Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

Search and book Briarbrook mechanics. Book your car service online and save.

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Carson's Car Care

WEST ARMIDALE
star star star star star_half

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star star star star star

Got dropped off back to work after taking the car in for a 200000km service mid ...

Got dropped off back to work after taking the car in for a 200000km service mid morning. They called me around 3pm to say the car was ready and then came and picked me up from my home address as i'd finished work. Was a bigger service than usual and I am happy with the job they done.

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Richie, Toyota RAV4

Midas Armidale

ARMIDALE CBD
star star star star star

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"Great service and great price"

David, Nissan X-Trail

Cooper Auto Service Centre

GLEN INNES
star star star star star

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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Tyreright Tamworth

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"Very happy with the service they provide."

Glenda, Kia Rio

Gunnedah Diesel Service

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Goodyear Autocare Coffs Harbour

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They were very professional, the work was finished when they said & they saved m...

They were very professional, the work was finished when they said & they saved me money by not replacing the air filter that did not need it & went over everything with me before I paid

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Rob, Mitsubishi Triton

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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

No deposit & interest free

BOOK NOW, PAY LATER

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"A great and professional job...cheaper too!"

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Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Kevin, Jeep Grand Cherokee

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The price was good and the initial booking service was so easy. The only issue was the car was not ready on time and when picking it up the mechanic answered the phone to another customer and took quite some time which is very annoying.

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Cory, Nissan X-Trail

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"Great guys. Only problem is that they don’t do drop off."

Julius, Toyota Corolla

Scott Forbes Automotive

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"nice and quick, no problems"

Andrei, Mitsubishi Mirage

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Linda, Holden Epica

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Neil, TOYOTA CAMRY

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Daniel, Volkswagen Golf VI

* Minimum service amounts apply

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Christine, Holden Cruze

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Shane, Mitsubishi 380

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Mal, Nissan X-Trail

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Kristine, Ford Fiesta

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Florencia, Jeep Grand Cherokee

Book trusted and local mechanics with AutoGuru.

Find the best car service options in the local Briarbrook area using AutoGuru. Compare services from national brands and local mechanics for the best deals right across New England. All prices are fixed upfront, so simply provide us details of your vehicle make and model, confirm the mechanic and click the button to book. Or give us a call on 1300 655 661 and we can do it for you.

There’s nothing worse than booking your car in for a service or repair, then discovering it will cost much more than you were originally quoted. Thankfully, that will never happen here at AutoGuru! Find a mechanic in Briarbrook or the greater New England area, get an upfront quote online and pay nothing extra!

We source services for Audi's, Holden's, Suzuki's and more, whatever vehicle you drive, we’ve got a mechanic in Briarbrook who can service it for you. From simple safety checks to milestone services, we can help you out. Settle on price up front, and book it in.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661