Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
3. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Customers love our Newcastle mechanics

2009 Suzuki Alto image

Emma B

2009 Suzuki Alto

Scott Forbes Automotive Wallsend

star star star star star August 2018

Always very nice and a quick service never have to wait very long

2006 Honda Jazz image

Hayley N

2006 Honda Jazz

Scott Forbes Automotive Wallsend

star star star star star July 2018

Fantastic service

2008 Nissan Maxima image

Sharon L

2008 Nissan Maxima

Broadmeadow Tyres & Service Broadmeadow

star star star star star July 2018

I had an assessment done as the engine light had come on and wouldn't go off and the car started to ...

1998 Toyota Camry image

Kirstie G

1998 Toyota Camry

Scott Forbes Automotive Wallsend

star star star star star July 2018

Great service, fair pricing and friendly mechanics. I definitely would recommend these guys!

2015 Hyundai Accent image

Corinna

2015 Hyundai Accent

Scott Forbes Automotive Wallsend

star star star star star June 2018

Scott was lovely, more than helpful!

2006 Hyundai Tucson image

Carly M

2006 Hyundai Tucson

Scott Forbes Automotive Wallsend

star star star star star June 2018

They were efficient polite and resonably priced

2007 Mazda 2 image

Henry L

2007 Mazda 2

Scott Forbes Automotive Wallsend

star star star star star April 2018

Great affordable service

2011 Holden Epica image

Linda P

2011 Holden Epica

Broadmeadow Tyres & Service Broadmeadow

star star star star star_border April 2018

workshop reception and waiting area was very clean and welcoming. Staff were friendly and courteous....

2011 Holden Epica image

Linda W

2011 Holden Epica

A & L Transmissions Centre Wallsend

star star star star star March 2018

a small company that go above and beyond to make their customers feel comfortable

2006 Audi A4 image

Mike M

2006 Audi A4

Scott Forbes Automotive Wallsend

star star star star star February 2018

I was told by another mechanic to replace the timing belt on my A4 Audi sedan, standard 2.0 engine. ...

Recently requested quotes for Newcastle mechanics

Average quote price in Newcastle

$517.58

Newcastle CBD

Volvo V40

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$323.78

Newcastle CBD

Kia Sportage

TASKS QUOTED

Logbook Service - 75000 kms / 60 months

$282.82

Newcastle CBD

Volvo V40

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$334.78

Newcastle CBD

Volvo V40

TASKS QUOTED

Logbook Service - 120000 kms / 96 months

$519.88

Mayfield

Kia Rio

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$351.84

Newcastle CBD

Volkswagen Golf

TASKS QUOTED

Logbook Service - 120000 kms / 96 months

$590.55

Newcastle CBD

Suzuki Swift

TASKS QUOTED

Logbook Service - 135000 kms / 108 months

$700.89

Other mechanics in Newcastle

Book trusted and local mechanics with AutoGuru.

Whatever part of the Newcastle region you're in, from Beresfield to Lambton to New Lambton, we can find your closest quality car mechanics and servicing, whether it's a national brand or local mechanic. Simply provide us a few details about your car, search mechanics within and book your service right now, or call us on 1300 655 661 and we can do it for you. It's that quick and easy!

All results are for the same scheduled service tasks, all that varies is the fees and labour cost from mechanic to mechanic. Choose the car mechanic you want, and you're on your way to seeing your car logbook service costs, based on the factory specifications in your car owner's manual.

We also have 3 mobile mechanics in Newcastle who will come and service your car at the convenience of your home or office, you can save up to by booking a mobile mechanic on AutoGuru.

Need a Newcastle mechanic open on Saturday? Get instant quotes for timing belt replacement, brake pad and rotor replacement, or even tow bar installation from trusted mechanics in Newcastle. With genuine customer reviews and a star rating of 4.7, you know you'll be searching the best of the best. Don't let a busy week get in the way of looking after you car, AutoGuru is here to help.

Questions? Speak with a Service Advisor
1300 655 661