Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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TTM Automotive

WAUCHOPE
star star star star star

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star star star star star

Great Service. Ian is a very friendly Mechanic. Was very helpful in making a lis...

Great Service. Ian is a very friendly Mechanic. Was very helpful in making a list of things which need fixing on my Car. Very neat price for Service done. Will use you guys again

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Marion, Holden Astra

John Oxley Motors

PORT MACQUARIE CBD
star star star star star_half

LATEST REVIEW

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star star star star star

Very professional staff. Efficient and run me through the things they did in a w...

Very professional staff. Efficient and run me through the things they did in a way that I understood. Thanks for a great service. Will be back.

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Erin, Toyota Yaris

Ultracare Tyre and Auto

KEMPSEY
star star star star star_border

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star star star star star_border

"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Automax Service Centre

COFFS HARBOUR CBD
star star star star star

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All fabulous, I will take my car back to Marcus (I live in Queensland). The serv...

All fabulous, I will take my car back to Marcus (I live in Queensland). The service was perfect, my car is running like brand new again. Thank you.

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Angela, TOYOTA 86

Goodyear Autocare Coffs Harbour

COFFS HARBOUR CBD
star star star star star

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Recently had a big service done the team at Good year on orlando st, could not r...

Recently had a big service done the team at Good year on orlando st, could not recommend them more absolutely fantastic. Did what the service required and nothing that it didn't, which made the quote cheaper then expected. That type of honesty makes you want continue doing business with them. Thanks guys

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Adrian, Mitsubishi Outlander

Bridgestone Select Coffs Harbour

COFFS HARBOUR CBD
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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

Midas Armidale

ARMIDALE CBD
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"Great service and great price"

David, Nissan X-Trail

Carson's Car Care

WEST ARMIDALE
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The staff really cooperative. They didn't charge extra money and finished on tim...

The staff really cooperative. They didn't charge extra money and finished on time. Highly recommend.

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Mustafa, HOLDEN COMMODORE

No deposit & interest free

BOOK NOW, PAY LATER

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Keith, Mercedes-Benz E-Class

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Chad, Nissan Navara/Pick-up

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Very nice people fast service and if you have a problem with car next day they a...

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Laurel, Ford Territory

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Absolutely amazing customer service. I had another issue with my car and they ke...

Absolutely amazing customer service. I had another issue with my car and they kept me updated on it the whole time and were happy to fix it while servicing my car. Will definitely be going back for my next service!

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Jade, Nissan Pulsar

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Very professional and clean work area. Very happy with these guys, and would do ...

Very professional and clean work area. Very happy with these guys, and would do business with them again if I’m in the area.

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Mark, Ford Transit

The Service Centre East Maitland

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Good advice after the service was complete. made good suggestions on other work ...

Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

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Neil, TOYOTA CAMRY

Midas Cooks Hill

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Very helpful and competitively priced. Didn't try to sell me lots of work that d...

Very helpful and competitively priced. Didn't try to sell me lots of work that didn't need doing.

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Michael, Hyundai Getz

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Car was done as asked and priced very competatively. Would have been nice for a ...

Car was done as asked and priced very competatively. Would have been nice for a wash and vacuum too though. Otherwise a good job.

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Mark, Holden Captiva

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a small company that go above and beyond to make their customers feel comfortabl...

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Linda, Holden Epica

Scott Forbes Automotive

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Work was done quickly and exactly as quoted. Car was ready faster than I expecte...

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Joanne, Audi A3/A3 Sportback

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I booked my logbook service at 10am. I went on time. The staff said they only co...

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Julian, Kia Rio

Zack's Automotive

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I was extremely happy with the service received at Zack's Automotive. Zack the o...

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Michelle, NISSAN X-TRAIL

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Ciara, MITSUBISHI OUTLANDER

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"There staff were courteous and the service was completed promply."

lauren, Mazda 2

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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

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Great customer service. Very informative when I picked my car up with a few thin...

Great customer service. Very informative when I picked my car up with a few things that needed fixing. Will definitely be going back.

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Scott, Holden Sportwagon

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Andrew, Suzuki Swift

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Very good. The guy at the shop is very helpful and friendly. The service is fast...

Very good. The guy at the shop is very helpful and friendly. The service is fast and efficient.

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Corazon, MERCEDES C180

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Luke, MITSUBISHI LANCER

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Joy, Kia Cerato

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John, Holden Commodore

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Conor, Volkswagen Golf VI

InGear Mechanical Mobile Mechanic

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The service provided by Jarrod was highly professional, competitively priced and...

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Mal, Nissan X-Trail

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David, Holden Astra

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Prue, Holden Cruze

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Carmine, Nissan Micra

Book trusted and local mechanics with AutoGuru.

You don’t need to call all the mechanics in North Coast to find the best quote – we do it for you! We have an easy to use database of Gum Scrub mechanics & car services waiting to offer you the best deal. Just enter a couple of details, choose from the list of fixed quotes and book!

There’s nothing worse than booking your car in for a service or repair, then discovering it will cost much more than you were originally quoted. Thankfully, that will never happen here at AutoGuru! Find a mechanic in Gum Scrub or the greater North Coast area, get an upfront quote online and pay nothing extra!

Wherever you are in North Coast, we find the best car services in your area, suited to your vehicle. Whether you need a milestone service or a quick safety check, we list trusted local Gum Scrub mechanics who can get the job done properly and quickly.

Do you know your car is due for a service or repair but just can't find the time to book in with a mechanic? AutoGuru allows you to get upfront quotes from local mobile mechanics in Gum Scrub. With an average star rating of from genuine customer reviews, you can make a decision based on others experiences.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Gum Scrub. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661