half

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star star star star star_border

Polite friendly service. Vehicle runs like a dream and was a good and thorough s...

Polite friendly service. Vehicle runs like a dream and was a good and thorough service. Robertson's could open a little earlier for people who have to get to work.

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Alan, Isuzu D-Max

Clancy Automotive Dubbo

DUBBO CBD
star star star star star

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Easy and professional, Brendan looked after me perfectly and couldn't do enough ...

Easy and professional, Brendan looked after me perfectly and couldn't do enough for me. Will definitely be back for my next service, car is running great.

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Beau, HONDA ACCORD

A1 Mechanical & Exhaust

ORANGE
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The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

No deposit & interest free

BOOK NOW, PAY LATER

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Gunnedah Diesel Service

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Westend Auto Repairs

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

Zack's Automotive

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Very detailed and professional car servicing by Zac's and great value for mony t...

Very detailed and professional car servicing by Zac's and great value for mony too

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Colleen, Honda Accord Euro

Tyreright Tamworth

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They were professional. Took time to explain what was needed and their prices we...

They were professional. Took time to explain what was needed and their prices were far cheaper than the local car dealer for the same work quoted. I can highly recommend them and will use them again for scheduled servicing of my car.

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James, Holden Barina/Barina Classic

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Thank you so much, great service, great price, and extremely friendly staff. I will Definitely use this service again.

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Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. G...

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. Great job on my car

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Ashley, Daewoo Kalos

Graeme Horner Automotive

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Basic service was done but extra expenses were inflated. Thankfully they called ...

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Adam, HOLDEN BARINA

Express Lube Cessnock

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"Great service we will be a return customer"

Kim, Hyundai i30

Bob Adamson Automotive Pty Ltd

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Bob was an incredible mechanic who did a great job on my car. He was quick and e...

Bob was an incredible mechanic who did a great job on my car. He was quick and efficient and kept me in the loop every step of the way. Happy to say he'll be my regular from now on! :)

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Natalie, Toyota RAV4

Penrith Car Service

PENRITH
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Good service and prompt. It is early days to know if the work carried out is OK ...

Good service and prompt. It is early days to know if the work carried out is OK until I have used the car for a while. However I am satisfied with what has been done.

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Bob, Ford Falcon

NRMA Car Servicing Penrith

PENRITH
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"Very kind and helpful. Thanks Gary."

Gayle, Suzuki Swift

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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I always feel uneasy when the car needs servicing - not knowing who to utilise. ...

I always feel uneasy when the car needs servicing - not knowing who to utilise. I have never provided feedback to anyone asking - but I will make an exception here. Seriously, if you have any doubts about the level or service or professionalism you receive from a mechanic, give the guys at Penrith Tyres & Mechanical Repairs a go (the name is mouthful). I arrived to pick my car up and couldn't find it. I was initially thinking, hang on, have they gone for a joy ride? But then, seeing my concern, the owner gave me a tour of the workshop, and I found they had additional bays out the back, and the car was just getting an engine clean (they did that complimentary). I will definitely use them ongoing now - the fixed pricing allows comparisons to be made - and the family ownership shows me they care about the growth and reputation of their business. Hendo. Warrimoo

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Henry, HONDA CIVIC

DC Automotive Pty Ltd

MULGRAVE
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Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive....

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive. Dave was more than helpful explaining exactly what the service included. Our car had not been serviced for 30,000 km, and required a few more things done to it. Dave explained them all, including all costs associated.

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David, HOLDEN BERLINA

Production Automotive

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"Great service at the right price."

Dave, FORD FOCUS

Hyper Coatings and Automotive

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The staff were very friendly and efficient. I waited in the office while my car ...

The staff were very friendly and efficient. I waited in the office while my car was being serviced and I felt comfortable in their company.

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Sue, MITSUBISHI MIRAGE

Euro Prestige

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The total care and careful attention to getting my car going even better was suc...

The total care and careful attention to getting my car going even better was such a grateful relief.

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Rhonda, Mercedes-Benz 200-230

Midas Penrith

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"Easy, no fuss, friendly staff. Wouldn't hesitate to recommend to others."

