Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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John Oxley Motors

PORT MACQUARIE CBD
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"Efficient reasonably priced service"

Sam, Ssangyong Korando

TTM Automotive

WAUCHOPE
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Great customer service. Dropped downtown to shop and picked up. All aspects of s...

Great customer service. Dropped downtown to shop and picked up. All aspects of service covered. Will go there again.

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Jennifer, MAZDA 2

Ultracare Tyre and Auto

KEMPSEY
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"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Automax Service Centre

COFFS HARBOUR CBD
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"Was happy with my choice! !!"

Lidia, Suzuki Swift

Goodyear Autocare Coffs Harbour

COFFS HARBOUR CBD
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The online booking was easy, and they were very thorough explaining - in lay ter...

The online booking was easy, and they were very thorough explaining - in lay terms - what was done to the vehicle. Will definitely go back!

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Leo, RENAULT KOLEOS

Bridgestone Select Coffs Harbour

COFFS HARBOUR CBD
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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

Les Pepper Mechanical

WOOLGOOLGA
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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

Midas Armidale

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Mechanic was friendly and knowledgeable, car ran as good as new after the servic...

Mechanic was friendly and knowledgeable, car ran as good as new after the service. Great price, no complaints!

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Jarrah, MAZDA Mazda6

No deposit & interest free

BOOK NOW, PAY LATER

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I've only been here once and now know that this is the local mechanic I'll be using from now on. I had a logbook service done on my Mitsubishi Mirage and was suprised it cost less than $200. The guys were super friendly, fast and efficient.

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Lawrence, Mitsubishi Mirage

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Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then

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Kate, PEUGEOT 4007

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James, Holden Barina/Barina Classic

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Very friendly, helpful and great service. This is the second time my car has been serviced here.

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Chris, Volkswagen Tiguan

Beacon Motors

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"The service was very good, on time and perfect."

Bajaya, Suzuki Swift

Cant's Motor Repairs

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Very happy with the service provided, professional, called when the car was avai...

Very happy with the service provided, professional, called when the car was available for pick-up, and provided a quote for brakes and belt to be replaced. Very helpful.

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Bernadette, MITSUBISHI TRITON

The Service Centre East Maitland

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Good advice after the service was complete. made good suggestions on other work ...

Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

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"Excellent customer service from the team at Smart Torque Automotive"

Kellie, Holden Astra

Bridgestone Select Mayfield

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Staff are super friendly I had no problems at all and will be coming back in th...

Staff are super friendly I had no problems at all and will be coming back in the future 🙂

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Lolita, Toyota Corolla

Midas Cooks Hill

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I would recommend Midas Cooks Hill to anyone who is looking for a logbook servic...

I would recommend Midas Cooks Hill to anyone who is looking for a logbook service on their car. Russell was awesome and I will definitely be taking my car back for my next service. Great customer service, very friendly and helpful. Extremely happy with everything:) Thanks so much Russell:)

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Helen, Kia Rio

Broadmeadow Tyres & Service

BROADMEADOW
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Julian, Kia Rio

A & L Transmissions Centre

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The guys there were very nice and welcoming. Booked in for a 135,000 km log book service on my Commodore. Booked in at 8 am, and had my car back by lunchtime. Fast, efficient and great value for money. Will be using these guys again in the future.

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Steve, HOLDEN COMMODORE

Scott Forbes Automotive

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Shawn, the mechanic who serviced my vehicle was excellent and delivered a qualit...

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Vince, Toyota Corolla

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Kerri, Subaru Outback

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Awesome, friendly staff. Service was done with no hassles and the free car wash was just as good as if I'd paid someone to do it. Will definitely be going back again

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Matthew, Mazda 3

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SINGLETON
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Thank you so much, great service, great price, and extremely friendly staff. I will Definitely use this service again.

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Belinda, Holden Colorado

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GLENDALE
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"Ontime and friendly staff."

Mattin, Hyundai Elantra

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CARDIFF
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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

Zack's Automotive

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Very detailed and professional car servicing by Zac's and great value for mony too

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Colleen, Honda Accord Euro

* Minimum service amounts apply

G S Mechanical Pty Ltd

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Excellent service. Really good advice on car. It worth every dollar With the fre...

Excellent service. Really good advice on car. It worth every dollar With the free car wash, vacuum and free car loan. Five stars car service. Cheers.

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Veera, Hyundai i30

Mark Hancock Automotive Repairs Pty Ltd

BENNETTS GREEN
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I found that the workshop gave a very good service and excellent customer servic...

I found that the workshop gave a very good service and excellent customer service.

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Boudan, HONDA ACCORD

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"I couldn't have asked for any better service"

Andrew, Suzuki Swift

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Sarah, Mitsubishi Lancer

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Shane, TOYOTA CAMRY

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Hayden, Holden Commodore

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Josh, Chrysler 300

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Harry, Mitsubishi Triton

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Absolutely awesome, the best mechanic I've been to in a long time. I rang, was given a time to have my car serviced, and it was done at a great price. Straight in when I arrived, no waiting around like I've had to at other mechanics, and friendly caring staff my car was serviced and inspected and I was told of any repairs that might need to be fixed. I will definitely return to SBR Mechanics again.

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Jennea, TOYOTA CAMRY

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I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

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Steve, Toyota Kluger

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Jacqui, Mazda CX-3

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I'd recently serviced my Merc B200 at NRMA Servicing, Gosford and am absolutely ...

I'd recently serviced my Merc B200 at NRMA Servicing, Gosford and am absolutely satisfied with their service.There were many quotes to compare and choose from and it's an easy booking through AutoGuru. The service was satisfactory with the clear explanation of services done. Air condition Re-gas was also done along with a complimentary car wash and vacuum. I'd definitely use their service again. Cheers!

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Sathishkumar, Mercedes-Benz B-Class

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Phil, Mitsubishi Lancer

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wally, Mazda BT-50

Newcastle Auto-Tech

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"The mechanic was really nice and helpful"

Florencia, Jeep Grand Cherokee

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James, TOYOTA KLUGER

Mark Dewhurst Mobile Mechanics

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I was sick of mechanics that worked on my sons car not finding the right problem...

I was sick of mechanics that worked on my sons car not finding the right problem. A new battery, fuel pump,fuel filter, new Alternater and service we still had the same problem... Frustrated I got a mobile mechanic out to my sons house, he was on time, polite, and professional. He diagnosed the issue within 5 minutes and fixed it within 35 minutes. My son now has a car that’s running smoothly again.. Thank you mark dewhurst... I would recommend you to anyone looking for a great mechanic..

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Robyn, Holden Commodore

Book trusted and local mechanics with AutoGuru.

Need a new mechanic in your area of North Coast? Compare the top rated mechanics in Hacks Ferry and the surrounding area for your next vehicle service. We compare the best car service options for you vehicle make and model, so you can book immediately, with one fixed price.

No matter which corner of Hacks Ferry you’re in, AutoGuru can help you find the mechanic that’s closest to you! Our database of top-quality North Coast auto service providers allows you to check upfront quotes, based on the same scheduled service tasks – the only difference is parts and labour costs. Because it’s all upfront, you’ll avoid any nasty hidden costs too.

We source car services for all types of vehicle makes and models from Toyota and Mitsubishi to Audi and Mercedes Benz. Whether you need a standard safety service or a major milestone service, we’ll find the best mechanics close to Hacks Ferry. Compare your options, book online and pay after your service.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Hacks Ferry. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661