Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Alstonvale open Saturday

My Mechanic

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"Adam seemed to give a little extra care"

Greg, Toyota Kluger

Rod Bryant Mechanical Repairs

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Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

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"On time, reliable and did a great job. Thanks"

Marius, Toyota Landcruiser

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Booked in for a log book service. Had to reschedule due to my originally requested date being unavailable; but the process was relatively smooth and painless. Had good, informative service from Varsity, and am happy to recommend the workshop to other motorists.

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Pat, TOYOTA COROLLA

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Would highly recommend Nez Motors. They looked after both myself and my car fant...

Would highly recommend Nez Motors. They looked after both myself and my car fantastically!

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Christina, Subaru Impreza

No deposit & interest free

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Denis, Mitsubishi ASX

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Heidi, Jeep Cherokee

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The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

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Christopher, BMW 1 Series

Cams Car Care

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michael, Lexus ES

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Richard, Hyundai ix35

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David, Holden Astra

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Ferdy, Mitsubishi ASX

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"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

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Marika, Audi Q5

V-Turbo Motors

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Michael, Volkswagen Tiguan

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Automotive Central provided a very professional, efficient and friendly service. Thank you

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Wendy, Hyundai i30

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"Excellent service, fast and great communication. I love it."

Rungthip, Mazda 3

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Greg, TOYOTA HI-ACE

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Daniel, Volkswagen Golf VI

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Charley, Mini Coupe

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Paul, Holden Commodore

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Went there and service was amazing, the guys were super friendly and my car is running like new. Thanks Dan and the team!

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Cristhian, Nissan Pulsar

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"Bec was great- dropped me home as I was local. great service and communication"

Alex, Hyundai Accent

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Patricia, Hyundai i30

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Margaret, Holden Barina

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Ben, Toyota RAV4

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Patricija, Mitsubishi Lancer

Midas Southport

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Tenzin, Honda CR-V

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Dave, Nissan X-Trail

Goodyear Autocare Southport

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Did a comprehensive service and safety check. Pointed out potential future probl...

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Gavin, HYUNDAI EXCEL

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Fantastic service the guy was on time and very polite and informative, he showed...

Fantastic service the guy was on time and very polite and informative, he showed me what parts were used aswell. Highly recommended.

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Alex, Honda Integra

Book trusted and local mechanics with AutoGuru.

With AutoGuru, you can search, compare and book mechanics all in one place online. We have mechanics who are open on Saturday's, just to make your life that little bit easier.

Once you've put in all the important details, we'll show you a list of mechanics that are in Alstonvale. You can sort by price, nearest to you or the highest rated mechanic. Once you've found the perfect mechanic, you can book them online, then and there. We're all about Search, Book and Happy Days at AutoGuru!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661