Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Scott Forbes Automotive

WALLSEND
star star star star star

LATEST REVIEW

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star star star star star

A good mechanic is like a good hairdresser.. when you find one that has you walk...

A good mechanic is like a good hairdresser.. when you find one that has you walking out happy you keep going back. Scott and his team are always fast, friendly & accommodating with the best prices around.

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rachael, Holden Cruze

Midas Cooks Hill

COOKS HILL
star star star star star

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"Friendly service, no hard sell on extra parts, service completed on time"

Victoria, Toyota Corolla

Broadmeadow Tyres & Service

BROADMEADOW
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"Wonderful experience with mechanic and very friendly. Communication fantastic"

sharmaine, Holden Astra

Bridgestone Select Mayfield

MAYFIELD
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"All went well. No surprises with the bill."

Archie, Mazda CX-7

A & L Transmissions Centre

WALLSEND
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star star star star star

"Quick, friendly, honest, affordable."

Rikki, Hyundai i30

Customers love our Newcastle mechanics

2009 Volkswagen Tiguan image

Tom

2009 Volkswagen Tiguan

Scott Forbes Mobile Mechanic WALLSEND

star star star star star March 2018

Scott was great! Great price great service highly recommended!

2009 Holden Cruze image

Prue N

2009 Holden Cruze

Newcastle Auto-Tech NEW LAMBTON

star star star star star February 2018

Mechanic was on time, nice, friendly and helpful

2011 Honda Civic image

Paul G

2011 Honda Civic

Scott Forbes Mobile Mechanic WALLSEND

star star star star star December 2017

Scott did an excellent job. He came to my work site, worked in 40-degree heat, did more than the quo...

2009 Nissan Micra image

Joel T

2009 Nissan Micra

Scott Forbes Mobile Mechanic WALLSEND

star star star star star December 2017

Mobile mechanic arrived on time and did a thorough job. Gave us feedback about the service via email...

1995 Jeep Grand Cherokee image

Florencia N

1995 Jeep Grand Cherokee

Newcastle Auto-Tech NEW LAMBTON

star star star star star November 2017

The mechanic was really nice and helpful

2007 Toyota RAV4 image

Natalie P

2007 Toyota RAV4

Scott Forbes Mobile Mechanic WALLSEND

star star star star star November 2017

Great mobile service that comes to you. Very convenient and a competitive price. Polite and efficien...

Recently requested quotes for Newcastle mechanics

Average quote price in Newcastle

$469.53

COOKS HILL

Mazda 2

TASKS QUOTED

Logbook Service - 90000 kms / 54 months

$165.24

THE JUNCTION

BMW 3 Series

TASKS QUOTED

Basic Service

$355.27

MEREWETHER

Subaru Forester

TASKS QUOTED

Logbook Service - 287500 kms / 138 months

$248.25

NEW LAMBTON

Suzuki Alto

TASKS QUOTED

Logbook Service - 150000 kms / 120 months

$256.52

NEW LAMBTON

Suzuki Alto

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$224.10

WALLSEND

Holden Commodore

TASKS QUOTED

Logbook Service - 30000 kms / 18 months

$231.55

ADAMSTOWN

Mitsubishi Outlander

TASKS QUOTED

Logbook Service - 120000 kms / 96 months

$337.75

BROADMEADOW

Toyota Camry

TASKS QUOTED

Logbook Service - 210000 kms / 126 months

$284.71

WARATAH

Mazda 3

TASKS QUOTED

Logbook Service - 250000 kms / 150 months

$191.12

No deposit & interest free

BOOK NOW, PAY LATER

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Book trusted and local mechanics with AutoGuru.

Whatever part of the Newcastle region you're in, from Beresfield to Mayfield to Newcastle Cbd, we can find your closest quality car mechanics and servicing, whether it's a national brand or local mechanic. Simply provide us a few details about your car, search mechanics within and book your service right now, or call us on 1300 655 661 and we can do it for you. It's that quick and easy!

All results are for the same scheduled service tasks, all that varies is the fees and labour cost from mechanic to mechanic. Choose the car mechanic you want, and you're on your way to seeing your car logbook service costs, based on the factory specifications in your car owner's manual.

Prefer a mobile mechanic to come to you? AutoGuru has a network of 3 mobile mechanics who will travel to you. Pay online using credit card or Paypal, or even take advantage of 6 months interest-free through ZipPay

Looking for a Mechanic in Newcastle? Search from 9 trusted, local mechanics that will service your car. With a star rating of 4.7 in Newcastle, you'll only find the best of the best on AutoGuru. Too busy to get your car serviced throughout the week? No problem. We've got 6 mechanics open on Saturday for that extra convenience.

Questions? Speak with a Service Advisor
1300 655 661