Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Rod Bryant Mechanical Repairs

BLAKEBROOK
star star star star star

LATEST REVIEW

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star star star star star

Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

BP Penoil

LISMORE CBD
star star star star_border star_border

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"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

Scenic Motors

BEAUDESERT
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My only complaint would be that the service took 1.5 hours longer than I was tol...

My only complaint would be that the service took 1.5 hours longer than I was told. Which normally wouldn't be such a bad thing, except for that I was car-less and waiting around during the servicing. Excellent service however - they even vacuumed and washed the car!

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Chris, Mitsubishi Lancer

My Mechanic

BALLINA
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"Adam seemed to give a little extra care"

Greg, Toyota Kluger

Drive In Tune

BALLINA
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"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

No deposit & interest free

BOOK NOW, PAY LATER

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I took my Mazda 3 in for its first service, and chose Currumbin Radistors as they're closer to my home and work. The fixed price quoted on AutoGuru was also over $100 cheaper than Mazda! I received friendly efficient service and my car was ready at the time I asked.

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Rosa, Mazda 3

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Sarah, HYUNDAI VELOSTER

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Michael, Hyundai i30

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Steve, Mercedes-Benz Sprinter

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Michael, Volkswagen Tiguan

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Coastwide Service Centre did an excellent job on my Mitsubishi. The service was fast and the price was very reasonable. The communication was very clear, as they have kept me updated about the status of my repair/service. Would recommend.

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ken, Peugeot 308

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Marika, Audi Q5

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Lucy, MAZDA Mazda3

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Faenza, Holden Astra

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Ross, Nissan Navara

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Clarence, Mitsubishi Mirage

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Did great job and repair however a little more detail on invoice would be good. Will use again

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Matthew, Mazda 323

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Greg, Mercedes-Benz C-Class

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Very professional, knowledgeable and and a great communicator. Thanks Cam - you'...

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Greg, Hyundai i20

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Very friendly and helpful service. Was dead on time and explained everything he did.

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Sue, Subaru Forester

Book trusted and local mechanics with AutoGuru.

If you’re after a Joes Box mechanic to repair or service your car, we can help! At AutoGuru, we source the best mechanics and car services from all over New England, then bring you the closest service options with the best prices. All you need to do is click to book at a fixed price.

Using AutoGuru to look for mechanics in Joes Box means you compare results based on the same scheduled service tasks. The only variables are cost for parts and labour and their proximity to you in New England. We take the guesswork out of finding a mechanic, and with fixed upfront costs there are no nasty surprises.

Our results list hundreds of trusted mechanics in New England, which is why we compare specific services for specific vehicle makes and models. When you need a mechanic for your Volkswagen or Ford, we list only the workshops in and around Joes Box that service this vehicle, narrowing the results to show exactly what you need.

Do you lead a busy lifestyle? Whether it be kids, work, activities or sport it seems our lives as getting busier and busier. Easily and conveniently keep on top of your car maintenance and repairs with a mobile mechanic in Joes Box.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Joes Box. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661