Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Abington open Saturday

Midas Armidale

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"Great service and great price"

David, Nissan X-Trail

Tyreright Tamworth

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"Very happy with service"

Glenda, Kia Sportage

Bridgestone Select Coffs Harbour

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"I had good service will go back to Bridgestone"

Mark, Great Wall Motors V Series

Automax Service Centre

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Welcomed by a very nice staff member who explained the whole process and when I ...

Welcomed by a very nice staff member who explained the whole process and when I picked up the Audi they had put a new battery in the key free of charge and organized a discounted price for new tires at another supplier which I appreciated.

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David, Audi A4

Rod Bryant Mechanical Repairs

BLAKEBROOK
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Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

Cant's Motor Repairs

MAITLAND
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"Excellent "

Wayne, HOLDEN COMMODORE

No deposit & interest free

BOOK NOW, PAY LATER

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Tomaree Auto Electrics & Mechanical

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"Outstanding, Friendly, Professional service. Thoroughly recommended."

Chris, Hyundai ix35

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"I couldn't have asked for any better service"

Andrew, Suzuki Swift

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Very friendly staff, I have absolutely no issues recommending these guys to peop...

Very friendly staff, I have absolutely no issues recommending these guys to people.

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Morgyn, Hyundai i30

Scott Forbes Automotive

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"Great.... Quick.. Great price."

Hadi, Toyota Camry

Tyreright Glendale

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"Good service and very reasonable price."

Jonathan, Mitsubishi Outlander

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NRMA Car Servicing Kotara

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Awesome, friendly staff. Service was done with no hassles and the free car wash ...

Awesome, friendly staff. Service was done with no hassles and the free car wash was just as good as if I'd paid someone to do it. Will definitely be going back again

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Midas Cooks Hill

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I would recommend Midas Cooks Hill to anyone who is looking for a logbook servic...

I would recommend Midas Cooks Hill to anyone who is looking for a logbook service on their car. Russell was awesome and I will definitely be taking my car back for my next service. Great customer service, very friendly and helpful. Extremely happy with everything:) Thanks so much Russell:)

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Helen, Kia Rio

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"i will use Ultimate Automotive again as I trust them and value their service."

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Sarah, Mitsubishi Lancer

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Scenic Motors

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Paul, Honda Accord

Carson's Car Care

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Lawrence, Mitsubishi Mirage

Cooper Auto Service Centre

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Kerri, Subaru Outback

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Ultracare Tyre and Auto

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"Friendly staff and vehicle was ready by the promised time"

Steven, Holden Colorado

Goodyear Autocare Coffs Harbour

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I had a 60,000 log book service performed on my Ford Ranger and not only was the cost very good, so was the customer service and friendly staff. A very thorough report on my vehicle, advice on oils, tyres and tyre replacement plus my vehicle was ready when scheduled. I would highly recommend this company.

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Les Pepper Mechanical

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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

TTM Automotive

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Great Service. Ian is a very friendly Mechanic. Was very helpful in making a lis...

Great Service. Ian is a very friendly Mechanic. Was very helpful in making a list of things which need fixing on my Car. Very neat price for Service done. Will use you guys again

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Marion, Holden Astra

John Oxley Motors

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Very busy service centre so very little time to talk to service managers about p...

Very busy service centre so very little time to talk to service managers about particular issues or work required, all felt very rushed. Would be better if they had one staff member to deal with you rather than being passed off to a different person each time. The wait for the courtesy bus of 45 minutes was infuriating as I was then late for another appointment, although I am sure it is not like that every time. Generally pleasant staff, just a bit brief and rushed.

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Ricky, Audi A5 Coupe

Zack's Automotive

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Very detailed and professional car servicing by Zac's and great value for mony t...

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Colleen, Honda Accord Euro

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Thank you so much, great service, great price, and extremely friendly staff. I will Definitely use this service again.

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Belinda, Holden Colorado

BP Penoil

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"A great and professional job...cheaper too!"

David, NISSAN X-TRAIL

Beacon Motors

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"The service was very good, on time and perfect."

Bajaya, Suzuki Swift

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Rich was friendly, helpful and efficient. The team at Smart Torque is fantastic....

Rich was friendly, helpful and efficient. The team at Smart Torque is fantastic. Made me feel comfortable knowing my car was in good hands. I'll definitely be going back!

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Catherine, JEEP COMPASS

Oztech Motor Mechanics

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Good feedback but would like to have been rung to sort the problem rather than t...

Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then

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Kate, PEUGEOT 4007

Drive In Tune

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"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

Scott Forbes Mobile Mechanic

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Scott did an excellent job. He came to my work site, worked in 40-degree heat, d...

Scott did an excellent job. He came to my work site, worked in 40-degree heat, did more than the quoted job and didn't charge extra. I was very impressed!!

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Paul, Honda Civic

A & L Transmissions Centre

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a small company that go above and beyond to make their customers feel comfortabl...

a small company that go above and beyond to make their customers feel comfortable

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Linda, Holden Epica

D & A Mobile Mechanic

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"Convenient at home service"

James, TOYOTA KLUGER

Newcastle Auto-Tech

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"Mechanic was on time, nice, friendly and helpful"

Prue, Holden Cruze

Leeroy's Automotive

CARDIFF
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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

Emmet's Automotive

TERALBA
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"No problems. Quick service and job well done."

David, Jeep Grand Cherokee

G S Mechanical Pty Ltd

WHITEBRIDGE
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Excellent service. Really good advice on car. It worth every dollar With the fre...

Excellent service. Really good advice on car. It worth every dollar With the free car wash, vacuum and free car loan. Five stars car service. Cheers.

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Veera, Hyundai i30

A1 Exhaust and Mechanical

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The price was good and the initial booking service was so easy. The only issue ...

The price was good and the initial booking service was so easy. The only issue was the car was not ready on time and when picking it up the mechanic answered the phone to another customer and took quite some time which is very annoying.

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Cory, Nissan X-Trail

A Grade Mobile Mechanic

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I can't say enough about how highly I rate Michael and his team. Michael cares m...

I can't say enough about how highly I rate Michael and his team. Michael cares more about helping people than the $$$ Michael has come to my rescue on at least three occasions, even so far as picking me up to take me back to my disabled car. He has solved the problems I have had, quickly and at a great price. I have no hesitation in recommending Michael and his team. He is not only a great mechanic, but a great human being as well.

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Lynne, Nissan Tiida

Book trusted and local mechanics with AutoGuru.

We're AutoGuru and we make car servicing a breeze. Are you too busy during the week to get your car serviced? Fret not! We have mechanics in your area who are open on Saturday to keep you moving. How good is that?

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661