Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Chery mechanics in North Coast

TTM Automotive

WAUCHOPE
star star star star star

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Great Service. Ian is a very friendly Mechanic. Was very helpful in making a lis...

Great Service. Ian is a very friendly Mechanic. Was very helpful in making a list of things which need fixing on my Car. Very neat price for Service done. Will use you guys again

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Marion, Holden Astra

Les Pepper Mechanical

WOOLGOOLGA
star star star star star

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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

Rod Bryant Mechanical Repairs

BLAKEBROOK
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Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

Ozsports Auto Centre

BURLEIGH HEADS
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"Staff went above and beyond to help with my vehicle service."

Rosa, Toyota Yaris

Goodyear Autocare Tweed Heads

TWEED HEADS CBD
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Was suppose to be ready by lunch time (I dropped it off at 8am) and by 3pm I had...

Was suppose to be ready by lunch time (I dropped it off at 8am) and by 3pm I hadn't heard so I had to call them to see if it was ready. For a general service - they didn't clean my air filter nor change my coolant nor brake fluid change. Not worth the money.

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Melinda, Mazda 2

Goodyear Autocare Coffs Harbour

COFFS HARBOUR CBD
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The online booking was easy, and they were very thorough explaining - in lay ter...

The online booking was easy, and they were very thorough explaining - in lay terms - what was done to the vehicle. Will definitely go back!

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Leo, RENAULT KOLEOS

Midas Burleigh Heads

BURLEIGH HEADS
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Service was completed on time and the office manager was polite and very organis...

Service was completed on time and the office manager was polite and very organised.

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colin, Mazda 3

Automotive Central

TWEED HEADS SOUTH
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Hi, just wanted to let you know that the my car service experience with Automoti...

Hi, just wanted to let you know that the my car service experience with Automotive Central was a positive one. The staff were friendly and courteous, I received a follow up call to let me know that my Car had been serviced and was ready for pick up (I dropped my car off at 8 am for a service and required it back by 12 pm, I received a call at 10.30 am to say that it was ready - Can't ask for better than that :-) ). I would recommend Automotive Central to others who require their vehicle to be serviced in a professional manner.

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Gordon, MITSUBISHI OUTLANDER

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Rod, Toyota Hilux

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Love the guys - so helpful, informative, and friendly. I will definitely book my...

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Lynette, Holden Cruze

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Extremely friendly with prompt and professional service, couldn’t fault the guys...

Extremely friendly with prompt and professional service, couldn’t fault the guys. Will definitely be back.

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Chris, Toyota RAV4

Automax Service Centre

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"Was happy with my choice! !!"

Lidia, Suzuki Swift

A1 Service Centre

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Three features were exactly what I would expect from a service centre. 1. Effici...

Three features were exactly what I would expect from a service centre. 1. Efficient reception at initial delivery of vehicle 2. Ongoing updates during service 3. Detailed explanation at pick-up.

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Steve, Mercedes-Benz Sprinter

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Nez Motors

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They were helpful and friendly. Though not conversant with BMWs parts and mechan...

They were helpful and friendly. Though not conversant with BMWs parts and mechanisms, they were thorough while accustoming themselves with a different kind of car than what they are used to Nice people, good service

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Lorene, BMW 5 Series

Currumbin Steering

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"Could not fault a thing. Good price, good service, good people. Very pleased"

Greg, TOYOTA HI-ACE

Autoace Automotive

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"Friendly, great drop off service, quick and highly recommended!"

Christine, Holden Cruze

BP Penoil

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"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

Ultracare Tyre and Auto

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"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Bridgestone Select Coffs Harbour

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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

Drive In Tune

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"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

V-Turbo Motors

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"Great service"

Michael, Volkswagen Tiguan

Ashmore RWC and Automotive Services

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Nick and the team were great! They are very honest, knowledgeable and helpful w...

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Varsity Lakes Mechanical

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Honest and affordable. I will continue to send my car to get serviced here from ...

Honest and affordable. I will continue to send my car to get serviced here from now on!

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Kristina, Holden Barina

Express Auto Service

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Great service and done quickly. Called when issues found with options and cost t...

Great service and done quickly. Called when issues found with options and cost to complete. Very happy and will definitely use again.

