Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Compare mechanics closest to Brooklana and book your car service online

John Oxley Motors image
John Oxley Motors image

John Oxley Motors

130 Hastings River Drive, Port Macquarie Cbd

"the customer service and also the manner in which they contacted me about the service on my vehicle ..."

"the customer service and also the manner in which they contacted me about the service on my vehicle were excellent"

Read more

Holden Commodore

Carson's Car Care image
Carson's Car Care image

Carson's Car Care

6 / 270 Mann Street, West Armidale

"I've only been here once and now know that this is the local mechanic I'll be using from now on. I h..."

"I've only been here once and now know that this is the local mechanic I'll be using from now on. I had a logbook service done on my Mitsubishi Mirage and was suprised it cost less than $200. The guys were super friendly, fast and efficient."

Read more

Mitsubishi Mirage

Automax Service Centre image
Automax Service Centre image

Automax Service Centre

316 Harbour Drive, Coffs Harbour Cbd

"Welcomed by a very nice staff member who explained the whole process and when I picked up the Audi t..."

"Welcomed by a very nice staff member who explained the whole process and when I picked up the Audi they had put a new battery in the key free of charge and organized a discounted price for new tires at another supplier which I appreciated."

Read more

Audi A4

Midas Armidale image
Midas Armidale image

Midas Armidale

2 / 250 Beardy Street, Armidale Cbd

"Mechanic was friendly and knowledgeable, car ran as good as new after the service. Great price, no c..."

"Mechanic was friendly and knowledgeable, car ran as good as new after the service. Great price, no complaints!"

Read more

MAZDA Mazda6

Cooper Auto Service Centre image
Cooper Auto Service Centre image

Cooper Auto Service Centre

143 Wentworth Street, Glen Innes

"I was their first Fixed Price Car Service customer and they treated me as though I was a local. Grea..."

"I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!"

Read more

Subaru Outback

You don’t need to call all the mechanics in Murray to find the best quote – we do it for you! We have an easy to use database of Brooklana mechanics & car services waiting to offer you the best deal. Just enter a couple of details, choose from the list of fixed quotes and book!

Forget nasty surprises with hidden costs, compare and book Murray’s best mechanics for your car service in one place. We find top rated mechanics in the Brooklana area so you can compare options for the same scheduled service tasks. The only variables are cost of parts and labour from mechanic to mechanic.

At AutoGuru, we bring you upfront fixed quotes from 1,600 mechanics nationwide. Regardless of your vehicle make or model, or your service or repair needs, just search the list of Brooklana mechanics for the best upfront price and easily book online.

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Questions? Speak with a Service Advisor
1300 655 661