Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Les Pepper Mechanical

WOOLGOOLGA
star star star star star

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star star star star star

"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

BP Penoil

LISMORE CBD
star star star star_border star_border

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star star star star star

"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

My Mechanic

BALLINA
star star star star star_half

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star star star star star

Adam was great - made sure everything was done in budget, and had some good, eas...

Adam was great - made sure everything was done in budget, and had some good, easy suggestions for maintenance of the vehicle. Will do my next service with him, too.

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Joe, Subaru Forester

Drive In Tune

BALLINA
star star star star star

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star star star star star

"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

Rod Bryant Mechanical Repairs

BLAKEBROOK
star star star star star

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Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

Bridgestone Select Coffs Harbour

COFFS HARBOUR CBD
star star star star_half star_border

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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

No deposit & interest free

BOOK NOW, PAY LATER

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I found AutoMax service very good, very professional. I will be servicing my can...

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Michael, Volkswagen Tiguan

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"Could not fault a thing. Good price, good service, good people. Very pleased"

Greg, TOYOTA HI-ACE

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Julie, Holden Cruze

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Autoace Automotive

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"Friendly, great drop off service, quick and highly recommended!"

Christine, Holden Cruze

Varsity Mechanical Services

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Pat, TOYOTA COROLLA

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Went there and service was amazing, the guys were super friendly and my car is r...

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Cristhian, Nissan Pulsar

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Lorene, BMW 5 Series

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Barry, Honda Accord

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Annette, Mazda 2

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"Good customer skills and hard working mechanic."

Christine, Hyundai ix35

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Andrew, Mitsubishi Lancer

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Norman, MAZDA 3

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Smritee, Holden Barina

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Joel, Toyota Corolla

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The gentlemen were very helpful with my service and didn't treat me any differen...

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Sarah, HYUNDAI VELOSTER

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Wendy, Holden Commodore

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Kelsey, Audi A1/A1 Sportback

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Phil, Toyota Kluger

A Grade Mobile Mechanic

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Marika, Audi Q5

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"very professional"

Ross, Nissan Navara

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They communicated well to arrange the service and were timely and thorough with ...

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Elia, Mazda 2

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On time and efficient. Didn't pay a cent more than the fixed price and, knowing ...

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Lucy, MAZDA Mazda3

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Chris, Mazda B Series

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Sarah, Kia Rio

Magic Spanners Mobile Mechanics

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Ben, Toyota RAV4

Book trusted and local mechanics with AutoGuru.

It can be a daunting task to find the best mechanic quotes in your area of North Coast. Who has the time these days? Thankfully, AutoGuru can help you, by sourcing the most reliable Ilarwill mechanics & car services in a few easy steps. All our mechanics offer fixed price quotes, so it couldn’t be easier.

At AutoGuru, we are dedicated to giving you access to the best mechanics from Ilarwill and the greater North Coast area. Fixed price quotes mean you can find the mechanic who best suits your budget and location – it’s just so easy!

You’ll find trusted Ilarwill mechanics fast at AutoGuru. Whether you need a logbook service, a tune up, a wheel alignment or a repair, we have the mechanic that can work on your make and model of car for a fixed, upfront price.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Ilarwill that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661