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My experience was seamless and efficient and I paid exactly what I was quoted. M...
My experience was seamless and efficient and I paid exactly what I was quoted. My car was ready ahead of the expected time and I was called immediately. It made dropping and picking up my kids from school really easy.
Ciara, MITSUBISHI OUTLANDER
"was simple dropped me off at work and allowed me to drop my car off early"
Russell, HOLDEN COMMODORE
Really easy to deal with. Was able to book for the time I wanted the following d...
Really easy to deal with. Was able to book for the time I wanted the following day. First service where I haven't been hit with additional charges on top of the standard service fee.
Gabrielle, Mazda 3
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I have been going to Mark Hancock for About 6 years to have my car serviced. The...
I have been going to Mark Hancock for About 6 years to have my car serviced. They are always so friendly and helpful! I would highly recommend this family run business to anyone.
Michelle, NISSAN X-TRAIL
From the reminder emails to the greeting at reception BASC it is the real deal ...
From the reminder emails to the greeting at reception BASC it is the real deal in old fashion service. BASC was recommended to me by friends and family who have older cars and were impressed by their cleanliness and attention to detail. I had my Hyundai 45,000km new car service done and the experience exceeded my expectations. Love my new car smell when I left the workshop! Danny Wilson. Swansea
Danny, HYUNDAI ACCENT
I found that the staff at Reception were informative, I had only a three hour op...
I found that the staff at Reception were informative, I had only a three hour opportunity for the service given my other commitments. In Gear mechanical completed the task in plenty of time and identified a small leak coming from the engine, no urgency to have it repaired. Vehicle clean and tidy at completion of service.
Kevin, Jeep Grand Cherokee
Good advice after the service was complete. made good suggestions on other work ...
Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.
Ryan, Mazda CX-5
The service was good. Staffs are approachable even the mechanic. They did a good...
The service was good. Staffs are approachable even the mechanic. They did a good service. Great service with affordable price.
Rochelle, Nissan Tiida
Very nice people fast service and if you have a problem with car next day they a...
Very nice people fast service and if you have a problem with car next day they are very helpful. Would use their services again
Laurel, Ford Territory
Excellent service, very friendly staff, this was a super easy wait for me, maybe...
Excellent service, very friendly staff, this was a super easy wait for me, maybe could do with some more seats
Scott, MITSUBISHI PAJERO
I was surprised at the money I saved by not getting my car service done by the c...
I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.
Joy, Kia Cerato
The guys were brilliant. They did what they said, no drama, no problems, and kep...
The guys were brilliant. They did what they said, no drama, no problems, and kept within the time. They knew exactly how to deal with my weird & unusual European vehicle. I'll be using them again, next service. 5 stars!
Graham, Citroen C3 Pluriel
Good feedback but would like to have been rung to sort the problem rather than t...
Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then
Kate, PEUGEOT 4007
Very professional. Jodie on desk was very accommodating and very good at her job...
Very professional. Jodie on desk was very accommodating and very good at her job. Thank you for your referral
Wendy, Fiat Ducato
First time user at this service centre, absolutely flawless did exactly what was...
First time user at this service centre, absolutely flawless did exactly what was stated aswellas a car wash and vacuum. Will be back again.
Paul, Mitsubishi ASX
I was welcomed by the Receptionist, filled out some paper work, waited less than...
I was welcomed by the Receptionist, filled out some paper work, waited less than 5 minutes in a well set out waiting room (internet, lounges, tv, coffee machine), when a driver asked for me, to drive me home so I could do a few things while I waited for my car to be repaired. My driver was very polite engaging me in conversation all the way home. Later (at home), I was contacted by a mechanic saying I needed extra parts, with a full explanation as to why they were required. After a short discussion, the process went ahead without a hitch. Allocated time for repairs was 1 - 2 hours, after which I was contacted by the mechanic, who was waiting outside my home for the return pickup journey. Again I was engaged in conversation, and it was no time before I was dropped off at the workshop, where my car was waiting, made a quick payment after being told what the mechanics did to the car, preparing me for the next service for allotted work to be performed. I jumped in the car and drove home. A worry free 150000km service for my very reliable 2011 Outlander.
George, Mitsubishi Outlander
Have been bringing my BT50 work truck in since moving up the Coast, so now it's ...
Have been bringing my BT50 work truck in since moving up the Coast, so now it's just logical that any car I have goes straight to the team at West Gosford.
Paul, Mitsubishi ASX
Car was done as asked and priced very competatively. Would have been nice for a ...
Car was done as asked and priced very competatively. Would have been nice for a wash and vacuum too though. Otherwise a good job.
Mark, Holden Captiva
Except for the fact that I booked my service online and on the day the mechanic ...
Except for the fact that I booked my service online and on the day the mechanic didn't know what service he needed to do
Paul, Kia Cerato
airport_shuttle Mobile Mechanic
Great young guy did the service. Appears to have done a good job. He only took 1...
Great young guy did the service. Appears to have done a good job. He only took 1.25 hrs though for a service that Mazda say is 2.4hr service. The quote/price is generated on the 2.4 hrs so now I am left wondering if I've have been over charged?
Paul, Mazda 6
airport_shuttle Mobile Mechanic
Darren was great, did a fantastic job, and kept me updated with any other items ...
Darren was great, did a fantastic job, and kept me updated with any other items which needed attention. Very happy with the whole process.
Nick, Holden Cruze
airport_shuttle Mobile Mechanic
I was sick of mechanics that worked on my sons car not finding the right problem...
I was sick of mechanics that worked on my sons car not finding the right problem. A new battery, fuel pump,fuel filter, new Alternater and service we still had the same problem... Frustrated I got a mobile mechanic out to my sons house, he was on time, polite, and professional. He diagnosed the issue within 5 minutes and fixed it within 35 minutes. My son now has a car that’s running smoothly again.. Thank you mark dewhurst... I would recommend you to anyone looking for a great mechanic..
Robyn, Holden Commodore
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