Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Mechanics near North Coast

Subi Care Mechanical

11 Buchanan St, South Murwillumbah NSW 2484

Clunes Auto Centre

21 Clunes Rd, Clunes NSW 2480

Gary Whittle Autos

2 / 42-48 Prospero St, South Murwillumbah NSW 2484

Glen Wyborn Autos

PO Box 5059, Murwillumbah South NSW 2484

John Carmichael Automotive Repairs

12 Douglas Ave, Tuncurry NSW 2428

Darren Potts Mechanical & Exhausts

1 Whitbread St, Taree NSW 2430

Big Bobs Car Care

16 West St, Macksville NSW 2447

Barry Marshall's Garage

Main St, Burringbar NSW 2483

Dunoon Automotive

111 James St, Dunoon NSW 2480

David Borg Mechanical

3 / 7 Enterprise Ct, Forster NSW 2428

Taree Autocraft

67 Muldoon St, Taree NSW 2430

Twin Towns Toyota

144 Manning St, Tuncurry NSW 2428

O & H Holden

128 Summerland Way, Kyogle NSW 2474

B & E Doherty

57 High St, Wauchope NSW 2446

Sugartown Service Centre

182-186 Pacific Hwy, Broadwater NSW 2472

Wingham Auto Care

Cnr Primrose & Farquhar Sts, Wingham NSW 2429

Steve Wood Brake & Exhaust

6 West St, Macksville NSW 2447

Mawas Auto Centre

6 Belmore Rd, Punchbowl NSW 2460

Main Arm Mechanical

11 Main Arm Rd, Mullumbimby NSW 2482

O'Halloran Motors Pty Ltd

PO Box 51, Maclean NSW 2463

Eric Box Mitsubishi

182-186 Johnston St, Casino NSW 2470

Fred Henry Mechanical Repairs & Tuning

PO Box 113, Billinudgel NSW 2483

Bangalow Auto Centre

PO Box 229, Bangalow NSW 2479

L & C Mugridge

PO Box 28, Forster NSW 2428

Wauchope Motors

85 High St, Wauchope NSW 2446

John Snape Motors

4 Stanley St, Maclean NSW 2463

Garred's Mechanical

Roxy Lane, Kyogle NSW 2474

Ben & Sue Biggs Mechanical Repairs

PO Box 93, Urunga NSW 2455

Billinudgel Automotives

2-3 Wilford St, Billinudgel NSW 2483

Joe's Auto Service

2 / 36 Kularoo Dr, Forster NSW 2428

Navin's Auto Repairs

Lot 5 Marina Cres, Urunga NSW 2455

Baff & Laws Motors

43 Hickory St, Dorrigo NSW 2453

Shine Automotive

2 Else St, Cundletown NSW 2430

ACE Mechanicals

3 / 8 Mahogany Cres, Taree NSW 2430

Griffo's Automotive

3 Beeton Pde, Taree NSW 2430

Newman Automotive Repairs

2 / 5 Hawke Dr, Woolgoolga NSW 2456

Campbell's Autos

216 High St, Wauchope NSW 2446

Total Automotive Centre

Cnr Bushland Drv & Flametree Cl, Taree NSW 2430

West Yamba Automotive

60 Acacia Cct, Yamba NSW 2464

Geoff Goesch Automotive

4 Star St, Macksville NSW 2447

Pompluns Car Repairs

8 Spence St, Taree NSW 2430

Kennwal Motors

PO Box 566, Nambucca Heads NSW 2448

Manning Smash & Auto Repairs

23-29 Isabella St, Wingham NSW 2429

Graham's Mechanical

Wauchope NSW 2446

Taree Motorama

46 Victoria St, Taree NSW 2430

Bellingen Automotive

26 Hyde St, Bellingen NSW 2454

Ray's Mechanical Services

3 / 20 Elizabeth Ave, Taree NSW 2430

Doust & Fitzgerald Pty Ltd

14 Cudgery St, Dorrigo NSW 2453

Garry Douglas Autos

26 Panorama Dr, Diamond Beach NSW 2430

Byron Prestige Motors

40 Banksia Drv, Byron Bay NSW 2481

Authentic Automotive

3 / 7 Bosworth Rd, Woolgoolga NSW 2456

Byron Mechanical Repairs

14 Grevillea St, Byron Bay NSW 2481

Midcoast Diesel

7 Coolabah Drv, Taree NSW 2430

Centennial Motors

19 Banksia Dr, Byron Bay NSW 2481

Byron Complete Car Service

79 Centennial Cct, Byron Bay NSW 2481

All Vehicle Services

6 Bent St, Taree NSW 2430

Riverview Service Centre

595 Ocean Dr, North Haven NSW 2443

Darren Rogers

17 Barbers Lane, Yarrahapinni NSW 2441

Bayshore Drive Motors

16 Centennial Cct, Byron Bay NSW 2481

Ralf's Mechanical Repairs

4810 Orara Way, Lanitza NSW 2460

Yamba Maclean Auto Centre

6 / 9 Paperbark Drv, Townsend NSW 2463

Banksia Motor Works

40 Banksia Drv, Byron Bay NSW 2481

Belmech

115 Hyde St, Bellingen NSW 2454

Manning Valley Automotive

112-113 Railway Parade, Taree NSW 2430

GG Automotive

16 Russellton Dr, Alstonville NSW 2477

G & H Mechanical Repairs

866 Punchbowl Rd, Punchbowl NSW 2460

MacLean Tyres

4 Church St, Maclean NSW 2463

David Spokes Mechanical Repairs

531-533 Ocean Dr, North Haven NSW 2443

Nambucca All Car Service

Cnr Ken Howard Cres & Duke St, Nambucca Heads NSW 2448

Tintenbar Garage

George St, Tintenbar NSW 2478

Johnno's Mechanical Repairs

6-8 East Cooper St, South West Rocks NSW 2431

John Amato Auto Repairs

6 / 52 Kularoo Dr, Forster NSW 2428

Alstonville Automotive Services

33 Northcott Crescent, Alstonville NSW 2477

Fairmount Steering Services

5b / 11-15 Moxon Rd, Punchbowl NSW 2460

TNT Auto Sparks

155 Mann St, Nambucca Heads NSW 2448

Bakers Towing & Auto Centre

82 Crawford St, Bulahdelah NSW 2423

Mark Hoyland Automotive Repairs

3 / 4 Bosworth Rd, Woolgoolga NSW 2456

Rams Automotive Plus

4 Caesia Pl, Taree NSW 2430

Billinudgel Automotive Services

15 Wilfred St, Billinudgel NSW 2483

Hayes Toyota

34-42 Prospero St, South Murwillumbah NSW 2484

Noble Auto Repairs Pty Ltd

46-48 Hickory St, Dorrigo NSW 2453

Laurieton Mufflers & Mechanical

10 Bayside Cct, Laurieton NSW 2443

G & N Motor Engineering

Lot 6 Manns Rd, Mullumbimby NSW 2482

Des Hunt Exhaust & Mechanical Centre

1 / 19 Bosworth Rd, Woolgoolga NSW 2456

Allan McKenna Mechanical Repairs

96 North St, Casino NSW 2470

Continental Cars Pty Ltd

1215 Canterbury Rd, Punchbowl NSW 2460

SA Cross Autos

PO Box 501, Murwillumbah NSW 2484

Murwillumbah Motors

PO Box 5045, Murwillumbah South NSW 2484

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Questions? Speak with a Service Advisor
1300 655 661