Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in North Coast

TTM Automotive

WAUCHOPE
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TTM, Hard to beat. Great HONEST service, the old fashioned kind. Came & picked...

TTM, Hard to beat. Great HONEST service, the old fashioned kind. Came & picked me up when the car was finished. Most definitely recommend.

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Kristine, JEEP CHEROKEE

Les Pepper Mechanical

WOOLGOOLGA
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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

Rod Bryant Mechanical Repairs

BLAKEBROOK
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Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

Ozsports Auto Centre

BURLEIGH HEADS
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"Great friendly place to have anything you need done to your car"

Ashly, Ford Mondeo

Goodyear Autocare Tweed Heads

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Unfortunately the car was not ready when promised and we had to pick it up the n...

Unfortunately the car was not ready when promised and we had to pick it up the next day. To be fair they offered a loan car and to swap it over at the workplace of our choice but that was not acceptable. Otherwise the service was OK

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Rhys, Mazda 2

Goodyear Autocare Coffs Harbour

COFFS HARBOUR CBD
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"Excellent, friendly service. Fantastic! Highly recommended."

Sonia, KIA CARNIVAL

Midas Burleigh Heads

BURLEIGH HEADS
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The guys from Midas Burleigh were friendly and very helpful. Taking time out to ...

The guys from Midas Burleigh were friendly and very helpful. Taking time out to explain what was going on, with what they were doing to my car during its major service. I found them easy to talk too and would be happy to use them again.

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Brian, Holden Captiva

Automotive Central

TWEED HEADS SOUTH
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I was very happy with the service received at Automotive Central. They were very...

I was very happy with the service received at Automotive Central. They were very attentive and focussed on providing the best service possible. I will use them again!

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Garry, Volvo XC60

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Currumbin Radiators Mechanical and Air Conditioning

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Honest and reliable people the job was done on time I am very happy with them an...

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Brenda, Kia Cerato

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James, Mazda CX-5

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On arrival they had all the paperwork ready . Were very pleasant . Can provide a shuttle service if required. Advised as discussed of additional services required such as oil filter and wheel alignment and rotation . Very happy.

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Annette, Nissan Micra

Redline EFI & Mechanical

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Went there and service was amazing, the guys were super friendly and my car is r...

Went there and service was amazing, the guys were super friendly and my car is running like new. Thanks Dan and the team!

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Cristhian, Nissan Pulsar

Brenlee Motors

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Great work. My car was well serviced and ready well before the time I needed it ...

Great work. My car was well serviced and ready well before the time I needed it back.

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Rita, Honda Jazz

Automax Service Centre

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I found AutoMax service very good, very professional. I will be servicing my can...

I found AutoMax service very good, very professional. I will be servicing my can there again.

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Les, HONDA JAZZ

A1 Service Centre

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I have used A1 a couple of times now. I would certainly recommend them. Friend...

I have used A1 a couple of times now. I would certainly recommend them. Friendly, courteous, and the vehicle was ready at the agreed time. The little extras were also there free of charge.

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Norman, MAZDA 3

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Freezebreeze Air Con and Mechanical

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Really impressed with Johns thorough service and knowledge. Excellent service an...

Really impressed with Johns thorough service and knowledge. Excellent service and not overpriced.

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Amy, Honda CR-V

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Really good experience. Customer service was excellent and was happy with the se...

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Sharon, Toyota Hiace

Autoace Automotive

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"Friendly, great drop off service, quick and highly recommended!"

Christine, Holden Cruze

BP Penoil

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"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

Ultracare Tyre and Auto

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"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Bridgestone Select Coffs Harbour

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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

Drive In Tune

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"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

V-Turbo Motors

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"Great service"

Michael, Volkswagen Tiguan

Varsity Lakes Mechanical

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"Fast service and explained the work done"

Antony, Honda CR-V

Express Auto Service

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They even dropped me off up the road a few streets away and picked me up when th...

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Tyrepower Varsity Lakes

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Everything appears ok. Courteous service. Work completed in good time. Would use...

Everything appears ok. Courteous service. Work completed in good time. Would use again.

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Barry, Honda Accord

Midas Southport

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"They are really honest and reliable"

Jude, Hyundai Elantra

Victory Auto & Inspection Services

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My request was for the replacement of a valve cover gasket to address an oil lea...

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Geoff, BMW 3 Series

Bentley Auto Repairs

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"Friendly, Professional Service."

michael, Mitsubishi Mirage

Goodyear Autocare Southport

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Goodyear Autocare workshop in Southport are reliable, friendly, professional and...

Goodyear Autocare workshop in Southport are reliable, friendly, professional and keep the price that was initially quoted. After a thorough inspection the mechanic is listing any repair or maintenance issues and leaves the customer to decide if or what should be looked after. For oil change only the appropriate oil and filter according car manufacturers specification is used. Will use that workshop again for other family vehicles. Thanks guys!

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Ronald, Audi Q5

Trade Mechanical and Air Conditioning

CARRARA
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Work was excellent car felt great when I got it back but they didn't change the ...

Work was excellent car felt great when I got it back but they didn't change the air filter as they didn't have the part and the time to chase it up. So I have to do that myself.

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michael, Renault Clio IV

Coastwide Service Centre

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They were friendly, honest and super efficient getting my car back to me early s...

They were friendly, honest and super efficient getting my car back to me early so I could get to work in the afternoon

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Cecilia, Hyundai Getz

* Minimum service amounts apply

Alpine Mechanical Service

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Very happy with the service I received. Totally professional, prompt and easy to...

Very happy with the service I received. Totally professional, prompt and easy to deal with.

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tanya, Hyundai ix35

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About Auto Care

NERANG
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About Auto Nerang, top job great friendly service, honest which some mechanics a...

About Auto Nerang, top job great friendly service, honest which some mechanics are not, will definitely use again

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Benn, Holden Colorado

Motortek

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The blokes at Motortek are very professional and called me up whenever an issue ...

The blokes at Motortek are very professional and called me up whenever an issue came up while I had my major service, very good at communicating with the customer, definitely recommend this shop.

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Nicholas, Subaru Impreza

Ultra Tune Southport

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"Service was very concise,and the price very hard to beat"

Richard, Hyundai ix35

Bob Adamson Automotive Pty Ltd

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Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

Bridgestone Select Robina

ROBINA
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"Very professional efficient and upfront. Nice people and great job."

Smritee, Holden Barina

Mr Motor

NERANG
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"Excellent communication and service ☺ Will definitely recommend to others! "

Grant, Ford Falcon

Grease Monkey's Motor Co

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Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently an...

Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently and found them to be professional, well organised and very helpful. Would be more the happy to recommended to anyone looking for an alternative to a dealer for servicing and or repairs. Barry

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Barry, NISSAN NAVARA

Auto Leaders Southport

SOUTHPORT
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They rang me to let me know what was wrong before they went ahead with repairs. ...

They rang me to let me know what was wrong before they went ahead with repairs. Some just do repairs without asking.

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Helen, Ford Fiesta

Oztech Motor Mechanics

TEA GARDENS
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Good feedback but would like to have been rung to sort the problem rather than t...

Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then

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Kate, PEUGEOT 4007

Auto Leaders Nerang

CARRARA
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The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

Cooper Auto Service Centre

GLEN INNES
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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Cams Car Care

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"Very friendly service, really helpfull and a good price!"

Arne, Mitsubishi Pajero

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Questions? Speak with a Service Advisor
1300 655 661