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Michael, SUZUKI GRAND VITARA

Tyrepower Varsity Lakes

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Such a smooth process, Rick was all over it from start to finish! Knew exactly w...

Such a smooth process, Rick was all over it from start to finish! Knew exactly what was getting done, loan car was available, i was in and out in about 5min all up. Text me when the car was ready and again in and out (paid and all) in 10min. Rick and his team run a very smooth business.

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Ben, Toyota RAV4

Midas Southport

SOUTHPORT
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The staff were prompt, kept me informed how long I would be waiting. Any problem...

The staff were prompt, kept me informed how long I would be waiting. Any problems with the car they quoted me and hopefully no further problems. They were professional.

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Gloria, Hyundai Getz

Goodyear Autocare Southport

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"Attention to detail and got it done in time."

Chylena, Suzuki Swift

Bentley Auto Repairs

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The service was very good and the advice given for needed repairs was helpful. T...

The service was very good and the advice given for needed repairs was helpful. The courtesy car was extremely helpful. I will return for further repairs/service.

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Ross, Ford Falcon

Trade Mechanical and Air Conditioning

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We will definetly use you again for our next service and will recomend you to ou...

We will definetly use you again for our next service and will recomend you to our friends and family

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Shane, HYUNDAI ILOAD

Coastwide Service Centre

MOLENDINAR
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Fantastic service. Was on time, quick and polite. Aircon is ice cold, and no is...

Fantastic service. Was on time, quick and polite. Aircon is ice cold, and no issues Thanks Brett

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Cassandra, Mazda 3

Pulse Auto's

MERMAID BEACH
star star star star star_half

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"Great guy, honest and excellent service"

Matthew, Nissan Navara/Pick-up

* Minimum service amounts apply

Alpine Mechanical Service

MERMAID WATERS
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Great customer service and very helpful to adjust after how the situation with t...

Great customer service and very helpful to adjust after how the situation with the car looks like and what needs to be done. Reasonable in price too. Highly recommend these guys.

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Tom, Ford Focus

* Minimum service amounts apply

About Auto Care

NERANG
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About Auto Nerang, top job great friendly service, honest which some mechanics a...

About Auto Nerang, top job great friendly service, honest which some mechanics are not, will definitely use again

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Benn, Holden Colorado

Motortek

SOUTHPORT
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"Very helpful good to deal with"

david, Ford Focus

Ultra Tune Southport

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Easy drop off. Easy pick up. Lovely people. Would highly recommend. Thankyou Ult...

Easy drop off. Easy pick up. Lovely people. Would highly recommend. Thankyou UltraTune Southport. Great job!

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Bindi, Subaru Impreza

Bridgestone Select Robina

ROBINA
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"Very professional efficient and upfront. Nice people and great job."

Smritee, Holden Barina

Mr Motor

NERANG
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"Excellent communication and service ☺ Will definitely recommend to others! "

Grant, Ford Falcon

Grease Monkey's Motor Co

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Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently an...

Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently and found them to be professional, well organised and very helpful. Would be more the happy to recommended to anyone looking for an alternative to a dealer for servicing and or repairs. Barry

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Barry, NISSAN NAVARA

Auto Leaders Southport

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They rang me to let me know what was wrong before they went ahead with repairs. ...

They rang me to let me know what was wrong before they went ahead with repairs. Some just do repairs without asking.

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Helen, Ford Fiesta

Oztech Motor Mechanics

TEA GARDENS
star star star star star_border

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Good feedback but would like to have been rung to sort the problem rather than t...

Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then

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Kate, PEUGEOT 4007

Auto Leaders Nerang

CARRARA
star star star star star

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The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

Cooper Auto Service Centre

GLEN INNES
star star star star star

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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Cams Car Care

ASHMORE
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"Very friendly service, really helpfull and a good price!"

Arne, Mitsubishi Pajero

Fleet Tec Automotive

SOUTHPORT
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Couldn't be happier with the service they provide! Very helpful and informative!...

Couldn't be happier with the service they provide! Very helpful and informative! Great customer service! Will definitely be coming back! Thanks guys!

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Josh, NISSAN NAVARA

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Questions? Speak with a Service Advisor
1300 655 661