Annette, Audi Q3

Cilia's Automotive Solution

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Got my car serviced with them and I certainly would go again. They were helpful ...

Got my car serviced with them and I certainly would go again. They were helpful and thorough. Cheap as well compared to other mechanics. Definitely recommend

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Makayla, Subaru Liberty

Rays Automobiles

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"Very good service done on time."

Rohit, Volkswagen Passat

Target Automotive

RIVERSTONE
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"Friendly staff and great service."

Tin, Toyota RAV4

* Minimum service amounts apply

Zoom Automotive

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"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

Cant's Motor Repairs

MAITLAND
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Very nice people fast service and if you have a problem with car next day they a...

Very nice people fast service and if you have a problem with car next day they are very helpful. Would use their services again

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Laurel, Ford Territory

Beacon Motors

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"Was nice and quick. Would recommend"

Chad, Nissan Navara/Pick-up

NRMA Car Servicing Rouse Hill

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Good service, dropped car off no issues, no up sell, Picked up in the afternoon...

Good service, dropped car off no issues, no up sell, Picked up in the afternoon, no issues. Car felt like it had been serviced afterwards, and was washed and vacuumed.

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Stuart, HYUNDAI SANTA FE

Midas Rouse Hill

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Very professional and friendly service. The work was completed in a very efficie...

Very professional and friendly service. The work was completed in a very efficient manner. Recommendations for additional work provided with reasonable quotes. No pressure to get it sorted immediately. Highly recommended workshop.

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Damien, Holden Captiva

Smart Torque Automotive

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"Good service"

Robert, Mitsubishi Triton

TopAutomotive

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"Milan was efficient and really helpful!"

Jenny, Hyundai Getz

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The service was excellent and the value for money was good too. I could feel the...

The service was excellent and the value for money was good too. I could feel the difference in comfort and drive after the servicing, it was great. Keep it up guys!

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Benny, NISSAN X-TRAIL

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Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

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Fantastic service and the price guarantee was all we paid. We required follow u...

Fantastic service and the price guarantee was all we paid. We required follow up assistance regarding another matter with the car and they were more than helpful. Totally recommend S Tech Automotive !!

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Brett, Holden Ute

Midas Blacktown

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"Professional and very friendly team. All the best."

Raymon, Volkswagen Golf

Buddy's Motor Mechanic

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Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

Marjan Automotives

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"Car was ready quickly. Courteous staff."

Julie, Mitsubishi Lancer

Tassell Automotive

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Overall pretty good, giving attention to detail although, slightly more expensiv...

Overall pretty good, giving attention to detail although, slightly more expensive than other garages.

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Moritoshi, TOYOTA PRIUS

Complete Car Care

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"Excellent service"

Robin, Mazda 3

All Tyres & Mechanical

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"Great work and very nice people"

Jayhaan, Toyota Hilux

Bridgestone Service Centre Thornton

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Bruce, Volkswagen Tiguan

Team Wild Speed

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Nick, Nissan Murano

Kariong Automotive

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"Guys are very knowledgeable, quick and valuable service"

Alissa, Nissan Patrol

InGear Mechanical Mobile Mechanic

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Fantastic experience. Called first, turned up, great job, great advice, car left clean and tyres shined! Will definitely use again and recommend! Thank you.

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Debbie, Holden Commodore

D & A Mobile Mechanic

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Book trusted and local mechanics with AutoGuru.

Is your car overdue for a service? Are you concerned about hidden costs? Well stress no more because we combine the best mechanics in Balladoran and the local area so you can find a service option to suit you – with a fixed price upfront. Compare Orana’s top rated mechanics all in one place, and book your service with the click of a button, or phone 1300 655 661 and we’ll do it for you.

AutoGuru offer a quick and simple method of finding mechanics across Orana and in the Balladoran area. No matter your location or budget, we have the mechanic you need for your repair or service needs. Our instant online quotes allow you to compare parts and labour costs at a fixed price – all you need to do then is book it in!

We source services for Audi's, Holden's, Suzuki's and more, whatever vehicle you drive, we’ve got a mechanic in Balladoran who can service it for you. From simple safety checks to milestone services, we can help you out. Settle on price up front, and book it in.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Balladoran. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661